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Chuck Nash Chevrolet Buick GMC - Service Center
San Marcos, TX
40 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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40 Reviews of Chuck Nash Chevrolet Buick GMC - Service Center
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October 25, 2018
Poor Service from the service dept. I am very disappointed by the poor customer service received from Chuck Nash service department yesterday. The service rep was very unpleasant to work I am very disappointed by the poor customer service received from Chuck Nash service department yesterday. The service rep was very unpleasant to work with, I know they are overwhelmed and overworked but I am your customer and I can choose to go any where else to get my car fixed but I choose Chuck Nash (for the last time). I was told I would be able to get a loaner since the repairs would take 3-4 days. When I arrived, I was informed there were no loaners available of course I was upset, the service rep told me he was going to double check and make sure there were none available. When he returned he told me “we have a loaner that we were holding for a customer that has been waiting for a week, but I guess we will give it to you”. Really “you guess you will give it to me” I am going to pay Chuck Nash $2,500 to get my vehicle fixed and you “guess” I can use the loaner. The only reason I left my car there was because they had already started working on it. I have bought a couple of vehicles from them and Patrick from the sales team went above and beyond to get what we wanted. I have been pre-approved for my third vehicle but after yesterday I will not be purchasing from them again. The only reason I bought from them the last two times is because I have a family member that works for them. If they can treat me that way I can only imagine how others are being treated. More
by patti2018
Employees Worked With
Manny
October 25, 2018
Bad Times At The Nash Royale Just got back from another bad experience at Chuck Nash. Been trying to get my car fixed since April and every time it's a different person every time Just got back from another bad experience at Chuck Nash. Been trying to get my car fixed since April and every time it's a different person every time, but they same run-around. Except last time I dealt with the xxx. customer service manager. When my check engine light came on(again) I sent him an e-mail and heard nothing back. I bring my car in 3 weeks later and he had no idea who I was or what was going on. They just want my warranty to expire on the part so they don't have to replace it for free. If you have anything wrong with your car DO NOT GO HERE!! More
by boysct2
Employees Worked With
Chris
September 22, 2018
Poor service We paid $311 for them to charge ac. The receipt shows they tested it for leaks but next day no ac. When we called no one had a solution other than to We paid $311 for them to charge ac. The receipt shows they tested it for leaks but next day no ac. When we called no one had a solution other than to pay more money to have it changed again! Looking for an honest mechanic currently. More
by Kelly
Employees Worked With
Chris
November 21, 2017
horrible experience with service department My 2009 Cadillac DTS broke down by chuck nash I had my car towed to chuck Nash for service they informed me they could not look at it that day but wou My 2009 Cadillac DTS broke down by chuck nash I had my car towed to chuck Nash for service they informed me they could not look at it that day but would look at it tomorrow. 95.00 fee for opening the hood. I had to get a rental car and that was another disaster since I live 6 hours away and had to get back home for a real estate closing the next morning. When I got the quote the next day for the repair I was told 780,00 for the transmission hose and fitting. Since I had recently just had the same repair to another Cadillac I own and paid 166 for it I decided to have the car towed back home and have it fixed locally. I paid the 95 fee and had the car towed back and fixed with my local mechanic for 140 since the only thing wrong was a. Clip had come off and just needed to be replaced along with the transmission fluid. Seems to me that chuck Nash was ripping me off and I just wanted other people to know before they get sucked into this. They took advantage of my situation since I was broke down and far from home thought I would just pay their ridiculous fee to repair my car More
by Horrible experience
Employees Worked With
Jorge
June 05, 2017
Horrible Customer Service Customer Service is hugely lacking. Truck has been in and out of the shop more times than I can remember with no final resolution. I would never rec Customer Service is hugely lacking. Truck has been in and out of the shop more times than I can remember with no final resolution. I would never recommend anyone to buy a vehicle here. More
by KIMBERLY JIMENEZ
Employees Worked With
Leroy
May 12, 2017
Ripoff Chuck Nash dealership Took car in for airbag light. They decided on their own to check everything else on car. Claimed it had a leaking master cylinder into booster pump. Took car in for airbag light. They decided on their own to check everything else on car. Claimed it had a leaking master cylinder into booster pump. Wanted $800 plus to fix it. I opted to have a second opinion done with another mechanic. No leak or problem found. Chuck Nash fabricated a problem to rip me off. More
by Anti Chuck Nash
Employees Worked With
Chris
February 21, 2017
recall, made appointment to have part replaced .. I had a recall for the front passenger airbag on my truck. I stopped in on Tuesday morning, set up an appointment for it to be replaced Friday afterno I had a recall for the front passenger airbag on my truck. I stopped in on Tuesday morning, set up an appointment for it to be replaced Friday afternoon. I arrived a few minutes early and went to the lobby to wait the 4 hours I was quoted for replacement when I set the appointment. an hour later the rep, Ms K Reyes came to get me because they were "done" with it. I was excited it was so fast and made I commented this to Ms Karina R. she then tells me they would call me once the airbag came in so I could set up another appointment. I had to take a day off work for this, I don't get paid if I'm not at work. I now had to take a 2nd day off, also without pay. I told Karina Reyes that I was not happy. when I asked why the didn't have an airbag for me knowing that's what needed replaced, she had no answer. I asked to speak to her manager, who was on lunch break I went home, called the dealership, asked to speak to service manager. he was "unavailable". I left a voicemail asking him to contact me so we could discuss this. it has now been 2 weeks and no one has called me back I went to another dealership in the area. I explained what happened. they set up an appointment and when I made the appointment, they swapped the deadly airbag I would never recommend Chuck Nash Chevy in San Marcos, tx for anything, sales nor repair More
by tom moore
Employees Worked With
Karina Reyes
January 30, 2017
Smooth Transmission Made an appointment last week to get my transmission checked with customer care. Came in Thursday and got my silverado back today. Frank the service m Made an appointment last week to get my transmission checked with customer care. Came in Thursday and got my silverado back today. Frank the service manager was able to get everything covered with warranty, and I got a free car wash. Highly recommend, very friendly and efficient. More
by The Silverado Man
Employees Worked With
Frank, Chris
August 30, 2016
Most Incompentent Service Department in Texas I had a warranty issue with a 2016 GMC 3500HD Denali. They diagnosed, and of course didn't have the part required. Scheduled service for today 8/30/16 I had a warranty issue with a 2016 GMC 3500HD Denali. They diagnosed, and of course didn't have the part required. Scheduled service for today 8/30/16. I arrived and confirmed they had the part, which of course they "did". After 2 hours and 15 minutes of waiting, I was just informed that they DID NOT have the part. Of course they've already dismantled my truck, and now I have to wait for them to put it back together. Is the service manager completely incompetent? Why would you tear apart a vehicle without first verifying the part was available. DONT GO TO CHUCK NASH FOR ANYTHING. More
by Jt1848
Employees Worked With
Entire service department
December 22, 2011
I was at Chuck Nash getting an oil change. Just getting to experience how attentive the service team made what would have been a boring errand really enjoyable. They had coffee and breakfast snacks availa to experience how attentive the service team made what would have been a boring errand really enjoyable. They had coffee and breakfast snacks available as well as a large TV with the morning news on. The oil change was not only done fast but FINALLY a service team remembered to reset the oil life, I feel like others always forget to do that. It was a great visit and I would definitely recommend this dealership to my friends. More
by abdriver
Employees Worked With
Felina, Jimmy Castillo
