Ciocca Subaru of Allentown

Talk about ABOVE and BEYOND customer service! After 10 years of enjoyment with my 2004 WRX, it was time to finally hang up my turbo and get myself a "grown-up" vehicle. Being the Subaru fan that After 10 years of enjoyment with my 2004 WRX, it was time to finally hang up my turbo and get myself a "grown-up" vehicle. Being the Subaru fan that I am, it was only logical to purchase another Subaru. So I went over to Ciocca Subaru (formerly Becker) to see what kind of options I have. As soon as I walked into the dealership, Nick Spiezio greeted me promptly and with a GENUINE "Welcome, how may I assist you today". Immediately, I knew that this guy wasn't just trying to sell me a car, but he was about to do what it took to make sure I was gonna leave as happy as possible. The new 2014 Imprezas have outstanding gas mileage, and having a hour commute makes the choice pretty clear. I returned to the dealer at opening on Memorial Day and found out that there were 3 of the models I wanted in stock, so I sat down with Nick and began the process of purchasing the vehicle. He was very honest and forward about the features and various options I had to choose from. He was very attentive and at no point did I feel like I was being rushed or pressured. Now, it was time to talk some numbers. At this point, Ray Alvarado came over to where we were and gave me a very warm and also genuine greeting. He took the time to sit down and explain all the financial options I have to choose from. At this point, I was nothing but ready to sign and get behind the wheel of a brand new Impreza. A little bit of time passed, and Ray comes back with a somewhat concerned look on his face. Unfortunately (and unbelievably) all 3 versions of my car were sold that morning while I was discussing the details. Well, needless to say, I was quite upset. Ray and Nick both realized this and immediately apologized repeatedly for the issue. Without any hesitation, they both jumped into action and began to look for a replacement for me. The next day, I had received a call saying that the exact car I wanted was found and ready for me to take it for a spin. When I went in to check it out, Nick and Ray both repeatedly apologized for the inconvenience and assured me that they would do everything in their power to correct the situation and ensure I was satisfied. Once it was time to get financials in order, AJ met with me discuss final info. He was understanding and sympathetic to the current problems I was having with getting the new car, so he also offered his best assistance to me. I must admit that at first I was quite livid with the whole situation, but buy the time I was ready to take delivery of my perfect car, I had felt that there would have been NOBODY else (besides Nick, Ray and AJ) who would have gone so far ABOVE and BEYOND the call of duty to make me a very happy car buyer. I cannot praise them enough for how incredibly honest, genuine and helpful they were with EVERY step of the process. OUTSTANDING WORK, GUYS!!!! There are no words that would adequately express my sincerest and deepest appreciation for all you guys have done for me! More

A great experience! My wife and I have been looking for a new Subaru Forester for a few months now. We've had a few close calls, but something would always pop up and so My wife and I have been looking for a new Subaru Forester for a few months now. We've had a few close calls, but something would always pop up and sour the deal. Not this time however! I couldn't imagine a smoother and more pleasant experience. From the moment we walked in we were treated well. Greg Fichter was our salesperson and took the time to make sure we found what we were looking for. He was funny and easy to talk to. He bonded very well with my wife and I believe that really helped put her at ease. Negotiations were as short as they could be. We had our price and they were happy to meet it after a short discussion. They also gave us what felt like a very fair offer on our trade in. We dealt with 'AJ' for the financing and this was incredibly easy and pressure free. He went over the options, and explained them very well, but didn't pressure us at all to take anything extra. Overall, it was a great experience. I'd send anyone to Ciocca Subaru. More

Good Car Shopping Day We intended to shop for a Subaru at several Dealers in the area. Ciocca Subaru was the first place we visited for the day and we ended up purchasing t We intended to shop for a Subaru at several Dealers in the area. Ciocca Subaru was the first place we visited for the day and we ended up purchasing the car there. More

What a day! From the moment I was greeted on the lot to the congratulatory handshake, my entire car buying experience was an absolute pleasure. I rest assured kn From the moment I was greeted on the lot to the congratulatory handshake, my entire car buying experience was an absolute pleasure. I rest assured knowing that any service and car care that I need will be handled with excellence by the good people at Ciocca SUBARU. Thank you! More

So great we came back the same day to buy our second Subaru My wife needed a new car to replace her "roller skate." It was fun to drive, but not good in any kind of weather. After careful consideration, she fou My wife needed a new car to replace her "roller skate." It was fun to drive, but not good in any kind of weather. After careful consideration, she found her dream car...the Subaru Crosstrek. She'd been working online with Shawn, who offered her a great deal on the car she wanted. From the second we set foot on the lot (where "her" car was waiting and tagged for her to test drive), to Greg introducing himself to us, to closing the deal - it was all perfect. It was so good that I decided I wanted to trade up to a Subaru, too - so that evening I drove my old car into Ciocca and drove out with the Outback I've been wanting for over 15 years. Greg Fichter and the whole team at Ciocca went out of their way to take care of us. They gave us great prices, great terms, no pressure. Everything about BOTH the deals we did that day was top-notch. I will recommend all our friends and family see Greg and the team at Ciocca Subaru when they need a new vehicle. Stellar experience, all around! More

Easy, Fun Car Buying Experience Most people shutter at the thought of the car buying but Greg at Ciocca Subaru delivered such a positive experience for us that I looked forward to th Most people shutter at the thought of the car buying but Greg at Ciocca Subaru delivered such a positive experience for us that I looked forward to the purchase. He is not only knowledgeable about the vehicles and features but did not pressure us into a car we didn't want. Additionally, I asked Ciocca not to call me but rather email to avoid sales calls and both Shawn (Internet Sales) and Greg (floor sales) respected this request. I can not describe how nice it was to purchase a car pressure free! I describe good customer service as meeting the customers needs, Greg and Shawn both provided SUPERIOR customer service and far exceeded our car buying expectations. PS- Greg we LOVE the crazy socks, they are a great personal touch and reflection of your personality. As long as we are in the valley the "man with the crazy socks" will be our go to guy for Subaru. :) More

2014 Crosstrek Hybrid Purchased new Crosstrek and Mike and Staff were great. Professional yet with humor. Mike knows his product and relates the information very well. We d Purchased new Crosstrek and Mike and Staff were great. Professional yet with humor. Mike knows his product and relates the information very well. We didn't plan on making a purchase but........ we did and are very happy with the decision. More

GOOD EXPERIENCE I SOUGHT OUT BOB PAVONE THRU A PREVIOUS ENCOUNTER WITH HIM---HE TREATED ME LIKE A KING,TOOK ME ON A TEST DRIVE AND I FELT NO PRESSURE FROM HIM WHATSOE I SOUGHT OUT BOB PAVONE THRU A PREVIOUS ENCOUNTER WITH HIM---HE TREATED ME LIKE A KING,TOOK ME ON A TEST DRIVE AND I FELT NO PRESSURE FROM HIM WHATSOEVER----I BOUGHT A 2014 IMPREZA 5 DOOR AND THE PRICE WAS RIGHT-THANK YOU BOB AND CIOCCA More

Buying our first new car Ron was an excellent salesman, he was friendly and courteous. He drove us to our home to see if the car would fit in the garage which we thought was a Ron was an excellent salesman, he was friendly and courteous. He drove us to our home to see if the car would fit in the garage which we thought was above and beyond his duty. He showed us all the features of the car and went out of his way to find us a Quick Reference Guide. More

Always wanted a Subaru Michael Vannote is a great employee tending to my every question and need. He made it possible for me to own a Subaru working with Mr. Ciocca who was Michael Vannote is a great employee tending to my every question and need. He made it possible for me to own a Subaru working with Mr. Ciocca who was very generous with his time to sit and meet me as a customer. Thank you all for your kindness. More