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Chuck Nicholson GMC Mazda
Dover, OH
1,270 Reviews
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December 22, 2022
If I could have given negative stars I would have. Went in for oil change and tire rotation on Dec 16. They came out and showed me my 2 air filters that needed replaced. I inquired about price and oka Went in for oil change and tire rotation on Dec 16. They came out and showed me my 2 air filters that needed replaced. I inquired about price and okayed the 2 air filters to be replaced. Paid my bill which came to $204.00. Got in my vehicle and massively strong odor of something but thought perhaps technician had oil or gas on their shoes. Drove the car and started getting light headed and nauseated. Got home and got out to find something smoke like coming out from under the hood. Called Chuck Nicholson Mazda and they asked if I would bring it back, which I did. The front desk person came out and told me the technician had not secured the oil cap and it was sitting sideways and oil pumping out onto my engine making it smell and look like it was over heating. I got a, “sorry about that” as they apparently hosed off the engine, tightened the cap, and stuck air fresheners in my car and that was all. Took it home and next day big xxx oil puddle on my garage floor. My husband put down a piece of cardboard in case it continued to leak. Sure enough, next day - yep. Coming home last night I could still smell something like it was overheating. My husband took it to another shop today to get checked out and was reported the oil plug was only “finger tightened” and could have come off at any time and take a guess what that would have done to my Mazda? They were not even sure synthetic oil had been used so another oil change again today of almost $75. So, I do not know what dumb xxxxxxx(s) (and I’m being extremely nice when I say that because I could use harsher words at this point) Chuck Nicholson has working for them but you can best your xxx I will NEVER step foot back in there, nor will I ever buy another vehicle from them! I do love my Mazda and I take great care of it but I will NOT tolerate that kind of “service!” Word of mouth is powerful and I intend to use it! They may be local to Dover, OH, but they need a complete overhaul in their service department! Get your xxxx together, people! Not ok by any means! More
by heidimazgay
Verified CustomerEmployees Worked With
Jim Toland, Cody Toland
December 16, 2022
We’ve dealt with this dealership for several years now…. with Joe Penrod. When we need a new car it is like dealing with family….from start to finish. We have never been unhappy. Thank you!’ with Joe Penrod. When we need a new car it is like dealing with family….from start to finish. We have never been unhappy. Thank you!’ More
by KLSHUTT
Employees Worked With
Doug Moore, Doug Alsept, Joe Penrod
December 13, 2022
Everyone was very nice and helpful. They are on top of it when selling a vehicle and having everything ready for you when you go to pick it up and signing the paperwork. The explorer They are on top of it when selling a vehicle and having everything ready for you when you go to pick it up and signing the paperwork. The explorer is a nice vehicle and we are happy with the service we received. More
by Jjar03
Employees Worked With
Doug Alsept, Mike Hastings
