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Ciocca Ford of Souderton - Service Center

Souderton, PA

4.6
265 Reviews
Call Service Center (215) 486-2515

265 Reviews of Ciocca Ford of Souderton - Service Center

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September 05, 2024

Always reliable upfront and courteous with all my visits. Can’t wait to come back! More

by DAVID.KOSTELNICK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JP Stowman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 10, 2024 -

Ciocca Ford of Souderton responded

Thank you for your kind review, David! We pride ourselves on providing excellent customer service and we're glad to hear that you had a positive experience with us. We appreciate your feedback and hope to serve you again soon.

September 03, 2024

Always professional and thorough with work and explanations. Very accommodating with my service wants and needs More

by TEMCUSTOMCARPENTRY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JP Stowman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 04, 2024 -

Ciocca Ford of Souderton responded

Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know what we can do for you in the future.

August 30, 2024

Was very happy with the service advisor and staff at the service department of Ciocca Ford More

by ARossi2009
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Roderman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 04, 2024 -

Ciocca Ford of Souderton responded

We appreciate you taking the time to write us a review, ARossi! Please let us know if we can do anything else to help!

August 30, 2024

I have an F350 Super Duty DRW Limited which experienced front end wobble when going over slight rough roads and highway transitions. Quite frightening. They took care of this issue, plus other recalls and More

by Frank
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler
Report | Print
Sep 04, 2024 -

Ciocca Ford of Souderton responded

Thanks Frank, for the 5-star review. We are happy that you are happy. We are looking forward to your next visit. Whether you want to get an oil change, tire rotation, wheel alignment or any other tire and auto services done, remember we are here to help.

August 29, 2024

These guys listened to needs and I gave them full control to come up with the perfect car for my situation, and that's exactly what they did! More

by verifieduser
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JP Stowman
4.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Adams
4.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Roderman
4.0
This rating includes all reviews, with more weight given to recent reviews.
Brianna Holmes
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Devon, Kamila
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Sep 04, 2024 -

Ciocca Ford of Souderton responded

We are so glad to hear this! From Sales to service, making sure our customers are happy is our top priority. Thank you so much for sharing.

August 28, 2024

From making the call to set up my appointment to go in and picking my car up everyone was so pleasant and helpful More

by Susan.silfies
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Adams
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Not sure if anyone's names
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Aug 29, 2024 -

Ciocca Ford of Souderton responded

Hi Susan, thank you for sharing your positive experience with our Service department. We strive to meet our customers' needs and are delighted to have been able to assist you.

August 28, 2024

Service Advisers are always very precise and responsive! No matter where I buy my car, I continue to take it to the same service center! More

by Alicia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JP Stowman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tyler
Report | Print
Aug 29, 2024 -

Ciocca Ford of Souderton responded

Thank you for taking the time to leave a review of your experience with our service department. We strive to maintain the highest level of customer service and are glad to hear it was reflected in your visit.

August 27, 2024

My service went as expected. Service was smooth and timely with no problems. Have always had a good experience at Ciocca. More

by JIMXDANDY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JP Stowman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 29, 2024 -

Ciocca Ford of Souderton responded

Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know what we can do for you in the future.

August 25, 2024

The Ciocca Service Department is professional, personal, and courteous. Service was completed on time and first time! More

by Happy New Car Dance!
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Roderman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 26, 2024 -

Ciocca Ford of Souderton responded

Our whole team appreciates your excellent review. We strive to give flawless customer service for every customer that walks in! Please reach out if we can help with anything more.

August 24, 2024

I have always received excellant service from the Souderton Ciocca Ford garage. They have never let me down! More

by JOANNEMOYER35
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JP Stowman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 26, 2024 -

Ciocca Ford of Souderton responded

We are so glad to hear this, Joanne! From Sales to service, making sure our customers are happy is our top priority. Thank you so much for sharing.

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