Ciocca Ford of Quakertown - Service Center

Ciocca Ford responded

Thank you for your feedback and for choosing us for your oil changes. We’re glad you trust us with your vehicle, but we’re sorry to hear you were disappointed by the additional charges for gloves, covers, mats, and towels. These charges help cover the cost of materials we use to ensure your car is serviced safely and kept clean. We strive to maintain transparency with all fees and to provide the best care possible. We appreciate your input and will continue to evaluate how we can offer value while maintaining high service standards. If you’d like to discuss this further, please feel free to reach out.

Ciocca Ford responded

Thank you, Eric! We’re glad to hear you appreciated the quick service and clear communication throughout your visit. Keeping you informed before any repairs are made is a priority for us, and it’s great to know that made a positive impact on your experience. We truly appreciate your feedback and look forward to serving you again!

Ciocca Ford responded

Our whole team appreciates your excellent review. We strive to give flawless customer service for every customer that walks in! Please reach out if we can help with anything more.

Ciocca Ford responded

Thank you for your feedback! We’re glad to hear that we could make things easy and accommodate your schedule. It’s always our goal to get the job done when you need it. We appreciate your support and look forward to helping you again!

Ciocca Ford responded

Thank you for your feedback. We're glad to hear you were satisfied with the work of our mechanic/technician. We're sorry to learn that your experience with our foreman did not meet expectations. We take concerns like this seriously and will be addressing it internally to ensure better interactions in the future. Your input helps us improve, and we appreciate you bringing it to our attention.

Ciocca Ford responded

Thank you so much for the kind words, Joe! We're thrilled to hear that you appreciated the timely work and our communication throughout the process. Keeping our customers informed is a top priority, so it's great to know the text updates made a difference. Thanks again for choosing us—we’re here whenever you need us!

Ciocca Ford responded

Thank you for your feedback. We’re sorry to hear about your concerns regarding the airbag service recommendations and the running issues with your vehicle. Our goal is always to prioritize your safety and vehicle performance, and we never want you to feel pressured. We take your comments seriously and would appreciate the opportunity to discuss your experience further so we can address any unresolved issues. Please feel free to reach out to us directly at (215) 536-8600 so we can assist you. Thank you again for bringing this to our attention.

Ciocca Ford responded

Thank you for your continued trust and support! We’re so happy to hear you’re extremely satisfied with Ciocca Ford. We look forward to serving you for many more years to come!

Ciocca Ford responded

Thank you so much for your kind words! We're thrilled to hear that your recreational vehicle runs better after visiting our service department. We’re always here to help keep your adventures smooth and enjoyable. Looking forward to serving you again!