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Chuck Anderson Ford - Service Center

Excelsior Springs, MO

4.5
874 Reviews

874 Reviews of Chuck Anderson Ford - Service Center

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June 21, 2019

Service Department Mike, your service department always does a great job scheduling my truck for service and completing the work In a professional manner. Your team make More

by Bob
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cody Schneiter, Dave Moorhead, Heather Berger
Jun 25, 2019 -

Chuck Anderson Ford responded

Thanks for the great feedback Bob!

June 21, 2019

Paperwork nightmare I only said I would recommend this service center because the 2 times we used then 1 time I had good service. My husband and I both have Fusions, they More

by Mcbee
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cody Schneiter, Heather Berger
Jun 25, 2019 -

Chuck Anderson Ford responded

I am sorry to hear about your experience. That is NOT how we do business. Unfortunately I imagine both tickets were under the same name, so it was poor communication. Please send Nick Anderson and email, nick.anderson@chuckanderson.com, and he will make it right.

Jun 26, 2019 -

Mcbee responded

In was contacted by the dealership after my review. I am impressed they were truly concerened about my experience. We will go back to Chuck Anderson Ford for any future service.

Jun 26, 2019 -

Chuck Anderson Ford responded

We look forward to your next visit in the fall for tires!

June 15, 2019

Always good Convenient location great staff. Have never had an issue with the service department. I have purchased every car I’ve ever owned for the last 35 years More

by EVANTRIPPCPA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Palmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott Marshall
Jun 17, 2019 -

Chuck Anderson Ford responded

Thanks Evan! We appreciate your continued patronage!

June 12, 2019

Needed part replaced and diagnostic on tires Paul is fantastic. He is akways Professional and thorough with his work and management in the service area. I will always seek out Oaul fir an honest More

by PAT.CRISLER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Palmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 17, 2019 -

Chuck Anderson Ford responded

Thanks Pat for the great feedback! We hope your wife loves her Expedition as much as we appreciate your guys' continued business!

June 05, 2019

RADIO Friendly service but 3 trips to Chuck Anderson to get radio fixed and still having issues. Spending over 19,000 on used vehicle you would think the ra More

by Bridget72
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cody Schneiter, Heather Berger
Jun 06, 2019 -

Chuck Anderson Ford responded

Please feel free to email our general manager, he would like to hear about this! nick.anderson@chuckanderson.com

June 04, 2019

The works oil change Great staff and quick service. Waiting room was very clean and the women’s restroom is as nice as a private home. Highly recommend this dealership. More

by Thrillride3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Dreke, Cody Schneiter, Heather Berger
Jun 05, 2019 -

Chuck Anderson Ford responded

Thanks for the excellent feedback! Our bathrooms were one of the main reason we wanted to update our facility, thank you for noticing and taking the time to let us know you appreciated them!

May 25, 2019

Very good It was a great experience. I will be back. The people I worked with did what they said they would do and did it with a positive attitude. More

by DDP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cody Schneiter, Dave Moorhead, Heather Berger
May 31, 2019 -

Chuck Anderson Ford responded

Thanks for the great feedback about your recent service visit! We look forward to your next visit!

May 22, 2019

Awesome When you walk in if are they're busy they will tell you they will be with you in a minute. The people are friendly and upbeat. Thank you for awesome More

by Msnyder
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Heather Berger
May 23, 2019 -

Chuck Anderson Ford responded

Thanks for your great feedback on your recent experience with our service department!

May 08, 2019

Consistently Great CA Service center is always quick and accommodating. Professional and courteous! I drive past a lot of places I could take my Ford on my way to CA. He More

by Aaron46
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cody Schneiter, Dave Moorhead, Heather Berger
May 09, 2019 -

Chuck Anderson Ford responded

Thanks for the awesome feedback on your recent service visit! We're glad to have you as a customer and look forward to your next visit!

April 25, 2019

Fusion Energi Cody communicated well with me through the process of the recall for the convenience charger for my fusion Energi. This is my second time to this de More

by Daveofkc
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cody Schneiter
Apr 25, 2019 -

Chuck Anderson Ford responded

Dave, we're glad you trusted us to service your vehicle. We look forward to your next visit!

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