Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Ciocca Subaru of Allentown
Allentown, PA
2,097 Reviews
What Does Ciocca Subaru Offer Drivers from Allentown, Emmaus, Doylestown and Bethlehem PA? An Extraordinary Customer Service experience from Every Angle. Here at Ciocca Subaru, everything we do revolves around you. Our various teams are trained to address your needs from the moment you walk through the door, whether you're in the market for your next vehicle or tuning up your current one.
Starting with our selection of new Subaru models, our Allentown showroom is the place to be if you're in the market for a Forester, Impreza, WRX, Legacy, Outback, Ascent or Crosstrek.
Looking to save some money in the search for your next car? Ciocca Subaru also carries a wide range of used cars from Subaru to today's other top automakers.
Once you've chosen your next car, Ciocca Subaru helps you take those all-important next steps towards driving home the Subaru of your dreams. Our team of financing experts are trained to sort through various auto loan and lease details in order to help you find the right one for your needs.
Even after you've driven your new Forester, Impreza, Legacy, WRX, Ascent, Outback or Crosstrek out of our showroom, Ciocca Subaru continues to support you in order to ensure you have a great ownership experience. Our Subaru service department offers everything from routine maintenance to repairs when they're needed. And for those of you who prefer to tinker under the hood yourselves, we keep a healthy stock of auto parts for your endeavors as well.
As you can see, Ciocca Subaru is equipped to handle all of your automotive needs, though we also keep in mind that everybody brings something different to the table. That's why we encourage you contact us today to see what we can do for you today by visiting us at 4611 Hamilton Blvd in Allentown, Pennsylvania.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 8:00 PM
Tuesday 7:30 AM - 8:00 PM
Wednesday 7:30 AM - 8:00 PM
Thursday 7:30 AM - 8:00 PM
Friday 7:30 AM - 8:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 2,097 reviews
September 07, 2014
Mom,s new car We purchased a new Subaru Forrester for my wife ,trading in a 10 yr old Honda Odesyee. The sales staff, Mike Vannote were friendly and honest, he fou We purchased a new Subaru Forrester for my wife ,trading in a 10 yr old Honda Odesyee. The sales staff, Mike Vannote were friendly and honest, he found a car for me much earlier than expected. Financing with Nick Desimone was fast and easy, with a decent rate and excellent explanations. I would highly recommend them and will definitely use the again in the future. More
by Blanchfield
Employees Worked With
Mike Vannote, Shawn Parr
September 03, 2014
1st new car in almost years I'm a 48 year old female and I just bought a new Subaru Forester after having a Saturn VUE for 10+ years and 182k miles. I had heard some bad feedbac I'm a 48 year old female and I just bought a new Subaru Forester after having a Saturn VUE for 10+ years and 182k miles. I had heard some bad feedback about the Subaru dealers in the area however my experience with both John Hersey (Internet) and Dean Moyer (Sales) was both pleasant, professional, knowledgeable and not pushy. If you are looking for a new car, I would highly recommend you check out Ciocca Subaru and speek with either one of them. More
by auntjlb
Employees Worked With
Dean Moyer
August 31, 2014
Purchased new Subaru Legacy Nick Mann treated us the no nonsense approach and did everything we asked without the typical sales circus sales tactics. My wife and I buy a new car Nick Mann treated us the no nonsense approach and did everything we asked without the typical sales circus sales tactics. My wife and I buy a new car on average once every 7 years and we greatly appreciate the professionalism we received from Nick Mann at Ciocca Subaru. If you want a great price and easy process on trading in a well worn Subaru on a new model, it's worth your time to visit Ciocca. We were pleased with our new 2015 Legacy and the sales process as well. David and Ellen Beidelman More
by beideldr
Employees Worked With
Nick Mann
August 31, 2014
we were very pleased Today we purchased a crosstrak from Scott. Our experience was great he was very helpful and answered all our concerns and worked with us to get the be Today we purchased a crosstrak from Scott. Our experience was great he was very helpful and answered all our concerns and worked with us to get the best deal. We visited the dealership three times, I told Scott the first visit was not very pleasant, I was disappointed with the service. I can't explain why we felt left out except we went looking for an Impreza and could not find a car that we liked. We did further checking and found the crosstrak. We went back the second time and had Scott and we explained how we felt the first visit, we were looking for guidance and did not receive any it was like this is what we have take it or leave it. On our second visit we had checked into the crosstrak and found it had all the frills that we wanted. We went back to sign a deal and Scott and the dealership was very nice, we love the car and bought the 7 year warranty wo we are looking forward to having no difficulties in the future. More
by chercom
Employees Worked With
Shawn Parr, Scott Broda
August 27, 2014
2013 legacy very happy with the whole process from the beginning to the end. I would not hesitate to return here for a future purchase. thanks to all involved very happy with the whole process from the beginning to the end. I would not hesitate to return here for a future purchase. thanks to all involved More
by gary.huber.33
Employees Worked With
Don Olson, Sayed Ahmed
August 27, 2014
Amazing Car Buying Experience Car buying is typically not a task people enjoy, however, my experience with Ciocca Subaru was amazing. I truly can't say enough about the experience Car buying is typically not a task people enjoy, however, my experience with Ciocca Subaru was amazing. I truly can't say enough about the experience. From the moment I walked in, I was not only treated with geniune friendliness, but I never felt that anyone was trying to push products on me or push me past my comfort level(which I have experienced at other dealerships). Greg Fitcher, my sales rep, made this car buying experience memorable. He is a friendly and knowledgeable guy who helped walk me through the whole process and made sure everything was perfect. He is dedicated to customer service - even following up with me a few weeks after the purchase to make sure everything was going well with the car. Buying a car can be stressful, but that was not the case here. I plan on buying all my cars from Ciocca from now on. More
by MikeW123
Employees Worked With
Greg Fichter
August 25, 2014
Unethical practice and terrible customer service I purchased a 2003 Subaru WRX with 44k miles on it from Ciocca about two weeks ago. When I got into my new car it only had a quarter tank of gas in it I purchased a 2003 Subaru WRX with 44k miles on it from Ciocca about two weeks ago. When I got into my new car it only had a quarter tank of gas in it so I had to go right to a gas station. Every time I've bought a car I've received a complementary tank of gas...private and dealers. The NEXT DAY my check engine light comes on...great. When I scanned the car it came back as P0420 (Catalyst efficiency error). This means my car, the one I just bought, does not meet emissions and cannot pass inspection. Kind of suspicious that it was just inspected by Ciocca. So i spent $100 of my money on a new 02 sensor in hopes of it being an easy fix..nope. Every day I've had this car the check engine light comes on after I clear it (it's annoying driving around with a CEL light on and if I left it on I could have missed any new codes that could have popped up so that's why I cleared it each time). So I call the salesman who sold me my car (Craig Luska), who was genuinely a nice guy. I asked very simply; Is this covered under my warranty and if I bring it in to get looked at, will Cicocca pick up the bill? He would dodge the question by saying "You need to bring it in so we can look at it". It was a simple yes or no question and I have asked multiple times. He then told me the Service Manager would call me...never got a phone call. Steve, the manager called me, I called back twice and haven't heard from him. Considering that my check engine light has come on EVERY DAY since I bought the car it leads me to believe that it is highly probable that the light was coming on before the dealership sold it to me. If they cleared the code and passed it for inspection they have committed a crime and can be prosecuted as it is illegal to sell a car that does not meet emissions. The ECU in a subaru holds a history of codes that were cleared, so I plan on having a tuning shop find out for me if Ciocca Subaru cheated the system and committed a crime by passing a car by just clearing the code. This is unethical and judging by the terrible customer service I've been receiving in efforts to resolve this issue..they very well might have. At this point, Ciocca will not even answer me if my exhaust problem will be covered under warranty. They want me to "bring it in" which means they want to put my car on the lift, take it apart, tell me what I need and then tell me I have to pay for it. That is why they continue to dodge my 'yes or no' question. I will be contacting the Better Business Borough about the issue I've had with Ciocca and I would tell anyone interested in buying a car from this dealership to go elsewhere. This dealership takes pride in saying they sell the 2nd most Subarus in the country, but that is that exact reason why I'm having an issue..it seems like they just want to pump out cars without worrying about quality. Hence why my car didn't have gas in it, possible illegal pass-thru inspection, and terrible service the second I have an issue. I will post any updates with my issue here if things change. I'm hoping the dealership reads this and does what is right by telling me if my issue is under warranty and will be fixed. Phone calls sure don't do the trick. Things like this are the reason why I don't like buying from a dealership and prefer to buy privately. I would never consider buying another car from this dealership. More
by quintonl
Employees Worked With
Jeff Lobalbo, Todd Paulus, Craig Luksa
August 24, 2014
2015 Subaru Outback We were very satisfied with our experience at Ciocca where we bought our Subaru Outback. The pricing was very competitive, trade-in value was fair an We were very satisfied with our experience at Ciocca where we bought our Subaru Outback. The pricing was very competitive, trade-in value was fair and Nick Mann was helpful, outgoing and prepared. This all contributed to our coming quickly to an agreement and driving home with a new car before the week was out. We hope to drive this Subaru for many years but will certainly return to this dealership when the time comes to replace it. More
by Wines
Employees Worked With
Nick Mann
August 24, 2014
New Car Driven Home in 4 Hours From start to finish, the process of buying a new Forester was efficiently handled by the dealership team we met. Thank you everyone for all the hard From start to finish, the process of buying a new Forester was efficiently handled by the dealership team we met. Thank you everyone for all the hard work! More
by dabready
Employees Worked With
Deborah Bready, Steve Parr, Jeff Lobalbo
August 22, 2014
EVERYONE AND EVERYTHING WAS TOP NOTCH I was well served by Shawn Parr, Mike Vannote and Sayed Ahmed when I purchased a 2015 Subaru Forester. Excellent car and great experience. Frank I was well served by Shawn Parr, Mike Vannote and Sayed Ahmed when I purchased a 2015 Subaru Forester. Excellent car and great experience. Frank Embon More
by samembon
Employees Worked With
Mike Vannote, Shawn Parr, Sayed Ahmed
