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Chuck Nicholson GMC Mazda

Dover, OH

Overview
Reviews
4.8
1,270 Reviews
Call Dealership (330) 401-2011
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135 W Broadway St

Dover, OH

44622

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Showing 1,270 reviews

January 06, 2024

Great place to shop. Fast with service, everyone was friendly and kind. Had me home in time for dinner More

by Penny
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Berry, Ted Mast, Joe Penrod, Mike Hastings, Mitch Girard
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Jan 08, 2024 -

Chuck Nicholson GMC Mazda responded

Thank you for your business and for the 5* review! We appreciate it and we hope that you love your new vehicle!

January 06, 2024

I received no printout that details what services were performed. I'm fairly confident that the 60000 mile service I requested online included tire rotation. There was no tire rotation done. All tires wer More

by Dskeen
Recommend Dealer
No
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Jan 09, 2024 -

Chuck Nicholson GMC Mazda responded

Thank you for sharing your experience with us. Unfortunately, as with many other dealers, we have made a cost-associated choice to not enroll in the GM Rewards program. Regarding the service appointment you scheduled online, it was not indicated what sort of service you requested and, when our service department contacted you, you had indicated that you would like to schedule an "oil change and inspection" which does not include a tire rotation, as opposed to the 60,000 mile oil change and inspection. Our service manager explained this when he contacted you regarding your concerns and offered you a free tire-rotation. For a printout of the services that were provided, please check your invoice, as they are listed there. If you would like to discuss this further and let us know when you would like to bring your vehicle in for your free tire rotation, please do not hesitate to contact us.

Jan 10, 2024 -

Dskeen responded

Thanks for your response. However, no one contacted me from the service department to ask me what services I wanted at all. The only contact I had was when the dealership called me to tell me it was done. This is simply false information and I have the phone call records to prove it. I also have the records that indicate that I specifically chose the 60,000 mile service. I went back and checked my voicemails from yesterday. Your service manager simply asked me to call him back (regarding this issue which I have not had a chance to do yet) nothing has been explained or offered at this point. If you are going to call me out publicly I suggest you have your facts straight. I have all the records to prove that my facts are right

January 05, 2024

The dealership was a pleasure to work with. I have bought many cars over the years. And this was by far the best experience i've had. More

by Coryt43112
Recommend Dealer
Yes
Employees Worked With
John Berry, John Berry
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Jan 05, 2024 -

Coryt43112 responded

Thanks for making my truck purchase easy and stress free

Jan 05, 2024 -

Chuck Nicholson GMC Mazda responded

Thank you for your business and for the great review! We appreciate both and hope that you'll think of us the next time that you're in the market for a vehicle!

January 05, 2024

Thorough and friendly Routine service. What more is there to say Keep this up and I won't reply next time! More

by MAGGIJ47
Recommend Dealer
Yes
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Jan 08, 2024 -

Chuck Nicholson GMC Mazda responded

We appreciate your business and the time you took to leave us a review. Thank you!

January 05, 2024

Great service and great employees Satisfied with the service dept at Nicholson Chevy Easy to work with More

by chevylec
Recommend Dealer
Yes
Employees Worked With
Randy Hill, Randy Hill
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Jan 08, 2024 -

Chuck Nicholson GMC Mazda responded

Thank you for your business and thanks for the 5* review. We appreciate it!

January 05, 2024

Left front tire pressure sensor needed replaced. The part was in stock and was replaced and calibrated in minimum time. Excellent service. More

by pleskovyansky
Recommend Dealer
Yes
Employees Worked With
Jim Toland
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Jan 08, 2024 -

Chuck Nicholson GMC Mazda responded

Thank you for your business and for the 5* review. We appreciate it!

January 05, 2024

Friendly, knowledgeable staff. Fair prices, service work done timely and accurately. Will not take my Mazda elsewhere for service. More

by itsamybertini
Recommend Dealer
Yes
Employees Worked With
Randy Hill, Randy Hill
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Jan 08, 2024 -

Chuck Nicholson GMC Mazda responded

Thank you for your business and thanks for the 5* review. We appreciate it!

January 05, 2024

Always listens to your needs. I have been waiting on a part since September, and Randy checked into the situation and explained the situation. Hopefully, it won't be another 3 mon More

by LINDA.CLEMENTS76
Recommend Dealer
Yes
Employees Worked With
Randy Hill, Randy Hill
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Jan 08, 2024 -

Chuck Nicholson GMC Mazda responded

Thank you for your business and for the 5* review. We will continue to monitor the part situation and keep you updated!

January 04, 2024

Ted was excellent to deal with, knowledgeable, easy to talk with and made the transaction enjoyable. I would buy from him again! More

by cadguyoh
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Ted Mast, Mark Martina
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Jan 05, 2024 -

Chuck Nicholson GMC Mazda responded

Thank you for your business and for the 5* review! We're happy to hear that we were able to make your car buying experience enjoyable and we hope to be able to assist you again in the future!

January 03, 2024

Awesome Service. Jim, Cody and Randy were extremely helpful Awesome Service. Jim, Cody and Randy were extremely helpful. They were very knowledgeable and to the point More

by Hemperlytd
Recommend Dealer
Yes
Employees Worked With
Jim Toland, Jim Toland
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Jan 05, 2024 -

Chuck Nicholson GMC Mazda responded

We're glad that you had an excellent experience with our service department. Thank you for your business and for the 5* review!

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