Chuck Anderson Ford - Service Center

Friendly customer service but poor diagnosis. Brought my van for diagnostic code P0401. They replaced the DPFE sensor and the error cleared but returned after a couple hundred miles. The error ret Brought my van for diagnostic code P0401. They replaced the DPFE sensor and the error cleared but returned after a couple hundred miles. The error returned and on the next dealer visit they wanted to change a knock sensor for $1000. I chose not to spend the money and had to pay $119 for them to tell me there was a problem with a different system. After doing my own research I found the knock sensor is not connected to the P0401. The problem was carbon in the EGR port. The solution was on Youtube yet the service tech never suggested cleaning the carbon. It cost $450 for a dealer to fail and I had to repair it by following youtube vidieos. I expect more from a high cost dealer. More

Good experience. The service department had me in and out in a minimum time with no excessive waiting. Thanks Chuck Anderson Ford for a job well done. The service department had me in and out in a minimum time with no excessive waiting. Thanks Chuck Anderson Ford for a job well done. More

No overcharge I'm a mechanic they didn't know it I took my edge in for some computer work and they did not try to fix anything that did not need to be done like I s I'm a mechanic they didn't know it I took my edge in for some computer work and they did not try to fix anything that did not need to be done like I see almost every where More

Had an oil change and tire rotation The service department was very friendly and completed the services quickly. I like that the waiting room has a window into the bay area so you can se The service department was very friendly and completed the services quickly. I like that the waiting room has a window into the bay area so you can see them working on your vehicle. Thank you. More

Recall fixes I called to set up an appointment to fix recalls on my car. They provided a rental for me as well. One of the parts wasn’t in so I had to wait on that I called to set up an appointment to fix recalls on my car. They provided a rental for me as well. One of the parts wasn’t in so I had to wait on that which was no problem. When the part came in and they were fixing that recall, they also addressed a problem with my transmission that was common for the model of my car. They fixed all issues and my car runs great now. Customer service was excellent as well. More

Review I’m not sure what the problem was, but was there for 2 hours for the works package, it is generally slower, but seemed excessive. I’m not sure what the problem was, but was there for 2 hours for the works package, it is generally slower, but seemed excessive. More

Excellent service Great customer service and repair work in both the body shop and the service center! Everyone was, (and always are) friendly and knowledgeable. I high Great customer service and repair work in both the body shop and the service center! Everyone was, (and always are) friendly and knowledgeable. I highly recommend Chuck Anderson for all your vehicle needs! More

Service and new tires The work was completed as expected. Made it very easy for me to pick my car up after working hours. Another great experience at Chuck Anderson Ford The work was completed as expected. Made it very easy for me to pick my car up after working hours. Another great experience at Chuck Anderson Ford. More

Quickly helped but over charged I was charged to replace lug nuts that were defective. The lug lug nuts were unable to be taken off with the furnished lug wrench I was charged to replace lug nuts that were defective. The lug lug nuts were unable to be taken off with the furnished lug wrench More