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Ciocca Ford of Souderton - Service Center

Souderton, PA

4.7
269 Reviews
Call Service Center (215) 486-2515

269 Reviews of Ciocca Ford of Souderton - Service Center

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June 13, 2024

They were very good about fixing my car and addressing the recall issue it was nice to see a video also More

by mgaspar20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 13, 2024 -

Ciocca Ford of Souderton responded

Thanks for sharing your experience with us, mgaspar! If there is anything else we can do to help just let us know! Have a great day!

June 12, 2024

The staff - everyone I talked to including the receptionist and mechanic - were amazingly nice and courteous. I highly recommend this Service Department!! Thanks. More

by toneatto
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JP Stowman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Roderman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 13, 2024 -

Ciocca Ford of Souderton responded

Thanks toneatto, for the 5-star review. We are happy that you are happy. We are looking forward to your next visit. Whether you want to get an oil change, tire rotation, wheel alignment or any other tire and auto services done, remember we are here to help.

June 07, 2024

Ciocca Ford of Souderton has a spacious lounge. I can easily make appointments and the staff is friendly. More

by MEBJE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Roderman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 10, 2024 -

Ciocca Ford of Souderton responded

We are so glad that you enjoyed the experience and the efforts we have made to make your wait for service as comfortable as possible. Thank you so much for sharing.

June 06, 2024

I'm always pleased with the work they do. Also, they explain everything they did and what may be needed in detail. More

by PHILPHAN1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Roderman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 10, 2024 -

Ciocca Ford of Souderton responded

Thank you for taking the time to review our business and for your kind words regarding our service department. We are happy to hear that we have met your expectations and look forward to serving you again soon.

June 05, 2024

he is really caring, he really takes care of the problems we have regarding my car More

by nadege
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Roderman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 05, 2024 -

Ciocca Ford of Souderton responded

We're so glad to hear it! Thank you for the great review, nadege! We're always here to help if anything else comes up!

June 05, 2024

I took my car for repair because the backup camera was only working intermittently. They charged $300 for a software update. They told me the car was fixed and ready for pick up. When I put the car in rev More

by Sad Customer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Choosing Not to rate
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June 04, 2024

Car was in for recall repair. Work was done on time and they kept me updated with progress More

by JIMDOC628
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 04, 2024 -

Ciocca Ford of Souderton responded

Hi Jim, thanks for the recommendation. Our team at Ciocca Ford of Souderton values your feedback and looks forward to seeing you again soon.

June 04, 2024

I like the idea of them picking up the car and delivering it back to me. Nice work!! More

by JUDYKOENIG497
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JP Stowman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 05, 2024 -

Ciocca Ford of Souderton responded

Judy, thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know what we can do for you in the future.

June 03, 2024

2019 Ford Expedition Sunroof needed to be replaced. Grease all of head liner, sloppy. $2,000 bill. Pitiful. More

by GSLANDES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
JP Stowman
3.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Adams
3.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Roderman
3.0
This rating includes all reviews, with more weight given to recent reviews.
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June 02, 2024

Ciocca Ford is very hospitable and offers excellent customer service. Their service is easy to get an appointment and completes the work as promised. More

by DIVESILBER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick Solliday
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Roderman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 03, 2024 -

Ciocca Ford of Souderton responded

Thank you for trusting us with your vehicle's maintenance needs and making Ciocca Ford of Souderton your shop of choice! We appreciate your business and thank you for taking the time to share your experience at our shop!

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