Ciocca Ford Lincoln of Lawrenceville - Service Center

Very friendly and effective communication; good services including comfortable free ride. I set an appointment and later changed it. The staff was very flexible and friendly to help me change the date. including comfortable free ride. I set an appointment and later changed it. The staff was very flexible and friendly to help me change the date. More

Very glad you have car delivery. Techs are very communicative. So far my vehicle hasn't needed much repair. Techs are very communicative. So far my vehicle hasn't needed much repair. More

Excellent Very good and very helpful giving me advice on what should be done to my car what should be done to my car More

I went to get routine maintenance. Afterwards, my car then stalled in the parking lot. They found the issue with a sensor and replaced the part with no extra charge. Afterwards, my car then stalled in the parking lot. They found the issue with a sensor and replaced the part with no extra charge. More

They were very professional. They were also on time and efficient with everything. I would recommend them to anyone They were also on time and efficient with everything. I would recommend them to anyone More

First time here. . was great.. First time at this dealership. Was very satisfied with the level of service. . was great.. First time at this dealership. Was very satisfied with the level of service. More

Great experience and first time experience of have mobile workshop at home to install some parts workshop at home to install some parts More

Professional and competent We had a good experience buying out car Nice people to work with buying out car Nice people to work with More

Good and very responsive They looked at the car twice got manager involved left pleased manager involved left pleased More

In addition to basic service and a recall, I specifically asked the service department to check a potential issue I had researched regarding the F-150s rolling off the line extremely low on rear differential asked the service department to check a potential issue I had researched regarding the F-150s rolling off the line extremely low on rear differential fluid. I was impressed that Ciocca Ford Lawrenceville not only took the time to address the issue, they actually sent me a video of the tech performing a walk around on my vehicle and confirming that the fluid was, in fact, a half quart low. I had read stories from other F-150 owners stating they had requested their respective dealerships to check this issue. Many customers indicated that their dealership never actually checked the level but reported back to the customer that the level was fine or added fluid to the rear but charged the customer for the labor and/or fluid used. Turns out I didn’t have to worry about Ciocca as they performed the service and used common sense to understand the customer should not have to pay for something (even something so minimal as rear diff fluid) when this was clearly a manufacturer error. Well done! I found their pricing to be relatively reasonable (for a dealership) and will be using them as my regular service dealership even though I have several other Ford dealerships closer to my home. More