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Ciocca Ford of Souderton - Service Center

Souderton, PA

4.7
269 Reviews

269 Reviews of Ciocca Ford of Souderton - Service Center

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June 20, 2024

I recently had my car serviced and I couldn't be happier with the experience. From start to finish, the entire process was seamless and convenient. The team arranged to pick up my car from my home, which More

by Uchaudhry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick Solliday
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kamila Zwolinski
5.0
This rating includes all reviews, with more weight given to recent reviews.
JP Stowman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Devin Kroll
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 24, 2024 -

Ciocca Ford of Souderton responded

Thanks Uchaudhry, for the 5-star review. We are happy that you are happy. We are looking forward to your next visit. Whether you want to get an oil change, tire rotation, wheel alignment or any other tire and auto services done, remember we are here to help.

June 19, 2024

Tim was very helpful with what was covered under my extended warranty. And I liked that I got a video of what was going on under my car! More

by Bobbie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mechanic that did the assessment on what was wrong with my car.
Jun 24, 2024 -

Ciocca Ford of Souderton responded

We're so glad to hear it! Thank you for the great review, Bobbie! We're always here to help if anything else comes up!

June 19, 2024

New to the area and my 2002 Thunderbird would not start! I talked to Tim, in the service department, and he was very helpful. Got my car to the dealership and they got the problem solved and did my yearly More

by jmpottieger14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JP Stowman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Roderman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 24, 2024 -

Ciocca Ford of Souderton responded

Thank you for trusting us with your vehicle's maintenance needs and making Ciocca Ford of Souderton your shop of choice! We appreciate your business and thank you for taking the time to share your experience at our shop!

June 18, 2024

Great service great representative great experience. I will continue to use then in the future More

by EZANTIQUES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JP Stowman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Roderman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 19, 2024 -

Ciocca Ford of Souderton responded

We are so glad to hear this, Ezantiques! From Sales to service, making sure our customers are happy is our top priority. Thank you so much for sharing.

June 18, 2024

John paul stowman has been helpful with my engine work and with answering my questions. More

by MATTPHELAN68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JP Stowman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 19, 2024 -

Ciocca Ford of Souderton responded

Thank you for taking the time to leave a review of your experience with our service department. We strive to maintain the highest level of customer service and are glad to hear it was reflected in your visit.

June 17, 2024

Friendly, helpful great follow up and real time alerts about the service Service for a recall More

by dschooney
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Roderman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 18, 2024 -

Ciocca Ford of Souderton responded

Dschooney, our whole team appreciates your excellent review. We strive to give flawless customer service for every customer that walks in! Please reach out if we can help with anything more.

June 14, 2024

Very flexible on work to be done and price. Honored and fixed any issues I had. I trust them. More

by steven.hahn1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JP Stowman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Roderman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 17, 2024 -

Ciocca Ford of Souderton responded

Thank you for taking the time to leave a review of your experience with our service department. We strive to maintain the highest level of customer service and are glad to hear it was reflected in your visit.

June 14, 2024

I have only used their services twice, but both times they completed my service quickly and accurately. More

by SMCCROSSEN1017
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JP Stowman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 17, 2024 -

Ciocca Ford of Souderton responded

We're so glad to hear it! Thank you for the great review, Smccrossen! We're always here to help if anything else comes up!

June 13, 2024

Took care of everything that I had issues with, and was prompt with keeping me informed on what was going on with my vehicle More

by Greg.hart
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JP Stowman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Roderman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 13, 2024 -

Ciocca Ford of Souderton responded

Thank you for your kind review, Greg! We pride ourselves on providing excellent customer service and we're glad to hear that you had a positive experience with us. We appreciate your feedback and hope to serve you again soon.

June 13, 2024

Our service encounters at Ciocca Souderton are always smooth and transparent. Their valet service is top notch. More

by NOREENSUPPLEE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 13, 2024 -

Ciocca Ford of Souderton responded

We love hearing that no matter how many times our customers have worked with us, they had a great experience. Thank you for sharing your story and for trusting us with your business.

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