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Ciocca Chrysler Dodge Jeep Ram of Hanover
Hanover, PA
230 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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230 Reviews of Ciocca Chrysler Dodge Jeep Ram of Hanover
January 16, 2023
Honest ! ! What more can we say about Jessica Moose. Jessica was fantastic to work with !! It was so great to have a someone that truly understood what my fa ! What more can we say about Jessica Moose. Jessica was fantastic to work with !! It was so great to have a someone that truly understood what my family and I were looking for. The experience was so much fun. All questions we had about the vehicles and warranty were answered, which made us feel at home. More
by rshown52
Employees Worked With
Adam Jacobs
January 15, 2023
Honest, fast, completed everything I needed done. Seems to have lots of help at the desk. Work done in a orderly amount of time. Seems to have lots of help at the desk. Work done in a orderly amount of time. More
by Cadagw761
Employees Worked With
Mechanic that did my car. Great job, Michael Wantz
March 06, 2020
A customer for life! A great experience all around. Fast & painless. John did such a great job getting me into the Jeep I wanted! I wont go anywhere else! A great experience all around. Fast & painless. John did such a great job getting me into the Jeep I wanted! I wont go anywhere else! More
by JCar
Employees Worked With
John Weiss
August 16, 2018
waited longer than what i was told I was there to get my 300 Chrysler fixed because of a recall. the service was pretty fast. my car sat outside for a half of a hour, before it was taki I was there to get my 300 Chrysler fixed because of a recall. the service was pretty fast. my car sat outside for a half of a hour, before it was taking into the shop.total time was a hour and a half. while I was waiting for my vehicle I walked into apple show room. only vehicle they had to look at was a green jeep. I would have liked to see a 2018 Chrysler 300 . didn't see any. hard to sell a 300 Chrysler without see it first.this is why I had to go to another Chrysler dealer to buy this vehicle. I don't like to buy without seeing what im buying More
by mickey
Employees Worked With
Jason Berry
May 25, 2018
JEEP TRANSMISSION REPAIR I would like to thank Tyler (Service Manager), Christine (Service Advisor) and the technicians for their support during the time I was awaiting a part I would like to thank Tyler (Service Manager), Christine (Service Advisor) and the technicians for their support during the time I was awaiting a part for my transmission. They went above and beyond within their power to assist and reassure me during the process. Their empathy and communication was greatly appreciated. My Jeep is running great. I would recommend their service department. Thanks again! More
by Edwin
Employees Worked With
Tyler, Christine
May 04, 2018
Multi-point checks cannot be trusted BEWARE of your multi-point inspection results! Their technicians are dishonest about inspecting your vehicle when you take it in for service. ----- BEWARE of your multi-point inspection results! Their technicians are dishonest about inspecting your vehicle when you take it in for service. ----- Below is an email that I sent to Christine who is supposedly the Service Manager at this location. I NEVER received a response. Sent to: cgalysh@appleauto1.com 4/1/18 at 9:31AM. I also filed a Better Business Bureau complaint on 4/8 that this company has refused to respond to. Complaint ID 12789667 filed with BBB, 1411 K St. NW, 10th Floor, Washington, DC 20005-3404. This should tell you all that you need to know about the RAM location in Hanover... ----- Christine, I recently brought my Ram 1500 Laramie in for a recall on 3/28 at 7:27A EDT; it was for a simple ECU flash. I was ecstatic to see all the green on my inspection checklist afterward. With exception to the LR tires being at 5/32, all of the other items were within tolerance if one is to believe that the technician actually inspected them. I must say that as this was my first Ram service appointment at your dealership, I am disappointed and reviewing other options for future service because of it. I feel that the technician did not perform this inspection honestly. How do I know that? Well the Under Hood section of the checklist has a checkbox for 'Fluids: Oil/Coolant/Power Steering/Brake/Washer'. Less than 48 hours after I left your dealership, the XXXXXXX washer fluid light popped on. If this checklist is to be believed, the technician signed off on the washer fluid level... To be sure I don't have some kind of washer fluid leak, I filled it to the brim and waited a few days to see if the level changed drastically. It did not. Deductive reasoning concludes that the only reason for this was a dishonest multi-point inspection. Since the technician obviously did not look at the washer fluid, I doubt he performed some of the other checks besides the tires. When I gave the gentleman my keys, I headed to Perkins for breakfast. It was not busy and my meal was brought out 8 minutes after I sat down. I know this because I thought it was extremely fast and I checked my watch. I estimate that I was at Perkins for 22-25 minutes in total because I don't linger when eating by myself. When I came back, my truck was moved and parked in a handicap spot. The gentleman at the service counter said that it was finished already and we went over the paperwork. More
by Christian Weaver
Employees Worked With
Christine Galysh
