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Ciocca Ford of Souderton - Service Center

Souderton, PA

4.6
262 Reviews
Call Service Center (215) 486-2515

262 Reviews of Ciocca Ford of Souderton - Service Center

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October 29, 2024

A lot of standing around. Over two hours to get an oil change. Big waste of time. More

by Ian34
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Paul Roderman
1.0
This rating includes all reviews, with more weight given to recent reviews.
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October 26, 2024

They were on time, efficient, and very professional. I have no reservations about using them again. More

by Steve
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Roderman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 29, 2024 -

Ciocca Ford of Souderton responded

Thank you very much for such a great review, Steve! We work very hard to make sure that we are offering the best experience. So happy to hear that our commitment was clear with you!

October 25, 2024

Oh, Ciocca ford, I came for a tune, And figured id be there all afternoon. Wondered if I’d be dealing with a goon. Or some stinky bafoon. But my surprise. It was a really nice guy. He let me kno More

by abuncher13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
TJ Stinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
JP Stowman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 29, 2024 -

Ciocca Ford of Souderton responded

Thanks for sharing your experience with us, Abuncher! If there is anything else we can do to help just let us know! Have a great day!

October 25, 2024

Ciocca provided efficient and professional service, knowledgeable technicians, fair pricing, quick turnaround, and excellent customer communication. More

by TTRUMBORE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JP Stowman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Roderman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 25, 2024 -

Ciocca Ford of Souderton responded

Thanks for sharing your experience with us, Ttrumbore! If there is anything else we can do to help just let us know! Have a great day!

October 24, 2024

Good service. Need regular updates if waiting on service would be great. Customer care is awesome. More

by shajistanleyandrew
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Roderman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 25, 2024 -

Ciocca Ford of Souderton responded

Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. We will look to add regular updates on service! Please let us know what we can do for you in the future.

October 24, 2024

I was able to schedule an appointment for the next day. They performed two recalls in a couple hours. More

by mark@bcihi.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't recall
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Oct 25, 2024 -

Ciocca Ford of Souderton responded

Thank you for your kind review! We pride ourselves on providing excellent customer service and we're glad to hear that you had a positive experience with us. We appreciate your feedback and hope to serve you again soon.

October 22, 2024

Service was done quickly and professionally. Staff treated me with respect and courtesy. I will continue to have my cars serviced at Ciocca in Souderton. More

by STWEBER168
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JP Stowman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Roderman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 22, 2024 -

Ciocca Ford of Souderton responded

Thank you for your kind review! We pride ourselves on providing excellent customer service and we're glad to hear that you had a positive experience with us. We appreciate your feedback and hope to serve you again soon.

October 19, 2024

I was amazed by my experience here. Paul was very informative and helpful. The entire team was accommodating and friendly, even offered to get me a drink while I was waiting. More

by Lizhedrickpa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JP Stowman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Roderman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 22, 2024 -

Ciocca Ford of Souderton responded

Thank you for taking the time to review our business and for your kind words regarding our service department. We are happy to hear that we have met your expectations and look forward to serving you again soon.

October 17, 2024

Its Always a pleasure to drop a vehicle off with an issue and have it returned in tip top shape. Ciocca always takes care of it. More

by DANRENK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JP Stowman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 18, 2024 -

Ciocca Ford of Souderton responded

Thank you for taking the time to leave a review of your experience with our service department. We strive to maintain the highest level of customer service and are glad to hear it was reflected in your visit.

October 16, 2024

Squeezed me in to get a new battery, when others couldn’t get me in, and Ciocca got it done same day, and didn’t try to rope me into getting anything else done. More

by WENHOLD91
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JP Stowman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Roderman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 18, 2024 -

Ciocca Ford of Souderton responded

Thank you so much for the great review, Wenhold! We're glad to hear our team could provide you with a great experience. Let us know if we can help with anything else!

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