Chuck Hutton Toyota

DO NOT EVER COME TO THIS PLACE FOR SERVICE ON YOUR CAR. just look at their 1 star reviews, look how they treat customers and ruin their relationship with Toyota over and over again. I took my car in just look at their 1 star reviews, look how they treat customers and ruin their relationship with Toyota over and over again. I took my car in for service 14 months ago because many errors came on the car including secondary break malfunction, LDA malfunction, drive start malfunction, and engine light. They fixed the problem and charged me $600 which I was okay with. 13 months later all the same lights come back on, I called them to see if maybe I could get my problem fixed with less or free of charge since obviously the problem wasn’t fixed (I knew it was a reach to ask for that but did it anyways). When I called the manager STEVE stated that my car was taken in April of last year for check engine only. They literally created a false documents stating that I took it in for check engine only, good thing I have documentation of everything that was wrong with the car when I took it in. If you look up this problems online on a Camry 2018 or 2019 you’ll find hundreds of customers having the same problem, was this falsely documented to not have to do recall on every Camry from those years because of how much it would cost them? I don’t know we will find out. I agreed to take my car in for a diagnostic that would cost $145 or $160 after tax which would tell me what was wrong with the car and how much it would be to get fixed. The first time they stated that they didn’t know what the problem was but they reset the system and the lights were off and charged me the amount above and told me if they come back on which they probably will just bring it back so we can see what new codes come up because right now it’s mixed with old codes. 4 hours later the light came back on and I called to take it back in. Once I take it back in after day 1 they say that they’re not sure what the problem is but they are being someone in tomorrow to take a better look, after the 2nd day they called me and said they’re not sure what the problem is completely but they know where it possibly starts. That they can replace a part that would cost $1470 and that might fix the problem but that they aren’t sure at all. Since they really don’t know what the problem is and they’re pretty much playing the guessing game I asked for a refund because it’s ridiculous that they don’t know what the problem is but still want to charge me $1470 to just see if that change fixes the car. If I pay for a diagnosis is for them to tell me exactly what’s wrong and what would be the total to fix it. If you can’t come up with an accurate answer why would you charge your customer for the diagnosis? I asked Steve for a refund he said sorry we are not issuing a refund. Like I said, luckily I have prove of documentation from last year for their false documents and we will see where this ends up. THIS IS A HORRIBLE EXPERIENCE, I know we get desperate when something happens to our car but this place made it a thousand times worse. Whatever you do, DO NOT WASTE YOUR TIME AND MONEY ON THIS PLACE, IT IS NOT WORTH IT!!! More

Mark Tye service tech has always been very helpful! His is very efficient. He has been there and knows. His is very efficient. He has been there and knows. More

I have always been pleased with it. My first choice in toyota dealerships in Memphis, TN. My first choice in toyota dealerships in Memphis, TN. More

This was my 8th car to purchase from them in the last 4 years and every experience has been smooth and easy. Brice was my salesman and he had all my paperwork ready and I was in and out within an hour. years and every experience has been smooth and easy. Brice was my salesman and he had all my paperwork ready and I was in and out within an hour. More

I did not purchase my 4 Runner from Chuck Hutton, as I did not live in the area at the time of purchase. After moving near Memphis, I began to search for a dealer to service my vehicle. After trying ano did not live in the area at the time of purchase. After moving near Memphis, I began to search for a dealer to service my vehicle. After trying another dealer closer to home and getting terrible service I tried Chuck Hutton and I was blown over by their service department. Never once did they ask if I bought my vehicle there and I have gotten first class service every time I go in. I have ONLY used Chuck Hutton since for service on my vehicle and that was four years ago. Terrica, Rod, and Mark in the service department know their jobs well and make sure their customers are taken care of. I get great service with every appointment. They are why I will continue to use Chuck Hutton for all the maintenance and needs for my 4 Runner. We have a four year and running relationship. More

Ms Kendra Myers did a great job. She answered all my questions and very knowledgeable about the cars I was interested in. She provided car facts and more. Thank you again Ms. Myers She answered all my questions and very knowledgeable about the cars I was interested in. She provided car facts and more. Thank you again Ms. Myers More

Bryan Welk was my salesperson. This was by far the quickest, smoothest car buying experience I’ve ever had. I walked in at 2:05 and walked out with paperwork signed, keys in hand a This was by far the quickest, smoothest car buying experience I’ve ever had. I walked in at 2:05 and walked out with paperwork signed, keys in hand at 3:15pm. Bryan was amazing to work with. One of the most knowledgeable salesmen, I’ve ever worked with. He knew all there was to know about my vehicle. He’s personable, kind, understanding & , respectful of my time. That’s so important. Time is money. I’m forever a Toyota girl and definitely a Chuck Hutton Toyota girl from this point on. 5 stars ⭐️⭐️⭐️⭐️⭐️ More

This was my 8 brand new vehicle purchase in my life. This dealership was the worst experience I have ever had in this area. They took full advantage of me because I was a woman. To start i had an appoin This dealership was the worst experience I have ever had in this area. They took full advantage of me because I was a woman. To start i had an appointment to get an offer for my trade in. I told the saleman i was on lunch and needed to return that even bc the car i was looking had not been served yet so. That was the plan if the numbers were right will this dealership does payment packing which is adding misc amounts like $1k for wheel lock and window tint and an extended service agreement i was not aware of. And i was not allowed to even leave in my trade to go back to work while the car was getting ready like i was initially told. Then i left a few hours later with no window tint on the car. No call from the dealership the nest day to schedule or anything so i when back with my husband the next afternoon and spoke to a manger that was rude and brushed it off as i signed the papers oh well but after looking at the car he admits the tint should have been schedule. They low balled me on my trade in. They gave me $75,000 and it was listed the next day at $87,992. I was upside down $4,400 so they could have done a little better on their offer if they was adding in all their misc charges that they do not tell you about. I hope this helps some one else from making a bad decision with this dealership. PLEASE READ ALL PAPWER WORK WHEN DOING BUSINESS WITH THEM!!!!!!! More

Service was excellent! Fast, courteous, and thorough! Have purchased 5 cars from this dealership from Earl Gregory and will continue to only purchase my vehicles from him a Fast, courteous, and thorough! Have purchased 5 cars from this dealership from Earl Gregory and will continue to only purchase my vehicles from him at Chuck Hutton! More

Very great atmosphere and great people. Mr. Earl was extremely helpful with the process and I will recommend to friends and family Mr. Earl was extremely helpful with the process and I will recommend to friends and family More