Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Ciocca Chevrolet of West Chester
West Chester, PA
604 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
604 Reviews of Ciocca Chevrolet of West Chester
Verified Customer
January 03, 2024
I bought a 2010 gt500 from them that had shot brakes and tires. I was very aware of the bad brakes and 10 year old tires, but staff tried to tell me that the service department would have replaced them if t tires. I was very aware of the bad brakes and 10 year old tires, but staff tried to tell me that the service department would have replaced them if they weren’t safe. In the moment this made me question my better judgment. No 10 year old tire is safe. They also passed it through inspection with these same tires and brakes. Besides these known issues which factored into the purchase, I was not aware of the terribly slipping clutch. Roughly 2 days after buying the car, I came to find out the clutch could not handle anything more than half throttle. This is a very expensive fix and reached out to the dealership prior to this review with no response. I understood that it is up to me, or any buyer to find these issues, but I do not see how I could have found out it had a slipping clutch when the car is on terrible tires, it’s freezing cold out, and the car makes 540hp. To figure this problem out would require anyone being reckless with a dealership owned vehicle. I wish the dealership would have disclosed this information or at least contacted me back regarding these issues. I am reasonable and am not expecting them to take the car back, but it would appreciate some help fixing it. Especially after spending that much money and having a rather good experience with their staff. More
by JOVANDRABICK
Employees Worked With
Corey Lestansky, Cole Little
December 07, 2023
The service advisor made sure to check with the Volt tech to confirm the recommended and required maintenance services at the 5-year mark for Volts. They reviewed the services with me and then gave me a quot to confirm the recommended and required maintenance services at the 5-year mark for Volts. They reviewed the services with me and then gave me a quote and an estimated time range. Everything went well, with the actual time being on the lower end. I hope not to have any Chevrolet or Volt-specific issues for the next 5 years, but if I do, I will be bringing my Volt back to them! More
by JCBC
Employees Worked With
Jason Garrison
December 05, 2023
Great service, friendly staff. Very up to date equipment, kept me informed about my service throughout the whole process Very up to date equipment, kept me informed about my service throughout the whole process More
by p_tripp
Employees Worked With
George Van Vogt, Rick Hart, Tiffani Wynn
December 04, 2023
Extremely nice people! My service was serious — internal failure (pistons). Appreciated the rental, but disappointed I had to return due to another problem My service was serious — internal failure (pistons). Appreciated the rental, but disappointed I had to return due to another problem More
by ZIMMERMAN1025
Employees Worked With
George Van Vogt, Rick Hart, Tiffani Wynn
December 04, 2023
Traditional sales approach with hierarchical involvement and limitations to transparency. Could have been much simpler and efficient. and limitations to transparency. Could have been much simpler and efficient. More
by Dluckner
Employees Worked With
Brian Swartwood, Zach Kring, Hugh Gillespie, Chris D'Amico, Kaitlin Brinker
