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Chuck Anderson Ford - Service Center

Excelsior Springs, MO

4.5
869 Reviews

869 Reviews of Chuck Anderson Ford - Service Center

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January 29, 2019

Smooooth I was called and informed that my car was recalled. We set up an appointment and I arrived about fifteen minutes early. Vehicle was checked in, worked More

by kmoyen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cody Schneiter, Heather Berger
January 26, 2019

Vehicle recalls They treated me great, I dropped my car off they took me home and picked me back up when it was done. Thank you for being such a great bunch of employ More

by Ford forever
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul Palmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cody Schneiter, Heather Berger
January 25, 2019

sloppy bad attitude One of your mechanics got in my car covered in dirty and grease. And then another smarted off about it when a said something. He stated that’s what y More

by Customer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Mike Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dave Moorhead
Jan 25, 2019 -

Chuck Anderson Ford responded

I would like to hear more about this. This is not how we treat customers. Please email me at nick.anderson@chuckanderson.com or call me at 816-630-1700. -Nick Anderson

January 19, 2019

Oil change Can get my vehicle done pretty quickly very freindly can schedule when I need my oil changes. Close to where live. Open early enough where I can go af More

by Gunner 16
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dave Moorhead, Katy Davis
Jan 21, 2019 -

Chuck Anderson Ford responded

Thank you! We appreciate the continued opportunity to earn your business!

January 19, 2019

Recall Great service,Mike visited with us in waiting room, service was done promptly. I would recommend this dealer over larger ones.they always make me feel More

by donstermites
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Heather Berger
Jan 21, 2019 -

Chuck Anderson Ford responded

Thanks for the great feedback on your recent visit! We appreciate you allowing us to earn your business!

January 18, 2019

car recall and oil change I have had nothing but GREAT service from this dealership. I hope that they will allow me to make them my dealership and purchase any and all cars fr More

by usnbob1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dave Moorhead, Heather Berger
Jan 21, 2019 -

Chuck Anderson Ford responded

Thanks for the great review! We take pride in keeping our dealership clean, and up to the task of providing an excellent area to conduct business!

January 18, 2019

Treated very well Repairs made in a timely manor an staff very courteous -Cody explained what my problems were with my extended warranty-an I understand I didn’t get wh More

by MERRITTUC
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cody Schneiter, Rene Sisk, Heather Berger
Jan 21, 2019 -

Chuck Anderson Ford responded

Thanks for taking a few minutes to leave us a review! We appreciate your feedback.

January 17, 2019

2018 flex service vehicle Chuck Anderson Ford service did an outstanding job both friendly and helpful! Made the experience very smooth and a salesman visited with me the whole More

by LLOYDMEYER10
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Marshall, Heather Berger
Jan 17, 2019 -

Chuck Anderson Ford responded

Thanks for the feedback Lloyd! We appreciate your continued business!

January 16, 2019

Great customer service I got a battery replaced, quick in and out. Chris and Al in the parts department were very helpful as well as Dave in service. More

by DPRATT2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Jenkins, Al Murray, Dave Moorhead
Jan 17, 2019 -

Chuck Anderson Ford responded

Thanks for taking a second to leave us your feedback! We're happy we were able to get you in and out, then back on the road quickly! Thanks for your continued business!

January 16, 2019

Great customer service The works package is a great deal for oil change, tire rotation and multi point inspection to make sure the vehicle is in good condition. More

by DPRATT2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dave Moorhead
Jan 17, 2019 -

Chuck Anderson Ford responded

We agree! The Works Package ensures your vehicle is functioning at its best! Thanks for trusting us with your vehicle!

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