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Ciocca Ford of Souderton - Service Center

Souderton, PA

4.6
261 Reviews

261 Reviews of Ciocca Ford of Souderton - Service Center

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November 20, 2024

No words to describe the service enjoy my wonderful visit they were very helpful and thank you More

by COBBS_KEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Roderman
4.0
This rating includes all reviews, with more weight given to recent reviews.
November 20, 2024

I had my transmission fluid changed and an oil change. I felt that I was overcharged for the oil change. More

by night12u2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler
November 15, 2024

This Ford dealer is close to my home and have dealt with them for many years. They are friendly, especially John Paul. I always feel safe taking my EV for Ford Service. This dealer has gone the extra mile f More

by CRF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Cotton
5.0
This rating includes all reviews, with more weight given to recent reviews.
JP Stowman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Roderman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brianna Holmes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 20, 2024 -

Ciocca Ford of Souderton responded

Thank you for taking the time to review our business and for your kind words regarding our service department. We are happy to hear that we have met your expectations and look forward to serving you again soon.

November 14, 2024

Great people and excellent service thanks Paul Definitely I’ll back again I would recommend using them More

by jose
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Roderman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 14, 2024 -

Ciocca Ford of Souderton responded

We're so glad to hear it! Thank you for the great review, Paul! We're always here to help if anything else comes up!

November 14, 2024

Prompt pickup. Friendly people on phone. Car was recalled. Repaired in a timely manner. Thank you. More

by Ritafquilter444
Service Time
Recommend Dealer
Yes
Employees Worked With
Paul Roderman
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 14, 2024 -

Ciocca Ford of Souderton responded

Hi Rita, thank you for sharing your positive experience with our Service department. We strive to meet our customers' needs and are delighted to have been able to assist you.

November 13, 2024

While I'm for service, my truck was left unlocked and outside. It was robbed of all my machines I use for my job. I will not going back again. More

by BCLKEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
JP Stowman
1.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Adams
1.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Roderman
1.0
This rating includes all reviews, with more weight given to recent reviews.
November 12, 2024

Personable service personnel. Responsive. Easy process. Would choose Ciocca Ford again when I need service. More

by BFARRELL77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Roderman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 14, 2024 -

Ciocca Ford of Souderton responded

Thank you for taking the time to leave a review of your experience with our service department. We strive to maintain the highest level of customer service and are glad to hear it was reflected in your visit.

November 02, 2024

All the folks at Ciocca Ford of Souderton were all pleasant and customer service was a priority with myself and all around me, while I was waiting. More

by KTSCHAAB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Roderman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 05, 2024 -

Ciocca Ford of Souderton responded

Thank you for your kind review! We pride ourselves on providing excellent customer service and we're glad to hear that you had a positive experience with us. We appreciate your feedback and hope to serve you again soon.

October 31, 2024

They are very slow in responding to customer service make promises they don't keep the only reason I use them is they are close to my home More

by JWENINO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
JP Stowman
4.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Roderman
3.0
This rating includes all reviews, with more weight given to recent reviews.
October 29, 2024

A lot of standing around. Over two hours to get an oil change. Big waste of time. More

by Ian34
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Paul Roderman
1.0
This rating includes all reviews, with more weight given to recent reviews.
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