Ciocca Chevrolet of Princeton - Service Center

Communication My truck needed repairs requiring three separate visits. I was constantly updated by Kate as things progressed. When needed, she involved her manage My truck needed repairs requiring three separate visits. I was constantly updated by Kate as things progressed. When needed, she involved her manager to get things accomplished. She went the extra distance to get the repairs successfully completed. More

Battery Replacement My battery died and they were very good about making an appointment for me right then and there. When I called up to see if they had my battery, the r My battery died and they were very good about making an appointment for me right then and there. When I called up to see if they had my battery, the receptionist said the total cost would be $199. She repeated my vehicle make and model to me knowing I needed a specific battery (2014 Chevy Spark). When I was getting checked out, the person in charge of payments said I owed $292. I asked him to go over the payment for me and what I was charged for. $179 for the part and $90 for labor plus tax. I asked to speak to a manager but the manager “was not in”. Instead I spoke with the person who checks your car in when you’re getting service done. He told me that the receptionist did not know which car I had and that what she told me had nothing to do with the make or model of my car. I repeated that yes she did know, she repeated my make and model to me to confirm and he said no. I always felt like my concerns were always taken care of my Princeton Chevy in the past, but with this experience, I felt like I was lied to and I don’t think I’ll be coming back for service. More

Chevy traverse issue Josh was patient, articulate and was able to keep us updated during the time the car was at the dealership- excellent experience. Will consider buying Josh was patient, articulate and was able to keep us updated during the time the car was at the dealership- excellent experience. Will consider buying our next car at the dealership More

Flat tire fixing It was real fast service I got flat tire during the weekend and Monday morning they replaced with brand New tire within an hour! Very fast and good It was real fast service I got flat tire during the weekend and Monday morning they replaced with brand New tire within an hour! Very fast and good service! Thank you. More

Great service Icey looks great and runs quiet Your found a problem we were not aware of Glad we purchased Icey from you in 2013 and we pass many dealer on our wa Icey looks great and runs quiet Your found a problem we were not aware of Glad we purchased Icey from you in 2013 and we pass many dealer on our way to you Service is the chief reason for our choice More

Incredible service All the service writers were very hands on and helpful felt like a family environment and welcoming over all amazing experience will recomend to frien All the service writers were very hands on and helpful felt like a family environment and welcoming over all amazing experience will recomend to friends and family More

Easy and friendly service Just drove in for my service time. Shane took care of me and my car with a minimum of fuss. 90 minutes later and I was done. Just drove in for my service time. Shane took care of me and my car with a minimum of fuss. 90 minutes later and I was done. More

Oil change The service was great for the oil change. I had a vibration in the front when I go 80 mp. They said I must have hit a pothole so it cost me $227 for 4 The service was great for the oil change. I had a vibration in the front when I go 80 mp. They said I must have hit a pothole so it cost me $227 for 4 Tire balance and a front end alignment. It’s a lease and only 8 months, 8,500 mile. What gives? More

Helpful and not pushy. My past experience with dealership service centers were not good because of the pressure sales to get services. Shane did not push and therefore I wou My past experience with dealership service centers were not good because of the pressure sales to get services. Shane did not push and therefore I would be more likely to return there for the work that I determine is necessary now. More

Oil Change Every time that I bring my vehicle to them, they are always friendly, courteous and honest about what needs to be done to my car. Every time that I bring my vehicle to them, they are always friendly, courteous and honest about what needs to be done to my car. More