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Ciocca Ford

Quakertown, PA

Overview
Employees
Reviews
Vehicles
4.6
1,510 Reviews
Located at 780 S West End Boulevard in Quakertown, PA, we are dedicated to making sure that our customers are satisfied. When you shop with us, you'll have access to a wide selection of new Ford models, as well as an extensive inventory of used cars, trucks, and SUVs. When you combine this shopping experience with our top-notch finance center, experienced service center, and well-stocked parts department, you'll start to understand why we are the choice of so many people for solutions to their automotive needs.
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780 S West End Blvd

Quakertown, PA

18951

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Showing 1,510 reviews

September 16, 2025

I don’t want to take this survey. I did not have a good experience. More

by WHITMOREBRANDY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sarah Maley
1.0
This rating includes all reviews, with more weight given to recent reviews.
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September 14, 2025

Everyone is polite and courteous. Have no problems after having my truck serviced. Will recommend Ciocca Ford to friends and family More

by HPSCARES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie Good
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Klement
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zane Henninger
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 15, 2025 -

Ciocca Ford responded

Thank you for the kind words! We're so glad to hear that your service experience went smoothly and that our team treated you with courtesy and professionalism. Your recommendation means a lot to us — it’s the highest compliment we can receive. We appreciate your trust in Ciocca Ford and look forward to serving you again in the future!

September 12, 2025

Stephanie was very professional and knowledgeable. I brought my 2020 Ranger in because of a noise underneath my cab. When your mechanic test drove my truck it didn’t make any noise. Naturally! The n More

by Roger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonah Weitzel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stephanie Good
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sarah Maley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Katra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Klement
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zane Henninger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Cotton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brianna Holmes
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 12, 2025 -

Ciocca Ford responded

Hi Roger, Thank you for taking the time to leave such a thoughtful and detailed review. We're glad to hear that Stephanie provided professional and knowledgeable service—she’ll be happy to hear your feedback! We understand how frustrating intermittent issues can be, especially when they don’t present during a test drive. We appreciate you sharing your own experience and insight—your background with diagnosing bearing noise is incredibly valuable, and your suggestion regarding a standardized isolation procedure is a great one. We'll be sure to document your observations about the driveshaft bearing and share them with our service team. If the issue persists or worsens, please don’t hesitate to reach out—we’re committed to helping you get to the bottom of it. Thanks again for choosing Ciocca. We appreciate your trust and your thoughtful input!

September 12, 2025

My service advisor was very accommodating and nice . My truck was in and out quickly and I was back on the road again ! More

by JON.DILGER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie Good
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Katra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Klement
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zane Henninger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 15, 2025 -

Ciocca Ford responded

Hi Jon, Thank you for the great feedback! We're glad to hear your service visit went smoothly and that your advisor took good care of you. Quick, efficient service is what we strive for, and it's awesome to know you were back on the road in no time. We appreciate you choosing Ciocca Ford of Quakertown and look forward to seeing you again!

September 11, 2025

They were quick efficient and had my truck back in one day. Appreciate all they did. More

by CLH0329
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie Good
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 12, 2025 -

Ciocca Ford responded

Thank you for the great review! We're glad to hear our team was able to get your truck back to you quickly and efficiently. We appreciate your kind words and are always here to help whenever you need us.

September 08, 2025

Prices are crazy inflated. Almost 2x the cost of any other service center. If charging $99.95 for labor plus parts and it takes an hour to change oil and rotate tires, why char More

by myers.robert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chris Batori
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 09, 2025 -

Ciocca Ford responded

Hi Robert, thank you for your feedback. We’re sorry to hear you felt our pricing was higher than expected. We strive to provide top-quality service with skilled technicians and genuine parts, which can sometimes reflect in the cost. That said, we appreciate your perspective and will take your comments into consideration as we continually review our pricing to stay competitive. If you’d like to discuss your visit further or have any questions, please feel free to reach out to us directly at (215) 536-8600.

September 07, 2025

Knowledgeable, friendly, quick process, gave options, explained effectively, fair trade in value, clean showroom and more More

by ERICSURO
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kristopher Gerald
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom
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Sep 09, 2025 -

Ciocca Ford responded

Hi Eric, thank you for the excellent review! We're glad to hear that you had a smooth and informative experience with our team. It’s great to know you felt supported with clear options, a fair trade-in, and a comfortable environment. We appreciate your trust and look forward to seeing you again!

September 07, 2025

Stephanie’s communications were great. However, we really feel ripped off for the pricing. We could’ve saved a lot elsewhere. We wanted to trust our car with the best but won’t be back More

by KRISTINKUSIAK21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Stephanie Good
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 09, 2025 -

Ciocca Ford responded

Hi Kristin, thank you for sharing your feedback. We’re glad to hear Stephanie provided great communication—that’s something we truly value. We’re sorry to hear you felt the pricing wasn’t competitive and that it affected your trust in us. We always aim to provide exceptional service and value, and we appreciate your honesty. If you’d be open to discussing this further, please feel free to reach out to us at (215) 536-8600. We’d love the opportunity to better understand your concerns and see how we can improve.

September 05, 2025

It was a great experience Everyone was awesome from our salesman to the finance guy Kept us well informed about the process of our truck Would tell anyone who asked to go to your store More

by marghollander
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cory mc nulty
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Sep 09, 2025 -

Ciocca Ford responded

Hi Marg, thank you so much for the fantastic feedback! We’re delighted to hear that our entire team—from sales to finance—made your truck-buying experience smooth and enjoyable. Keeping you informed every step of the way is very important to us. We truly appreciate your recommendation and look forward to helping you or anyone you send our way in the future!

September 04, 2025

I had a fantastic experience at this dealership, I truly appreciate the transparency and honesty throughout the process, I highly recommend this dealership, Thank you again for the excellent service! More

by oskamo01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt
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Sep 04, 2025 -

Ciocca Ford responded

Thank you so much for the kind words! We're thrilled to hear you had a fantastic experience with us. Transparency and honesty are values we take seriously, and it’s great to know that came through during your visit. We truly appreciate your recommendation and look forward to serving you again in the future.

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