Ciocca Chevrolet of Princeton - Service Center

Friendly Easy to work with communication was good and service was good Thank you for your help service was good Thank you for your help More

Very knowledgeable Caring Takes time to talk and help understand everything Great communication by every employee understand everything Great communication by every employee More

I am really happy with the service I received. Once I noticed something was wrong with my car I called them and they were able to get me in very quickly. They did a great job fixing my car and eve Once I noticed something was wrong with my car I called them and they were able to get me in very quickly. They did a great job fixing my car and every time I called I was updated on what was happening with my car. Everyone I spoke with over the phone was very very kind. Josh Miller especially was very knowledgeable and very kind and suggested I make a claim with my insurance and I'm so happy I did! Amazing customer service and amazing work done on my car! More

Steve was very helpful in returning calls and listening to concerns. Josh was very receptive initially but then never communicated via text with progress of vehicle. to concerns. Josh was very receptive initially but then never communicated via text with progress of vehicle. More

Great communication, timely repair Ciocca Chevrolet has been wonderful in the nearly two years I've been servicing there. Communication is always great and I know when to expect my trucks back. been wonderful in the nearly two years I've been servicing there. Communication is always great and I know when to expect my trucks back. More

?? Very attentive to my needs ?? Clearly explains the service given to my car • I really appreciate the shuttle service service given to my car • I really appreciate the shuttle service More

Unbelievable, that's what people say when I tell them my experience with Ciocca Chevrolet of Princeton. It's hard to imagine bringing your vehicle to a dealership in June, and by September they still haven' experience with Ciocca Chevrolet of Princeton. It's hard to imagine bringing your vehicle to a dealership in June, and by September they still haven't worked on it, nor had they contacted you regarding the progress. My advice to anyone thinking about bringing their vehicle to Ciocca for service, DON’T. I had a family member working at Ciocca along with several people I know, and can honestly say I'm embarrassed saying that I know they work at Ciocca. If Gregg Ciocca ends up reading this, be forewarned, the people at Ciocca Chevrolet of Princeton are running your business into the ground. I've called dozens of times to check on the status of my vehicle, to never have one employee pick-up the phone. the only way they would respond to me is if I physically went to the dealership. Pathetic. My last 3 vehicles were purchased at a Ciocca dealership, and they will be the last. More

I brought my 2018 Malibu in for service after calling GM about losing power steering while driving. They said to bring it in for service so I brought it to Ciocca where I purchased the car brand new I was o about losing power steering while driving. They said to bring it in for service so I brought it to Ciocca where I purchased the car brand new I was overdue for an oil change so I asked them to also do and oil change. I got service advisor Josh Miller, He sent me a video and maybe the issue was the key fod that needed a battery. Well that couldn't be because that wasn't the one I use everyday it was an extra one I had in my bedroom well bring the other ones in and will check their battery. batteries in the other key fods were fine. problem not resolved when I'm driving home I check my oil gage and it is at 75percent dont really know it he changed the oil or not, paid for it. then yesterday I opened my hood and saw that the window wash was never filled either. I guess they think because i'm an older women I'm stupid. I called the service manager twice and never got a call back. I think your Josh Miller is a scammer not a mechanic. Don't know what my options are More

Brought my SUV in for a transmisson Problem. The service writer said that it was abused and the warranty won't cover it and charged me for the Diagnosis. This was a GM SERTA unit 3 yr 100,000 mi The service writer said that it was abused and the warranty won't cover it and charged me for the Diagnosis. This was a GM SERTA unit 3 yr 100,000 mileage warranty They lied about it and tried to pull a fast one by making by trying to get us to buy a new trans. Took it to another dealer who diagnosed it and replaced the transmission without question. it had 36000. miles still left on the warranty. will never go back there again they are dishonest and do not honor GM polices and procedures. Don't go there unless its just and oil change. Knowing them they'll leave the filter lose, and blow your engine, then blame it on the customer More