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Chuck Anderson Ford - Service Center

Excelsior Springs, MO

4.5
874 Reviews

874 Reviews of Chuck Anderson Ford - Service Center

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January 01, 2020

Recall on my F-150 Chuck Anderson went out of their way to help me get a recall fixed on my F-150. They could not of been nice.........these are good people More

by Merriman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cody in the service department. I don't know his last name. The man who came to my house to fix the recall.
Jan 02, 2020 -

Chuck Anderson Ford responded

Thanks for the great feedback Larry! We love doing business with you!

December 24, 2019

Quick service, very friendly! Employees were very friendly. Service had my car in and out in about an hour for The Works & to take care of a programming recall. More

by kmsz8b
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cody Schneiter, Heather Berger
Dec 26, 2019 -

Chuck Anderson Ford responded

Thanks for the great feedback!

December 24, 2019

I’d definitely take my car there again They were able to look at my SUV in a timely manner and were beyond helpful. They were transparent which was appreciated as a young woman. The custome More

by Lovemylife
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Greg Hallgrimson, Josh Harris and the two other gentlemen who worked on my car, Rene Sisk
Dec 26, 2019 -

Chuck Anderson Ford responded

Thanks for the great feedback, we're glad to have gotten you in and out!

December 21, 2019

Monthly visit Due to a busy life of work and children, I see them every 6 weeks or so and every time it’s quick, efficient and comfortable! They have coffee and nic More

by Chattytytenner
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Heather Berger
Apr 05, 2023 -

Chuck Anderson Ford responded

Thanks for the great feedback on your experience with us!

December 20, 2019

Quick and easy Heather is awesome. Pleasant atmosphere. Waiting area was comfortable and someone turned off the impeachment hearings. Thank God. Checking out was eas More

by Pa55word
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Heather Berger
Dec 21, 2019 -

Chuck Anderson Ford responded

Thanks for the great feedback! We look forward to your next visit with us!

December 20, 2019

Oil change Work was done in a timely manner. Friendly and good customer service. Price was acceptable and we appreciate the coupons sent to us. I like having a More

by Edge driver
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dave Moorhead, Heather Berger
Dec 21, 2019 -

Chuck Anderson Ford responded

Thanks for the great review! We're happy to have earned and kept your business! We look forward to many more visits!

December 19, 2019

Tire change Decent. Just didn’t put the spare tire where it needed to go. Just say it in the back of my truck. Other than that, it’s fine. More

by jakeburge93
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Marshall, Josh Reeves
Dec 21, 2019 -

Chuck Anderson Ford responded

Hi Jake! We'd be more than happy to install the spare tire for you. I imagine it was set in the back while we were putting the other tire on, and might have got overlooked.

December 18, 2019

Great service and didnt leave me waiting. However I do think you all should do tire rotations with any oil change considering I can go to several places and get it More

by cswstew
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Heather Berger
Dec 21, 2019 -

Chuck Anderson Ford responded

Hi! Thanks for your feedback! We do offer discounts on parts for Ford UAW members, you just have to provide your work ID at the cashier window!

December 18, 2019

Recall work, Ford fusion Office person was very friendly. Offerred to give a ride to work. Quick work, and took care of my concerns. I will be taking my future vehicles here a More

by Phillip810
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cody Schneiter
Dec 21, 2019 -

Chuck Anderson Ford responded

Thanks for the great feedback! We look forward to your next service!

December 12, 2019

Cody is the man. I had an ignorant warranty service. Cody went above the normal/above the call of duty. Don't buy CarShield warranty a little misleading on coverage! More

by Harper410
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cody Schneiter
Apr 05, 2023 -

Chuck Anderson Ford responded

Thanks for the great feedback on your experience with us!

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