Ciocca Ford of York

Avoid this service center at all costs. We drove in a car for diagnosis and we had to tow it home. On top of the standard diagnosis fee, they charged an additional $740 for "exploratory sur We drove in a car for diagnosis and we had to tow it home. On top of the standard diagnosis fee, they charged an additional $740 for "exploratory surgery," only to be told the car needed a new engine. You are better off taking your car literally anywhere else than this service center. More

I don't even want to give a 1 star. We have a Chevy motor home that is very much under warranty. We called for an appointment for a repair and advised them it was a Chevy under warran We have a Chevy motor home that is very much under warranty. We called for an appointment for a repair and advised them it was a Chevy under warranty. The appointment service said to take it to Ciocca Ford in York as it would get repaired faster than at the Chevy dealer. So appointment was made. Told the ford dealer it was under warranty multiple times, all they said was oh and continued to service the vehicle. They didn't say anything about, we can't service under a Chevy warranty or let me check to see if we can service a Chevy vehicle under warranty. Told them many times it was under warranty. They came back and said the bill will be $1,000+ and told them again the vehicle is under warranty. It was like talking to the wall--so frustrating. Service manager was rude; he couldn't understand why we were upset. We ended up having to pay a diagnostic charge (which again, should have been covered by warranty) and pulling the vehicle from the Ford dealer and making an appointment with the Chevy dealer (who has been extremely pleasant to deal with and said this problem has happened many times before). When we got the vehicle home, we noticed damage to the wheel fender cover and the stainless steel exhaust pipe. I called the Ford dealer's service manager, left message because no one answered, and it has been 4 hours and no return call yet. This dealership is horrible. Also discovered at home that the tech who test drove the motor home, must have driven it like a race car. Everything in cabinets was thrown forward, everything in the bathroom was thrown all over the place. We just drove the vehicle 6 hours on vacation on highways and back roads and nothing had moved for us. You don't drive a motor home like you do a car--you respect their size and ability to tip. I guess now we learned why the Ford Ciocca dealer in York had an immediate appointment available--service must be slow, I don't need to wonder why. Want to know who is going to pay for the damage. More

I had a great experience dealing with ciocca . My salesman, Rob Mentzer was a great help . He took the time to talk to me and helped me find the best deal . I would recommend talking to Rob if you My salesman, Rob Mentzer was a great help . He took the time to talk to me and helped me find the best deal . I would recommend talking to Rob if you are looking for a vehicle. Thank you! More

Amanda Dellinger was fantastic! Kept me updated on my Ford Edge, called me right back when I had a question, and was very kind and respectful. Car issues happen, at least next time Kept me updated on my Ford Edge, called me right back when I had a question, and was very kind and respectful. Car issues happen, at least next time I know I can count on Amanda to make it a lot less stressful! More

Sold me a used car with new inspection and oil change, turns out the rear differential was low on oil and will cost 1500 to repair new brakes put on bad rotors in the rear and the rear swaybar was broken turns out the rear differential was low on oil and will cost 1500 to repair new brakes put on bad rotors in the rear and the rear swaybar was broken and has 2 small oil leaks that can clearly be seen by a mechanic when on a lift, mechanic must've been high on drugs when he inspected this car. More