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Ciocca Ford of Souderton - Service Center

Souderton, PA

4.7
269 Reviews
Call Service Center (215) 486-2515

269 Reviews of Ciocca Ford of Souderton - Service Center

Sort by
June 25, 2024

Good everything, knowledge, organization, technology, personnel and customer focused. Easy to acces facilities and comfort amenities. More

by JOHNCARSI2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JP Stowman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 27, 2024 -

Ciocca Ford of Souderton responded

Thank you for taking the time to leave a review of your experience with our service department. We strive to maintain the highest level of customer service and are glad to hear it was reflected in your visit.

June 25, 2024

They found my problem when I left my truck there. It was tough to find. More

by ADAGER72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JP Stowman
3.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Adams
3.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Roderman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 27, 2024 -

Ciocca Ford of Souderton responded

Thank you for the review, Adager. We were happy to find the tough problem for you.

June 24, 2024

Service provider was friendly and helpful. He explained everything in a way I understood. He provided video footage of my inspection as well. More

by MURPHYMULLENAX
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JP Stowman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kaitlyn.
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Jun 24, 2024 -

Ciocca Ford of Souderton responded

Thank you so much for the great review, Murphymullenax! We're glad to hear our team could provide you with a great experience. Let us know if we can help with anything else!

June 24, 2024

We were concerned about the engine oil. Without an appointment, they got us in and checked our vehicle. Kudos to them! More

by DAN ZARBATANY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 24, 2024 -

Ciocca Ford of Souderton responded

Thanks for sharing your experience with us, Dan! If there is anything else we can do to help just let us know! Have a great day!

June 24, 2024

Everything was handled and done very well and I was very appreciative of the service More

by JWALKER2600
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Roderman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 24, 2024 -

Ciocca Ford of Souderton responded

Thank you for the great review, Jwalker! We really appreciate it! Don’t hesitate to contact us if there is anything else we can do for you!

June 24, 2024

The staff is very pleasant to deal with. They kept me informed with what was happening with my vehicle. The car was ready in a timely manner More

by SMNOBLE15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JP Stowman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 24, 2024 -

Ciocca Ford of Souderton responded

We are so glad to hear this, Smnoble! From Sales to service, making sure our customers are happy is our top priority. Thank you so much for sharing.

June 24, 2024

Who is Paul roderman . If that was the service guy he was terrific .both times he has help me More

by SPCTHACK5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JP Stowman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Roderman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 24, 2024 -

Ciocca Ford of Souderton responded

We're so glad to hear it, thank you for the great review! We're always here to help if anything else comes up!

June 23, 2024

Ciocca of Souderton has an outstanding team of service professionals. They provide real time updates and recommendations and rapidly execute repairs. That’s why this is the only dealer I trust with our More

by criegg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JP Stowman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Roderman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 24, 2024 -

Ciocca Ford of Souderton responded

We appreciate you taking the time to write us a review, criegg! Please let us know if we can do anything else to help!

June 21, 2024

On this occasion the service was very good. It has not always been this seamless More

by williamfarinasr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JP Stowman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 24, 2024 -

Ciocca Ford of Souderton responded

William, we are very happy to hear our service has improved from your previous visits. Customer service is our top priority!

June 20, 2024

The service and communication I received were fabulous. I was very please with everything. They made everything very convenient for me. More

by B.KBLACK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Roderman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 24, 2024 -

Ciocca Ford of Souderton responded

Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know what we can do for you in the future.

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