Ciocca Chrysler Dodge Jeep Ram of Hanover

Jessica was great to work with. Mike, the manager was excellent. They gave us a nice deal. Mike, the manager was excellent. They gave us a nice deal. More

JEEP TRANSMISSION REPAIR I would like to thank Tyler (Service Manager), Christine (Service Advisor) and the technicians for their support during the time I was awaiting a part I would like to thank Tyler (Service Manager), Christine (Service Advisor) and the technicians for their support during the time I was awaiting a part for my transmission. They went above and beyond within their power to assist and reassure me during the process. Their empathy and communication was greatly appreciated. My Jeep is running great. I would recommend their service department. Thanks again! More

Multi-point checks cannot be trusted BEWARE of your multi-point inspection results! Their technicians are dishonest about inspecting your vehicle when you take it in for service. ----- BEWARE of your multi-point inspection results! Their technicians are dishonest about inspecting your vehicle when you take it in for service. ----- Below is an email that I sent to Christine who is supposedly the Service Manager at this location. I NEVER received a response. Sent to: cgalysh@appleauto1.com 4/1/18 at 9:31AM. I also filed a Better Business Bureau complaint on 4/8 that this company has refused to respond to. Complaint ID 12789667 filed with BBB, 1411 K St. NW, 10th Floor, Washington, DC 20005-3404. This should tell you all that you need to know about the RAM location in Hanover... ----- Christine, I recently brought my Ram 1500 Laramie in for a recall on 3/28 at 7:27A EDT; it was for a simple ECU flash. I was ecstatic to see all the green on my inspection checklist afterward. With exception to the LR tires being at 5/32, all of the other items were within tolerance if one is to believe that the technician actually inspected them. I must say that as this was my first Ram service appointment at your dealership, I am disappointed and reviewing other options for future service because of it. I feel that the technician did not perform this inspection honestly. How do I know that? Well the Under Hood section of the checklist has a checkbox for 'Fluids: Oil/Coolant/Power Steering/Brake/Washer'. Less than 48 hours after I left your dealership, the XXXXXXX washer fluid light popped on. If this checklist is to be believed, the technician signed off on the washer fluid level... To be sure I don't have some kind of washer fluid leak, I filled it to the brim and waited a few days to see if the level changed drastically. It did not. Deductive reasoning concludes that the only reason for this was a dishonest multi-point inspection. Since the technician obviously did not look at the washer fluid, I doubt he performed some of the other checks besides the tires. When I gave the gentleman my keys, I headed to Perkins for breakfast. It was not busy and my meal was brought out 8 minutes after I sat down. I know this because I thought it was extremely fast and I checked my watch. I estimate that I was at Perkins for 22-25 minutes in total because I don't linger when eating by myself. When I came back, my truck was moved and parked in a handicap spot. The gentleman at the service counter said that it was finished already and we went over the paperwork. More

Awesome Jason Berry helped my wife and I. What an awesome experience and Jason was very helpful during the process, really made it comfortable . This was our Jason Berry helped my wife and I. What an awesome experience and Jason was very helpful during the process, really made it comfortable . This was our first time purchasing a Certified Preowned vehicle along with our first time at this dealership, can’t wait to buy our next vehicle from this same group. Thank you again Jason! Thank you Apple! More