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Chuck Anderson Ford - Service Center

Excelsior Springs, MO

4.5
874 Reviews

874 Reviews of Chuck Anderson Ford - Service Center

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February 06, 2019

Recall and quick. Very knowledgeable, all promises kept, quick turnaround, paper work easy to understand, one signature was all that was needed, coffee good, friendly, More

by CT
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cody Schneiter
Feb 07, 2019 -

Chuck Anderson Ford responded

Thanks for sharing your experience with our service department! We pride ourselves in quick, friendly and reasonably priced service!

February 06, 2019

Great Satisfaction They have always taken care of my Wife and I issues no matter what Vehical that we have had over 14 Years Thank you U More

by dball1953
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Haven’t worked with them, Dave Moorhead
Feb 07, 2019 -

Chuck Anderson Ford responded

Thanks for great review Mr. Ball! We hope all is well with you and your family!

February 05, 2019

Always accommodating Service my truck regularly always drop off and no problem service Truck always done in a timely manner with phone call and updates pleasant experience More

by Ford Tough
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cody Schneiter
Feb 06, 2019 -

Chuck Anderson Ford responded

Thanks for the great review of our service department! We're here to serve you!

February 02, 2019

Great service . Always very helpful and made sure that my vehicle was fixed properly. Professional staff that explained the process from start to finish. Would alwa More

by JJ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cody Schneiter
Feb 04, 2019 -

Chuck Anderson Ford responded

Thanks for the great feedback about your recent service visit! We appreciate your continued support!

January 30, 2019

Excellent Service They got me right in for an oil change even though I didn’t make and appointment and I could tell they were busy. The wait was not very long at all! More

by stephanie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dave Moorhead
Jan 30, 2019 -

Chuck Anderson Ford responded

We're glad we were able to fit you in! Thanks for taking the time to leave us feedback on your experience!

January 29, 2019

Smooooth I was called and informed that my car was recalled. We set up an appointment and I arrived about fifteen minutes early. Vehicle was checked in, worked More

by kmoyen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cody Schneiter, Heather Berger
January 26, 2019

Vehicle recalls They treated me great, I dropped my car off they took me home and picked me back up when it was done. Thank you for being such a great bunch of employ More

by Ford forever
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Paul Palmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cody Schneiter, Heather Berger
January 25, 2019

sloppy bad attitude One of your mechanics got in my car covered in dirty and grease. And then another smarted off about it when a said something. He stated that’s what y More

by Customer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mike Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dave Moorhead
Jan 25, 2019 -

Chuck Anderson Ford responded

I would like to hear more about this. This is not how we treat customers. Please email me at nick.anderson@chuckanderson.com or call me at 816-630-1700. -Nick Anderson

January 19, 2019

Recall Great service,Mike visited with us in waiting room, service was done promptly. I would recommend this dealer over larger ones.they always make me feel More

by donstermites
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Mike Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Heather Berger
Jan 21, 2019 -

Chuck Anderson Ford responded

Thanks for the great feedback on your recent visit! We appreciate you allowing us to earn your business!

January 19, 2019

Oil change Can get my vehicle done pretty quickly very freindly can schedule when I need my oil changes. Close to where live. Open early enough where I can go af More

by Gunner 16
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dave Moorhead, Katy Davis
Jan 21, 2019 -

Chuck Anderson Ford responded

Thank you! We appreciate the continued opportunity to earn your business!

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