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Ciocca Ford of Souderton - Service Center
Souderton, PA
269 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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269 Reviews of Ciocca Ford of Souderton - Service Center
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August 07, 2024
It’s a bit disappointing that I can’t make a service appointment while physically standing at the dealership. I was told you have to make phone call or visit the website because there are “52 dealership appointment while physically standing at the dealership. I was told you have to make phone call or visit the website because there are “52 dealerships and they all use the centralized phone line”. Oil changes and state inspections are much more than the Toyota dealer down the street. Service people at the dealership can’t seem to easily quote service prices. Asking how much an oil change costs didn’t seem easily answered. As I recall, I was told it was $126 for an oil change or about $40 more than Toyota. Online, the only oil change appt option I see is $241 (yikes!). I greatly prefer the service experience at Toyota where you walk in and people are attentive, friendly, and can answer most questions effectively plus the prices are reasonable. Toyota gets an A- and Ford gets a C- so far. You need to be at least a B to get my ongoing service business. More
by TBANTHONY
Verified CustomerEmployees Worked With
August 07, 2024
Automotive repair shop has poor attention to detail , took several attempts to get our truck properly repaired . Unsatisfactory took several attempts to get our truck properly repaired . Unsatisfactory More
by LIZKRATZ
Employees Worked With
August 07, 2024
Ciocca Ford of Souderton seems to be doing a good job in taking good care of its customers and their cars. taking good care of its customers and their cars. More
by MARSHALLSAXOPHONE
August 06, 2024
We went in and told him the problem and he said they were going to take care of it for us. The car was fixed in a day going to take care of it for us. The car was fixed in a day More
by ROSENGARTEN01
Employees Worked With
August 03, 2024
Every time I need something everyone is so accommodating and friendly especially John Paul in Service Department! Thanks for that!! and friendly especially John Paul in Service Department! Thanks for that!! More
by suemartino1958
Employees Worked With
August 02, 2024
They are very accommodating. .They get you the appointment you want. Your car is done the time they tell you. They explain what needs to be done. No pressure .They get you the appointment you want. Your car is done the time they tell you. They explain what needs to be done. No pressure More
by FLUCKLINDA683
Employees Worked With
August 02, 2024
Fast, friendly, organized. I really appreciated the inspection video and the detailed invoice and check list I really appreciated the inspection video and the detailed invoice and check list More
by TALLIA
Employees Worked With
July 07, 2024
We’ve obtained services from this dealer for 15+ years. We’ve felt that they have treated us well during every visit, including this latest one. We like the inspection videos of our cars that they have s We’ve felt that they have treated us well during every visit, including this latest one. We like the inspection videos of our cars that they have sent us in the last couple of years. More
by Tom
