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Chuck Anderson Ford - Service Center

Excelsior Springs, MO

4.5
869 Reviews

869 Reviews of Chuck Anderson Ford - Service Center

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October 21, 2018

Not really happy. I took the car in. Transmission is making noise. 2 months out of warranty. I felt they were swapping parts and they never could tell me what was wrong More

by Wtphelps
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Cody Schneiter
Oct 22, 2018 -

Chuck Anderson Ford responded

I'm sorry to hear you feel like we provided poor service on your vehicle. I am confident we can get your issues handled for you. Please call the dealership and ask for the service manager at your convenience.

October 20, 2018

Recall Service at Chuck Anderson Ford I recently had a recall service done on my 2018 F-150 at Chuck Anderson and they were very timely about getting my truck in for service and getting my More

by JHUSEMAN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul Palmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cody Schneiter, Dave Moorhead
Oct 20, 2018 -

Chuck Anderson Ford responded

Jerry, thanks for the awesome review! We enjoy visiting with you every time you're in! Feel free to stop by any time!

October 20, 2018

They are honest and work was done quick and a quality job I cannot see how they could improve on their service. All is good I was at the Anderson dealership on Friday for oil/filter and tire rotating was in a More

by b.duysen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Do not know any others names.All seem like very nice people, Dave Moorhead
Oct 21, 2018 -

Chuck Anderson Ford responded

Thanks for the awesome feedback! We'll see you next time!

October 18, 2018

Deceptive information. Parts department lied to me and that don’t sit well with me. When I ask upfront about a deal that I viewed online. If deals are not available tell me More

by COLT45MAN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul Palmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Parts employee not Al., Dave Moorhead
Oct 18, 2018 -

Chuck Anderson Ford responded

Thanks for the feedback, it will be addressed.

October 17, 2018

Great customer service. They were very friendly and helpful. They always take the time to explain things to me. They have great customer service skills. Always a pleasure to More

by Cargal
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cody Schneiter, Dave Moorhead
Oct 17, 2018 -

Chuck Anderson Ford responded

Thanks for the great review!

October 16, 2018

Quick excellent service Was able to get in quick without an appointment and my vehicle was ready in less than an hour. Quick and easy, nothing else to say. More

by Firefighter445
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dave Moorhead, Rene Sisk
Oct 16, 2018 -

Chuck Anderson Ford responded

Thanks for the great review! We're glad we were able to get you in and out!

October 16, 2018

Flat tire They got me right in had my tire plugged in less than 30 minutes and the cost was well below what I expected to pay...the staff is very friendly and i More

by Loreeec
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rene Sisk
Oct 16, 2018 -

Chuck Anderson Ford responded

We're glad we were able to do a quick patch on your tire to get you back on the road! Keep in mind when it's time to replace tires, we offer the lowest tire prices around, with a price-match guarantee!

October 16, 2018

Great service. They do a great job up there They took care of me quickly and professionally. I will continue to be a customer of chuck Anderson ford. I will recommend them to others. More

by Tjl30390
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Woomer, Dave Moorhead
Oct 16, 2018 -

Chuck Anderson Ford responded

Thanks for leaving your feedback!

October 16, 2018

Great people, great service! Been really helpful with any issue. Last time, the original prediction for a needed service was wrong and the fix proved to be a lot simpler. They fi More

by Brent
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cody Schneiter
Oct 16, 2018 -

Chuck Anderson Ford responded

Glad to hear it was an easy fix Brent!

October 16, 2018

Great service I’ve been taking my cars for the works oil change and tire rotation for the last couple of years. I’m always satisfied with my service and like that t More

by Mari
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dave Moorhead
Oct 16, 2018 -

Chuck Anderson Ford responded

Thanks for the feedback! We pride ourselves in providing exceptional service and parts at a reasonable cost!

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