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Ciocca Ford of Souderton - Service Center

Souderton, PA

4.7
269 Reviews
Call Service Center (215) 486-2515

269 Reviews of Ciocca Ford of Souderton - Service Center

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May 18, 2024

Tim is nice and professional. The other service center employees I have had contact with also seem to be nice. I’m not sure if ever buy a car from that dealership again but the se More

by JONISCHULER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick Solliday
1.0
This rating includes all reviews, with more weight given to recent reviews.
TJ Stinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Roderman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Devin Kroll
1.0
This rating includes all reviews, with more weight given to recent reviews.
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May 20, 2024 -

Ciocca Ford of Souderton responded

Thank you very much for such a great review, Jonischuler! We work very hard to make sure that we are offering the best experience. So happy to hear that our commitment was clear with you!

May 18, 2024

Super easy to schedule. Love the concierge option so I didn’t have to sit and wait at the dealership. Great communication. More

by KALENANDKEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 20, 2024 -

Ciocca Ford of Souderton responded

We're so glad to hear it! Thank you for the great review, Kalen! We're always here to help if anything else comes up!

May 17, 2024

Great service and fast service very helpful staff from sales to service and parts. Service like it should be. More

by KURTSCHERZBERG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JP Stowman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Roderman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 20, 2024 -

Ciocca Ford of Souderton responded

Thank you so much for the great review, Kurt! We're glad to hear our team could provide you with a great experience. Let us know if we can help with anything else!

May 16, 2024

Always quick and prompt service and responsive. Everyone is pleasant to deal with and talk to. More

by dana10484
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 20, 2024 -

Ciocca Ford of Souderton responded

We appreciate you taking the time to write us a review, Dana! Please let us know if we can do anything else to help!

May 16, 2024

Service was excellent. John Paul took great care to keep me informed of the work being done and was grateful for the pick up and return service provided. More

by DENIDM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JP Stowman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 20, 2024 -

Ciocca Ford of Souderton responded

Denidm, our whole team appreciates your excellent review. We strive to give flawless customer service for every customer that walks in! Please reach out if we can help with anything more.

May 15, 2024

Svc mgr Jon Paul goes 110 percent. Keeps me advised of what is being done and an estimate of how long it will take. More

by ROWAYK9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JP Stowman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 16, 2024 -

Ciocca Ford of Souderton responded

Thank you so much for the wonderful review, Rowayk! John and our team really appreciate it! Let us know if we can help with anything else!

May 15, 2024

Was very happy in service appointment- got day rental and everything arranged ahead of time , and also work was completed properly and efficiently! More

by ARossi2009
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Roderman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 16, 2024 -

Ciocca Ford of Souderton responded

We are so glad that you enjoyed the experience and the efforts we have made to make your wait for service as comfortable as possible. Thank you so much for sharing.

May 15, 2024

Good mechanical knowledge and customer service. .Service calls you back and explains exactly what mechanic sees More

by junkinmytrunk45
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 16, 2024 -

Ciocca Ford of Souderton responded

Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know what we can do for you in the future.

May 15, 2024

I will bring my vehicle here from now on. The work and care they use is next level. More

by MARKRIPPONS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JP Stowman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 16, 2024 -

Ciocca Ford of Souderton responded

Thank you very much for such a great review, Mark! We work very hard to make sure that we are offering the best experience. So happy to hear that our commitment was clear with you!

May 13, 2024

Great service and military discount, great waiting room area with great tv shows and coffee bar! More

by TEREZAJUDGE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick Solliday
5.0
This rating includes all reviews, with more weight given to recent reviews.
TJ Stinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Brandle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Madison Berrier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Cotton
5.0
This rating includes all reviews, with more weight given to recent reviews.
JP Stowman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Roderman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Devin Kroll
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 14, 2024 -

Ciocca Ford of Souderton responded

We are so glad to hear this, Terezajudge! From Sales to service, making sure our customers are happy is our top priority. Thank you so much for sharing.

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