Ciocca Chevrolet - Service Center

Horrible customer service and follow up Came in for warranty work and 2 other issues. oil press fluctuates and keeps giving message to shut off eng, very annoying. Trouble shot to bad sendin Came in for warranty work and 2 other issues. oil press fluctuates and keeps giving message to shut off eng, very annoying. Trouble shot to bad sending unit, would require 3 days to get part. Other issue they could not find anything wrong yet once i drove off it was still an issue. After that i told them i would like the part they ordered sent to a closer dealership for repair. They said no problem would call them and explain the issue and send part to them. Never called, a week later they are like sorry once you said going to another dealer it is their issue they'll have to re diagnose themselves and order themselves. No longer our issue...Once they had made that decsion dont you think you should have let the customer know you were not going to do what you had promised you'd do and not let customer go a week thinking it was in work? Another week gone, now need to bring in 2 more times, 1 to "re diagnose" and another to come back after part comes in. More

Highly recommend! Everyone at the dealership is extremely helpful, courteous and knowledgeable. They go above and beyond to make sure that your car is repaired properl Everyone at the dealership is extremely helpful, courteous and knowledgeable. They go above and beyond to make sure that your car is repaired properly and in a timely manner. Will definitely recommend them to my friends and family. Thank you. More

Extremely displeased with the lack of service received here today. The condescending nature of mark regarding the concern I have for my safety and the safety of my children is astounding. While driving 60 here today. The condescending nature of mark regarding the concern I have for my safety and the safety of my children is astounding. While driving 60mph on interstate 80 this morning my 09 chevy traverse shut down while driving. The suggestion that because no codes showed up and there is nothing they could do is absurd. "GM Doesn't pay us to just take things apart when there are no codes" was an unacceptable response. Ordinarily I do not have issue with FCC there have been many issues with the engine in this vehicle, they are documented issues. A year ago almost to the day FCC had my vehicle for a period of 8 weeks due to an ECM issue. The fact that this wasn't even entertained as a possible cause for problem today is unacceptable. Your customer service has failed today, asking me not to return... Not at all acceptable. I have filed a complaint with General Motors, they have escalated the issue and Faulkner will be repairing this problem. I highly doubt that mark has been in my position as he stated he's put his wife and children in a vehicle with this particular issue and "dealt with it" fortunately concern was shown at General Motors, a sales manager is just that- a sales manager. This man should NOT be dealing with service issues. Admittedly, I was upset but his eye rolling and excuses add fuel to an already upsetting situation. Huge thumbs down. More