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Ciocca Ford

Quakertown, PA

Overview
Employees
Reviews
Vehicles
4.6
1,510 Reviews
Located at 780 S West End Boulevard in Quakertown, PA, we are dedicated to making sure that our customers are satisfied. When you shop with us, you'll have access to a wide selection of new Ford models, as well as an extensive inventory of used cars, trucks, and SUVs. When you combine this shopping experience with our top-notch finance center, experienced service center, and well-stocked parts department, you'll start to understand why we are the choice of so many people for solutions to their automotive needs.
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780 S West End Blvd

Quakertown, PA

18951

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Showing 1,510 reviews

September 02, 2025

Everyone there is very friendly and courteous. I appreciate everything that everyone has done. Thank you More

by THOMASKOSIBA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie Good
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sarah Maley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Cotton
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 02, 2025 -

Ciocca Ford responded

Thank you so much for your kind words, Thomas! We're glad to hear that you had a positive experience with our team. Providing friendly and courteous service is what we strive for every day, and it means a lot to know it made a difference. We truly appreciate you and hope to see you again in the future. Thanks again!

September 02, 2025

They help fix the car but thy need to courtesy to get renters to customer if they needed a car but im glad everything came out good an fix,they did good work with the car I can’t complain so all.Ever exc More

by JOSERODRIGUEZ0324
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonah Weitzel
4.0
This rating includes all reviews, with more weight given to recent reviews.
Stephanie Good
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sarah Maley
4.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Katra
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Klement
4.0
This rating includes all reviews, with more weight given to recent reviews.
Zane Henninger
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Cotton
4.0
This rating includes all reviews, with more weight given to recent reviews.
Brianna Holmes
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 02, 2025 -

Ciocca Ford responded

Thank you for your feedback, Jose. We're glad to hear that you were happy with the repair work and that everything was resolved to your satisfaction. We do want to sincerely apologize for the inconvenience caused by the lack of a loaner vehicle — we understand how important that can be, and we’re actively working to improve that part of our service. We truly appreciate your patience and are grateful for your kind words despite the inconvenience. Thank you again for choosing us — we look forward to providing you with an even better experience next time!

August 31, 2025

Always polite and do not talk down to me. Even when I call a strut a rotator cuff(haha) More

by FATCAT265
Recommend Dealer
Yes
Employees Worked With
Stephanie Good
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stephanie Good
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Sep 02, 2025 -

Ciocca Ford responded

Hi there, Thanks for the great review — you gave us a good laugh with the "rotator cuff" comment! We're so glad to hear that you feel respected and comfortable with our team. No matter what you call it, we’re always here to help and happy to answer any questions without judgment. We appreciate your trust in us and look forward to seeing you again!

August 31, 2025

Problem with Transmission cable shifter. Contacted Ciocca. Said was a recall and covered. They also told me they completed another recall, front brake hoses. Awesome More

by FALENCKI41
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie Good
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt ?
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Sep 02, 2025 -

Ciocca Ford responded

Hi there, Thank you for sharing your experience! We're glad we could quickly address the transmission shifter cable issue and take care of the front brake hose recall as well. It's always our goal to make the process as smooth and stress-free as possible. We appreciate your trust in Ciocca and are here for you anytime you need us. Thanks again for the kind words — and we're happy to hear you had an awesome experience!

August 27, 2025

Easy to schedule, good communication from service mgr and got my car back in short time More

by karen.smith18951
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie Good
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 28, 2025 -

Ciocca Ford responded

Hi Karen, Thank you for the great feedback! We're glad to hear that scheduling was easy, communication was smooth, and your vehicle was ready quickly. Our service team works hard to make every visit as convenient as possible, and we appreciate you taking the time to share your experience. We look forward to seeing you again!

August 23, 2025

Fast friendly service. Stephanie is the Best. No issues! Needs better phone charging station and needs to return to Kurig coffee service. More

by John
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie Good
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 25, 2025 -

Ciocca Ford responded

Hi John, thank you so much for the kind words! We're thrilled to hear you had a great experience and that Stephanie made a positive impression — we agree, she's awesome! We appreciate your feedback about the phone charging station and the Keurig coffee service. Your suggestions are noted, and we’re always looking for ways to improve. Hope to see you again soon!

August 20, 2025

Was greeted immediately by service staff, took my information and sent my truck in to the shop, the work was complete within an hour More

by JIMFRANCE1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Didn’t deal with anyone shown
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Aug 21, 2025 -

Ciocca Ford responded

Thank you, Jim, for the great feedback! We're glad to hear you had a smooth and efficient visit, and that our service team took good care of you and your truck. We appreciate your business and look forward to seeing you next time!

August 18, 2025

Disappointed had to pay for gloves, towels. Should be included as the cost of doing business. Consumers should not have to pay for that. More

by JCOPE1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie Good
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 18, 2025 -

Ciocca Ford responded

Thank you for your feedback. We’re sorry to hear you were disappointed about the additional charges for gloves and towels. We understand your concerns, and we strive to be transparent about all costs involved in our services. Your input is important to us, and we’ll take it into consideration as we continue to review our policies to provide the best experience for our customers. If you have any further questions or would like to discuss this in more detail, please feel free to reach out.

August 18, 2025

The service contacts were all very accommodating and helpful. When a delay was recommended to the following morning, they communicated the reasoning in a timely major and were looking out for my best i More

by BENJAMIN.VAWTER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie Good
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Klement
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zane Henninger
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 18, 2025 -

Ciocca Ford responded

Hi Benjamin, Thank you for your kind feedback! We’re glad to hear our service team was accommodating and kept you well informed throughout the process. Clear communication and looking out for our customers’ best interests are very important to us. We appreciate your trust and hope to assist you again whenever you need us!

August 17, 2025

Great friendly service … very accommodating…. They do Quality work and fast service .:. Very organized service department… I highly recommend! Jim More

by CASSEL19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie Good
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Klement
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zane Henninger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 18, 2025 -

Ciocca Ford responded

Thank you so much for your kind words, Jim! We’re thrilled to hear you experienced friendly, accommodating, and fast service with quality work from our organized service team. Your recommendation means a lot to us, and we look forward to serving you again in the future!

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