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Chuck Anderson Ford - Service Center

Excelsior Springs, MO

4.5
869 Reviews

869 Reviews of Chuck Anderson Ford - Service Center

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February 15, 2019

Above and beyond The representatives at this location are top notch. Through my interactions it was clear they are customer oriented. Great service at a fair price! I More

by Ace2279
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Marshall
Feb 18, 2019 -

Chuck Anderson Ford responded

Thanks for sharing your feedback on your recent service visit! We strive to provide our customers with exceptional service at a very competitive price!

February 15, 2019

I drive an hour to get to this dealer. Great service! This dealership is honest. Very accommodating, and great service. I purchased my vehicle from this dealership and have used them for all my service. I More

by Elaine
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Not sure of the names, but they’ve always been great!
Feb 18, 2019 -

Chuck Anderson Ford responded

Thank you so much for continuing to service your vehicle with us! It means a lot to us to hear stories like this!

February 14, 2019

Great service I am always treated very professionally. I recommend the service department every chance I get. Cody listens very well and gets the job done right. More

by Powerhouse81
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nick Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Stevens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Palmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kim Wales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Woomer, Cody Schneiter, Dave Moorhead, Katy Davis, Heather Berger
Feb 14, 2019 -

Chuck Anderson Ford responded

Thank you for the great review! We appreciate your continued business!

February 14, 2019

Oil change. Quick and easy. Dropped my truck off for oil change without an appointment and they had it ready before promised. They even called to give me a heads More

by Sodman70
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Heather Berger
February 14, 2019

No issue resolved Took my truck in to the service center on a Friday with my check engine light on. It had shut off on me while I was driving Thursday evening and sayin More

by Vroom111
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Cody Schneiter
Feb 14, 2019 -

Chuck Anderson Ford responded

Hi! Thanks for letting us know about your experience with us. I just wanted to address a couple of your concerns very quickly. We must charge our hourly rate whether we find issues or not, as the vehicle has been in a stall, on a lift, plugged in to our computers, and that takes time away from doing other jobs. If we didn't charge that, our technicians wouldn't be paid, and our shop would not be ran very efficiently. We want to find something wrong with it, because we don't make any money telling you that we can't find anything wrong. I would be more than happy for you to bring it back in, and I will ride with you so we can get it to duplicate it, and at that time the $119 you already paid can be credited to your fix. On customer pay tickets that don't require a fix, we do not offer loaner/rental cars for no-charge, you're more than welcome to come through us at any time and get a loaner/rental, however there will be a daily charge. Please reach out to me directly and we'll get this resolved. -Nick Anderson Email: nick.anderson@chuckanderson.com

February 06, 2019

Recall and quick. Very knowledgeable, all promises kept, quick turnaround, paper work easy to understand, one signature was all that was needed, coffee good, friendly, More

by CT
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cody Schneiter
Feb 07, 2019 -

Chuck Anderson Ford responded

Thanks for sharing your experience with our service department! We pride ourselves in quick, friendly and reasonably priced service!

February 06, 2019

Great Satisfaction They have always taken care of my Wife and I issues no matter what Vehical that we have had over 14 Years Thank you U More

by dball1953
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nick Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Haven’t worked with them, Dave Moorhead
Feb 07, 2019 -

Chuck Anderson Ford responded

Thanks for great review Mr. Ball! We hope all is well with you and your family!

February 05, 2019

Always accommodating Service my truck regularly always drop off and no problem service Truck always done in a timely manner with phone call and updates pleasant experience More

by Ford Tough
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cody Schneiter
Feb 06, 2019 -

Chuck Anderson Ford responded

Thanks for the great review of our service department! We're here to serve you!

February 02, 2019

Great service . Always very helpful and made sure that my vehicle was fixed properly. Professional staff that explained the process from start to finish. Would alwa More

by JJ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nick Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cody Schneiter
Feb 04, 2019 -

Chuck Anderson Ford responded

Thanks for the great feedback about your recent service visit! We appreciate your continued support!

January 30, 2019

Excellent Service They got me right in for an oil change even though I didn’t make and appointment and I could tell they were busy. The wait was not very long at all! More

by stephanie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dave Moorhead
Jan 30, 2019 -

Chuck Anderson Ford responded

We're glad we were able to fit you in! Thanks for taking the time to leave us feedback on your experience!

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