Ciocca Subaru of Allentown

I purchased a 2023 Cross Trek and our salesperson; Jake Pacheco was absolutely wonderful. He was professional, knowledgeable, kind and fun. He did not pressure us and offered wonderful purchasing advice. Pacheco was absolutely wonderful. He was professional, knowledgeable, kind and fun. He did not pressure us and offered wonderful purchasing advice. The experience has been the best car buying experience we have ever had. In addition, I met personally with Summer to go over all of the fantastic new functions of the car. She was extremely helpful and knowledgeable as well. Our overall experience with Ciocca Subaru has been excellent. More

Travis, Julian and the rest of the team helped me with all my needs while looking for a new car.. They were attentive and very respectful. I highly recommend shopping at Ciocca Subaru in Allentown all my needs while looking for a new car.. They were attentive and very respectful. I highly recommend shopping at Ciocca Subaru in Allentown More

I can describe it in one word AMAZING. I had an extremely horrible experience with my previous 2 vehicles and I came to Ciocca because of the experiences my mom had with her Subaru and I had an extremely horrible experience with my previous 2 vehicles and I came to Ciocca because of the experiences my mom had with her Subaru and Ciocca. I highly recommend Ciocca. Also Caleb was amazing to work with. He took the time to find me the right car. It was much more than I wanted to spend but it is soooo worth it. More

5 star experience! From start to finish, Jakob, Jenna, Ben and the rest of the staff were totally amazing! Can not say enough! From start to finish, Jakob, Jenna, Ben and the rest of the staff were totally amazing! Can not say enough! More

I just wanted to take a moment to tell you about a wonderful customer service experience I had with Wakenson. My wife and I purchased a 2022 Subaru Ascent and were amazed at how much he helped us. wonderful customer service experience I had with Wakenson. My wife and I purchased a 2022 Subaru Ascent and were amazed at how much he helped us. He was very professional, knowledgeable, and his pleasing personality made our time spent at Ciocca well worthwhile. He took his time to listen to us, facilitate the sale, and he followed up to make sure that there were no issues. I can't tell you how refreshing it was, in today's world, to have a person like Wakenson available. I wish every company was as responsive as Ciocca and I will spread the word about your company whenever I can. More

Met with Ron Iwanicki last week. Already familiar with reputation. His easy demeaner and product knowledge was evident. Result? We are now the proud owners of a 2023 Crosstrek. Already familiar with reputation. His easy demeaner and product knowledge was evident. Result? We are now the proud owners of a 2023 Crosstrek. More

Best place to buy your next car. !!! The gonna have some cars in stock for you. !!! The gonna have some cars in stock for you. More

Sebastian was a great salesman and was very easy to work with. Sebastian was very professional and he even detailed our car since it was later in the evening. I highly recommend Ciocca Subaru. with. Sebastian was very professional and he even detailed our car since it was later in the evening. I highly recommend Ciocca Subaru. More

This is quite possibly the worst possible Subaru dealer for maintenance or repair. Technicians wrongly diagnose, damage residual components when performing repairs, provide inaccurate analysis, and do not for maintenance or repair. Technicians wrongly diagnose, damage residual components when performing repairs, provide inaccurate analysis, and do not properly correct issues. I have had my car back multiple times to have the transmission gasket repaired within 1yr/10k miles. All to then find that in 2K miles that they damaged the axle seals when replacing the transmission, causing the axle and front differential to leak. I have had the technician and service advisor state multiple times that brand new brakes that were replaced 2 days prior needed to be replaced due to wear to pass inspection. The suggested brake replacement (to replace brand new pads and rotors) was over $400. I had brought them to the car and embarrassed them when I showed them the brand new components, then had to speak with a manager that showed no empathy or remorse. They had to (try to) repair a faulty parking mechanism twice in a week because on inability to replace a simple part, failed to replace bolts to install the center console AND didn’t repair it properly the 2nd time which required myself to perform the repair personally. These are the major issues I have had over a few short years and under 60k miles of service. There have been many other minor issues mostly involving poor scheduling and poor vehicle reliability. In summary Ciocca has exhibited total negligence with respect to my vehicle’s repairs. DO NOT TAKE YOUR BUSINESS HERE. I have notified and am in contact with Subaru of America to advise of these issues. More

This dealership does exactly what they say they will do. ..all the time.. from no pressure at buying transactions to covering the deductible on a fender bender. The service people are gracious and helpful a ..all the time.. from no pressure at buying transactions to covering the deductible on a fender bender. The service people are gracious and helpful and transparent. I have never felt so positive about a dealership. They really do things right! More