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Chuck Anderson Ford - Service Center

Excelsior Springs, MO

4.5
874 Reviews

874 Reviews of Chuck Anderson Ford - Service Center

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November 09, 2018

Knowable and efficient Well organized clean service center. Friendly efficient staff, they honor their service appointment schedule . Dave and Paul are outstanding. Since More

by Teaveling man
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Palmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dave Moorhead
Nov 09, 2018 -

Chuck Anderson Ford responded

Thanks for the great review! We appreciate your honest feedback about our service center!

November 08, 2018

Great service I love Dave and Al. Those two are the reason I use Chuck Anderson for my car work. I miss Al not being in service but stop and visit with him in parts More

by CHATCHER310
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dave Moorhead
Nov 08, 2018 -

Chuck Anderson Ford responded

Thanks for the awesome review! Al and Dave appreciate the kind words.

November 07, 2018

Happy with service Dropping my truck off was easy, they we're friendly and fast. They got the truck done in a timely manner and called me when they we're finished. The f More

by TLB
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cody Schneiter
Nov 07, 2018 -

Chuck Anderson Ford responded

Thanks for leaving your feedback! We're happy we were able to meet your expectations! We'll see you next time!

November 07, 2018

Oil change and alignent Took our 2013 escape in for oil change and alignment. The mechanics striped lug nuts trying to get tires off and then wanted to charge us $100/set and More

by Tracy67
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Dave Moorhead
Nov 07, 2018 -

Chuck Anderson Ford responded

Hi Tracy! Thanks for leaving your feedback. The lugnut issue has become a common re-occurrence. Manufacturers use a steel center in the lug nut that has the threads to attach to the studs, while the 'cap' is made out of aluminum. When the steel corrodes, it forces the aluminum cap to expand, changing it from a 21mm size, to slightly larger. Ford and General Motors are both involved in a class action lawsuit at the moment regarding this very issue. I apologize for the inconvenience but I am glad to see that the problem lies with Ford Motor Company and not Chuck Anderson Ford. You can Google "Ford lugnut class action lawsuit" for more information and to see if you qualify to be a part of the process! If there's anything we need to do in order for you to join, please contact Nick Anderson at nick.anderson@chuckanderson.com

November 04, 2018

Quick service Was quick and easy. I had my two boys with me and it wasn't very long even for them to sit there and wait. We where there between half hour to an hour More

by JESSICALOVE8903
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dave Moorhead
Nov 05, 2018 -

Chuck Anderson Ford responded

Jessica, thanks for the great feedback! Your boys were very well behaved!

November 02, 2018

Totally satisfied Best place I know of , always friendly always get the job done the way you want it done. And this wasn't the only time I've been going there for 29 ye More

by T-bird guy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brenda Riles
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dave Moorhead
Nov 02, 2018 -

Chuck Anderson Ford responded

Thanks for the continues business!

November 02, 2018

Great service! Getting the oil changed and tires rotated was a very pleasant experience. The staff was very friendly and explained everything in detail what was done More

by Gary
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dave Moorhead, Rene Sisk
Nov 02, 2018 -

Chuck Anderson Ford responded

Thanks for the awesome feedback on our service area!

November 02, 2018

Fix a Ford Camera got fixed and done. But need to tell customers about copay on a warranty issue. A little frustrated when they said $109.00 please. I said what. More

by BPATZ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Woomer, Cody Schneiter
Nov 02, 2018 -

Chuck Anderson Ford responded

Thanks for the review. Unfortunately the extended service contract you purchased through Ford Motor Company dictates your deductible. You have a beautiful truck!

Nov 02, 2018 -

BPATZ responded

Unfortunately I disagree with that. Not telling you how to do your job. It’s called some people forget and don’t remember what they bought from you. But a Ford vehicle from a dealer ship they trust. Just saying hey sir/ mam I’d like to bring it to your attion you have a deductible. Sticker shock. But there is other Ford dealerships in KC. But I choose Chuck Anderson Ford.

Nov 02, 2018 -

Chuck Anderson Ford responded

I apologize for the misconception. We will have it added to your account profile page to remind you when making an appointment in the future! We appreciate your continued business!

October 30, 2018

Recall Service Excellent service. Heather was fantastic from help scheduling, calling to confirm appt the day before and her follow up.call to check on satisfaction More

by Pathe
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Heather
Oct 30, 2018 -

Chuck Anderson Ford responded

Thanks for the great review!

October 30, 2018

Service fine/Service policy worthless. Fuel valve replaced that was sticking. Service people were fine. Issue is with a service policy that was sold to me as "basically bumper to bumper" ev More

by MABANDIT63
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nick Anderson
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cody Schneiter
Oct 30, 2018 -

Chuck Anderson Ford responded

Thanks for leaving us your feedback! Nick doesn't have any knowledge of this issue, please email him at: nick.anderson@chuckanderson.com and he will be more than happy to help you out!

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