Ciocca Chevrolet of Princeton - Service Center

Had a leak in tire, due for oil change and needed a new key I purchased my 2017 Chevy Trax in April 2018 as a floor model and my salesperson was Dylan Ciocca. Found Dylan to be absolutely wonderful... he was i I purchased my 2017 Chevy Trax in April 2018 as a floor model and my salesperson was Dylan Ciocca. Found Dylan to be absolutely wonderful... he was informative and I felt no pressure to buy the car at all. I knew I got a great deal on the car and from beginning to end I was very happy with Ciocca dealership. This past Saturday I went back for my 1st service...a scheduled oil change. But I also had a slow leak in my tire and my husband lost his car (the spare). With the Ciocca Promise, I was able to get a new tire, oil change, replacement key and wash/vacuum for my birthday --and left paying $0 (zero dollars). The gentleman who "checked me in", Graham explained everything to me and said I'd be there for 2 hours --and he was right ---I was out of there in 2 hours. I did see my salesperson, Dylan, who came right over to me and asked how the car was working out and wanted to make sure I was happy with the car and if there was anything I needed to contact him..and he meant it. And I also have to give a shout out too was Agnes who was at the desk working. She was one of the happiest people I have seen in a long time talking to her fellow employees, customers and people calling on the phone. But I have to say, every person I came in contact with at Ciocca was kind, friendly and very approachable...that means alot. More

Pretty good Satisfied with the service. Service rep very friendly. Don't remember if we asked for a tire rotation. One wasn't done. Felt one should have been done Satisfied with the service. Service rep very friendly. Don't remember if we asked for a tire rotation. One wasn't done. Felt one should have been done. We weren't charged. More

annual maintenance. Staff was very polite and efficient. Wait time was minimal and all services performed was explained throughly. Would recommend this dealership to all Staff was very polite and efficient. Wait time was minimal and all services performed was explained throughly. Would recommend this dealership to all my friends and family. More

OK Service Extremely Overpriced Service representative was very courteous and welcoming. Work was done promptly and as of now looks okay (I have driven only two miles since work was Service representative was very courteous and welcoming. Work was done promptly and as of now looks okay (I have driven only two miles since work was done). I found the per/hour charge extremely high. Will not return for service maintenance or problems. I will explore other venues where service can be performed for a lot less money. More

Back up grids not showing on screen They ran an update and said that should fix it. For one day the problem was fixed. Grid lines showed up every time I put the car in reverse now it's They ran an update and said that should fix it. For one day the problem was fixed. Grid lines showed up every time I put the car in reverse now it's back to being speratic. Car is still under warranty so price of repair was not an issue. Something I just have to live with I guess because they can't fix it. More

Andrew Hannula was very knowledgeable & friendly. Great dealership & service center. The employees are friendly & kind. Very neat & clean waiting room & bathroom. I would recommend Ciocca to anyone lo Great dealership & service center. The employees are friendly & kind. Very neat & clean waiting room & bathroom. I would recommend Ciocca to anyone looking to buy or lease a vehicle. More

Polite, helpful, and accommodating My car stalled out in traffic on route 1 on the way to work. I had the car towed to this facility. I called ahead and the woman on the phone told me t My car stalled out in traffic on route 1 on the way to work. I had the car towed to this facility. I called ahead and the woman on the phone told me they were extremely busy and probably wouldn’t be able to do anything until the next day. She assigned my issue to Graham. Graham called me within the next hour and was extremely accommodating and helpful. He even tried to work out a ride for me to get back to work. Not only were they able to diagnose and fix the issue by the end of the day but Graham informed me it was covered under warranty and there was no charge. Doesn’t get any better than that. Great experience that started as a crappy situation. More

Great people The service people at Ciocca are outstanding. Very helpful and knowledgeable. Andrew and Graham went the extra mile the ensure my tire warranty claim The service people at Ciocca are outstanding. Very helpful and knowledgeable. Andrew and Graham went the extra mile the ensure my tire warranty claim went through. The prior owners Failed me. I’m glad I gave Ciocca a chance. They really are different from every other NEW JERSEY dealership I’ve been in More

great service and the dealership treats you like family my rating is based on the employee's that care and show concern on the repairs that are needed on my vehicles. they let you know if anything else is my rating is based on the employee's that care and show concern on the repairs that are needed on my vehicles. they let you know if anything else is wrong and if they should be repaired now or at the next service reminder. More

Very well pleased with service Everyone was very was very helpful and pleasant. Graham called me back to reassure me that he's filling out the forms for my extenstant warranty and t Everyone was very was very helpful and pleasant. Graham called me back to reassure me that he's filling out the forms for my extenstant warranty and told me which parts were covered by Chevrolet called when my car was finished and let me know when i could pick up. More