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Chuck Hutton Nissan
Jackson, TN
85 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 16 service reviews
July 31, 2024
This is the best service department I have ever used. I had my Nissan Rogue at a dealership down the road for 3 weeks and they decided they couldn’t fix it. So it was towed to Chuck Hutton and it was fix I had my Nissan Rogue at a dealership down the road for 3 weeks and they decided they couldn’t fix it. So it was towed to Chuck Hutton and it was fixed in 2 days!!!! More
by tjphar
Employees Worked With
Jeremy
June 01, 2024
I brought my car in to have the routine service done, transmission fluid changed, oil change, tire rotation and everything else checked. Jonathan informed me the transmission fluid was supposed to be cha transmission fluid changed, oil change, tire rotation and everything else checked. Jonathan informed me the transmission fluid was supposed to be changed at 50,000 miles, I informed him I had always brought it to Carlock and they never said anything, Jonathan looks back and then apologized that it had not been done and stated he would make it right. When I got home I realized they had not rotated the tires. Called had to bring back, they rotated tires, I left then realized they did not fill the fluids up, so took back for third time. After living and driving the around 3 miles home, I parked it and the next day I got up to go to work and the car would not start. Called dealership and I was told I had to pay to get it towed in. After two weeks I still had not been told what was wrong then I get phone call saying I had 64 codes and was not sure why it was doing that and they would have to trace each wire to find out why. So I have always dealt with Jonathan but he was on vacation, so this time I had Spencer. Spencer calls me around 3 to 4 weeks after having vehicle towed in and he tells me a mouse must have chewed my wires and it would take around $8000 to replace but insurance should pay for it. He stated he hadn’t ever seen this on a new car before, I asked if I could have the wiring harness but was told he had to give it to the insurance representative then asked for pictures and never got them. Car was in shop for two months and then before going to pick up car Spencer calls and says my battery was dead and that was another $500 dollars. When I went to pick up car , I asked about battery and Spencer told me it was fried, I told it was fine when I had it towed in, then he tells me because it sat fine. Just want to warn people to be careful with Carlock and avoid Spencer if you still choose to do business there. Jonathan is MUCH better. More
by Malachi Perry
Employees Worked With
Spencer zero stars
January 14, 2024
Took my used rouge for an oil change With/out the check engine light being on When my vehicle was done had an check engine light On My transmission hasn’t be serviced before I received the vehicle now engine light being on When my vehicle was done had an check engine light On My transmission hasn’t be serviced before I received the vehicle now it needs to be serviced wow More
by lmulconrey
Employees Worked With
Tiffany Carey, Ashley Roberts, Dan'ya Big-Shooter Brooks Sr., Rachel Holladay, Dominic Bass, Bryan Nance
June 19, 2023
We CANNOT say enough good things about John Rich and Johnathan Morris. We've had several issues with my Armada in the past couple of months, and despite being so short-handed, and BUSY beyond belief, yo Johnathan Morris. We've had several issues with my Armada in the past couple of months, and despite being so short-handed, and BUSY beyond belief, you'd think we were their only customers. Above and beyond doesn't describe. Both gentlemen possess endless patience and graciousness. True men of integrity, which is becoming more and more difficult to find these days. We won't take our vehicle anywhere else. We owe you a debt of gratitude. God bless you both! More
by christielou
Employees Worked With
John Rich, Johnathan Morris
August 16, 2021
I have a 2016 Nissan Altima that I bought brand new . I have always had a issue with a knocking, rattling noise coming from the back of the car. I have had different Nissan dealership look at it but never have always had a issue with a knocking, rattling noise coming from the back of the car. I have had different Nissan dealership look at it but never fixed issue . This last time I went to Carlock Nissan they could not find the problem but did hear it. They charged me 163.00 for nothing did not fix anything . So now I probably will not ever buy a Nissan ever again . So I am stuck driving around in what sounds like a wagon . I can not afford to put anymore money into this car. More
by unhappy
Employees Worked With
n/a
August 06, 2020
Service Department Purchase a new car in 2014 and always had it serviced at Carlock. Oil changes have been running $40 with regular oil change and $50 dollars if you get Purchase a new car in 2014 and always had it serviced at Carlock. Oil changes have been running $40 with regular oil change and $50 dollars if you get a air filter. Went in on 8-5-20 and the bill for a oil change and air filter was $120. Asked why the 100% + increase. They changed there oil change prices July 1st to $89. Add the tax and the air filter and it come up to the $120+ that I was charged. Last time there and last car we purchase from them. Be ware if you've purchased a car and not been in for service since July 1st. More
by kcarroll
Employees Worked With
Talked to the service manager at both locations. They don't set the prices only charge them.
July 18, 2019
Terrible Routine Service Express service messed up a routine oil change, lied about it and tried to cover it up. I had to miss an entire day of work so they could tow my car t Express service messed up a routine oil change, lied about it and tried to cover it up. I had to miss an entire day of work so they could tow my car to the dealership. After dealing with this for six days total, I get my car back and all the personal items in my console were gone. Nobody seems to know anything or are they willing to help find out what happened. Requested the GM call me. That hasn’t happened. Very upset and disappointed with this experience. This is a brand new Altima that I’ve only had for two months. I will not let them touch my car again nor will I look to them for future vehicles. This is sad too because the salesman was awesome. More
by RLS74
Employees Worked With
Chris and Louie
March 29, 2018
Simple fix First we had a minor issue, due to the service department persistence, they got it right. The manufacturer had different parts for the same fix. Even First we had a minor issue, due to the service department persistence, they got it right. The manufacturer had different parts for the same fix. Even though it was minor, they worked to resolve it. All along they were very accomidating. Thank you gentlemen. More
by Stevpap
Employees Worked With
Service team
December 06, 2016
Service Went in for a busted transfer case cost 5000 to replace never called with estimate and said my new battery went out never called just replaced this is Went in for a busted transfer case cost 5000 to replace never called with estimate and said my new battery went out never called just replaced this isn't the way honest people work so I will find another dealership for the future service. Wouldn't let me drive the vehicle after repairs to make sure all was done to my satisfaction until all was paid. More
by Mirano Man
Employees Worked With
Ronnie, Joey
