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Ciocca Ford of Souderton

Souderton, PA

4.7
441 Reviews
THE CIOCCA PROMISE - 1 Year Free Oil & Filter Changes. Tire & Wheel Protection (12 Month/15k miles). Powertrain Warranty with AC Coverage (up to 100k Miles). Contact dealer for more details.
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3470 Bethlehem Pike

Souderton, PA

18964

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Showing 441 reviews

November 14, 2024

Great people and excellent service thanks Paul Definitely I’ll back again I would recommend using them More

by jose
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Roderman
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 13, 2024

While I'm for service, my truck was left unlocked and outside. It was robbed of all my machines I use for my job. I will not going back again. More

by BCLKEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
JP Stowman
1.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Adams
1.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Roderman
1.0
This rating includes all reviews, with more weight given to recent reviews.
November 12, 2024

Personable service personnel. Responsive. Easy process. Would choose Ciocca Ford again when I need service. More

by BFARRELL77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Roderman
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 04, 2024

I have purchased/leased many vehicles and dealt with many sales and managers. I have also never encountered such professional and courteous sales person and manager. This is going to be a part of my family f More

by WD_ATHERHOLT
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Bliem
Nov 05, 2024 -

Ciocca Ford of Souderton responded

Thank you so much for the great review, WD_Atherholt! We're glad to hear our team could provide you with a great experience. Let us know if we can help with anything else!

November 04, 2024

From sales to service, they have consistently shown extraordinary attentiveness to what I needed. There was absolutely no sales pressure and terrific, prompt aftermarket services as well as answering q More

by scottanton
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael (sales) Mike (sales manager), Tyler (service
Nov 05, 2024 -

Ciocca Ford of Souderton responded

We are so glad to hear this, Scott! From Sales to service, making sure our customers are happy is our top priority. Thank you so much for sharing.

November 02, 2024

All the folks at Ciocca Ford of Souderton were all pleasant and customer service was a priority with myself and all around me, while I was waiting. More

by KTSCHAAB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Roderman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 05, 2024 -

Ciocca Ford of Souderton responded

Thank you for your kind review! We pride ourselves on providing excellent customer service and we're glad to hear that you had a positive experience with us. We appreciate your feedback and hope to serve you again soon.

October 31, 2024

They are very slow in responding to customer service make promises they don't keep the only reason I use them is they are close to my home More

by JWENINO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
JP Stowman
4.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Roderman
3.0
This rating includes all reviews, with more weight given to recent reviews.
October 30, 2024

Great and smooth transaction. Very happy with the dealership and will buy all of my future vehicles there. More

by BHENN369
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kamila Zwolinski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Devin Kroll
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sales manager, Mike
Oct 31, 2024 -

Ciocca Ford of Souderton responded

Hi Bhenn, thanks for the recommendation. Our team at Ciocca Ford of Souderton values your feedback and looks forward to seeing you again soon.

October 29, 2024

A lot of standing around. Over two hours to get an oil change. Big waste of time. More

by Ian34
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Paul Roderman
1.0
This rating includes all reviews, with more weight given to recent reviews.
October 27, 2024

The service after the sale is not very good. Try to get help with a problem no one will help More

by RANDYCOOKSON9911
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Mike
1
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