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Ciocca Ford of Souderton - Service Center

Souderton, PA

4.6
262 Reviews
Call Service Center (215) 486-2515

262 Reviews of Ciocca Ford of Souderton - Service Center

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October 04, 2024

Horrible went in with Air Conditioner went out with air conditioner NOT WORKING and a non understanding response when I addressed the issue More

by Driver444
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Paul Roderman
4.0
This rating includes all reviews, with more weight given to recent reviews.
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October 04, 2024

Paul did an excellent job, kept me well informed and met the timeline he provided. More

by Cnbinf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Roderman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 08, 2024 -

Ciocca Ford of Souderton responded

Thanks for sharing your experience with us, Cnbinf! If there is anything else we can do to help just let us know! Have a great day!

October 04, 2024

The service videos that are sent were an excellent feature of the work process on my truck. I was kept up to date with the findings and potential costs if elected. The service crew that handled my nee More

by majicmanor613
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JP Stowman
4.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Adams
4.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Roderman
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 08, 2024 -

Ciocca Ford of Souderton responded

Thank you for your kind review! We pride ourselves on providing excellent customer service and we're glad to hear that you had a positive experience with us. We appreciate your feedback and hope to serve you again soon.

October 04, 2024

Very happy with the work done to my very fun white and black mustang gt More

by w3gd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JP Stowman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Roderman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 08, 2024 -

Ciocca Ford of Souderton responded

Thank you very much for such a great review, w3gd! We work very hard to make sure that we are offering the best experience. So happy to hear that our commitment was clear with you!

October 03, 2024

I arrived early for my appointment. Was taken care of and was on my in a reasonable amount of time More

by GEWAT62
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Cancel
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Oct 08, 2024 -

Ciocca Ford of Souderton responded

Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know what we can do for you in the future.

September 30, 2024

The service center was professional and serviced my vehicle in a timely fashion. All my questions were answered and the service was done right. More

by lmmiller0601
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Roderman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 01, 2024 -

Ciocca Ford of Souderton responded

Thank you for taking the time to leave a review of your experience with our service department. We strive to maintain the highest level of customer service and are glad to hear it was reflected in your visit.

September 30, 2024

Loved the valet service. Pricing for routine work was pricey. Checked other sources, was in line with dealer pricing. Always recommend additional work that can wait. More

by TOM.SAVAGE62
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JP Stowman
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 01, 2024 -

Ciocca Ford of Souderton responded

Thank you so much for trusting us with the service of your vehicle. We know it’s not always a “fun” visit to the dealership, but we are so glad we are here for you!

September 27, 2024

Paul was excellent in accommodating my needs I had just leased the car from that dealership in May and the inspection was due in August. He arranged for a free service! More

by SYLVIAKALAZS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Roderman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 01, 2024 -

Ciocca Ford of Souderton responded

Thanks Sylvia, for the 5-star review. We are happy that you are happy. We are looking forward to your next visit. Whether you want to get an oil change, tire rotation, wheel alignment or any other tire and auto services done, remember we are here to help.

September 26, 2024

They were able to resolve my issues quickly. They also kept me updated as things progressed . More

by JOSEPH.HOLDEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Roderman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 01, 2024 -

Ciocca Ford of Souderton responded

Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know what we can do for you in the future.

September 24, 2024

The communication is unparalleled and the service is excellent. I am very happy With the attention I received. More

by TAPOUT333
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Roderman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 26, 2024 -

Ciocca Ford of Souderton responded

We're so glad to hear it! Thank you for the great review, Tapout! We're always here to help if anything else comes up!

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