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Ciocca Ford of Souderton - Service Center

Souderton, PA

4.7
269 Reviews

269 Reviews of Ciocca Ford of Souderton - Service Center

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August 14, 2024

Service personnel are always very polite, helpful and knowledgeable. Quality work is completed in a timely manner. More

by WEREEDENGLISH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JP Stowman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 15, 2024 -

Ciocca Ford of Souderton responded

Hi Wereedenglish, thanks for the recommendation. Our team at Ciocca Ford of Souderton values your feedback and looks forward to seeing you again soon.

August 14, 2024

Stopped by to have coolant system looked at and topped off it was on low side. Was able to get it looked at and was told water pump was leaking was covered by warranty and replaced on a spot. also had bra More

by cfmoto2025
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Cancel
Aug 15, 2024 -

Ciocca Ford of Souderton responded

Cfmoto, our whole team appreciates your excellent review. We strive to give flawless customer service for every customer that walks in! Please reach out if we can help with anything more.

August 13, 2024

The service provided was completed as promised in a timely matter. Communication is a key factor as well while repair work is in process. All over very pleased with the service. More

by john.j.kozari
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JP Stowman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 14, 2024 -

Ciocca Ford of Souderton responded

Thank you for your kind review! We pride ourselves on providing excellent customer service and we're glad to hear that you had a positive experience with us. We appreciate your feedback and hope to serve you again soon.

August 13, 2024

It was a horrible place to do business with the last time I was here so I will not be returning for service in the future. More

by JOHN_KARG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
JP Stowman
1.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Roderman
3.0
This rating includes all reviews, with more weight given to recent reviews.
August 13, 2024

I have had excellent customer service from this dealership which keeps me coming back instead of looking elsewhere love them More

by VICHOFFMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JP Stowman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 14, 2024 -

Ciocca Ford of Souderton responded

Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know what we can do for you in the future.

August 12, 2024

Friendly , informative, concerned and helpful with getting to the bottom of both my car’s issues. More

by IDEAMOMMY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JP Stowman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Roderman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 14, 2024 -

Ciocca Ford of Souderton responded

Thank you so much for trusting us with the service of your vehicle. We know it’s not always a “fun” visit to the dealership, but we are so glad we are here for you!

August 09, 2024

Great customer service. Would definitely recommend to family or friends. And very helpful and pleasant More

by daarneell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JP Stowman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Roderman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 14, 2024 -

Ciocca Ford of Souderton responded

We appreciate you taking the time to write us a review, daarneell! Please let us know if we can do anything else to help!

August 09, 2024

Work done as specified. It took 6 days to order parts and make repairs. I was kept apprised of progress at several points. More

by WWS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JP Stowman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 14, 2024 -

Ciocca Ford of Souderton responded

Thanks for sharing your experience with us, WWS! If there is anything else we can do to help just let us know! Have a great day!

August 09, 2024

John Paul and everyone at Ciocca are always extremely friendly, helpful and professional. Their service department is top notch, and their technicians are quick and efficient. Been a loyal and happy cust More

by RW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JP Stowman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Roderman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brianna Holmes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 14, 2024 -

Ciocca Ford of Souderton responded

Hi RW, thank you for your continued loyalty to our dealership. It means a great deal to us that we have earned your business over all these years. We are committed to keeping you as a happy customer!

August 08, 2024

Over the last year, the service department has gotten alot better. The service now is impressive and timely. More

by RICKBONE52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JP Stowman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 08, 2024 -

Ciocca Ford of Souderton responded

Thank you for your kind review! We pride ourselves on providing excellent customer service and we're glad to hear that you had a positive experience with us. We appreciate your feedback and hope to serve you again soon.

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