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Chuck Anderson Ford - Service Center

Excelsior Springs, MO

4.5
874 Reviews

874 Reviews of Chuck Anderson Ford - Service Center

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February 12, 2020

They got the parts in for my car super quick and I was able to come in within the next week. I was even able to have a free rental while they replaced my airbags! Great experience! More

by tara612
Recommend Dealer
Yes
Employees Worked With
Cody Schneiter
Feb 19, 2020 -

Chuck Anderson Ford responded

Thanks for the great feedback Tara! We're glad we were able to help out!

February 06, 2020

Have had great service in the past but my recent experience was not good. Poor communication on status of repairs. I had to call numerous times to get status. Car sat in lot for 2 1/2 days. Need to More

by Customer
Recommend Dealer
No
Employees Worked With
Cody Schneiter
Feb 06, 2020 -

Chuck Anderson Ford responded

I am so sorry to hear that. Please shoot me an email and I'll get this resolved for you. nick.anderson@chuckanderson.com -Nick Anderson General Manager

February 06, 2020

Repair done quickly, correctly, and under original verbal estimate! Many thanks! Also, thanks to the service mamager for clearing a hurdle and getting the appointment made. More

by mgroat46
Recommend Dealer
Yes
Employees Worked With
Cody Schneiter
Feb 07, 2020 -

Chuck Anderson Ford responded

Thanks for the great feedback!

January 30, 2020

VERY PROFESSIONAL.. THE SERVICE I RECEIVE IS ALWAYS THE BEST. A TOP QUALITY DEALERSHIP. PLEASE CONTINUE THE GOOD SERVICE AND ALWAYS BE FAIR AND HONEST. "GOD BLESS" More

by mark.gola
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Palmer
4.0
This rating includes all reviews, with more weight given to recent reviews.
Brenda Riles
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim Stevens, Cody Schneiter, Rene Sisk, Heather Berger
Feb 03, 2020 -

Chuck Anderson Ford responded

Thanks for the great feedback Mark! We love having you as a customer! Next time, let us know what we can do to earn 5 stars instead of 4!

January 21, 2020

I would give Paul and Heather perfect scores as if not for them I would not come back. Cody would receive a zero. Was dealing with Cody and never received calls for updates, I had to call three times to c More

by scobee00
Recommend Dealer
Yes
Employees Worked With
Cody Schneiter, Heather Berger
Jan 22, 2020 -

Chuck Anderson Ford responded

Thanks for leaving us your feedback about your recent service visit! We look forward to making your next one less stressful and a lot more enjoyable.

January 16, 2020

This was the fastest time I have ever had my oil changed. 25 minutes and I was out of there. Usually it takes at least 34 minutes. Needs to be like this every time! More

by cpope0
Recommend Dealer
Yes
Employees Worked With
Cody Schneiter
Jan 20, 2020 -

Chuck Anderson Ford responded

We're glad you had a good experience!

January 16, 2020

Every visit there is awesome. They are professional and get the job done right in a timely manner. I will always bring my Fords to Chuck Anderson . More

by bndbelle
Recommend Dealer
Yes
Employees Worked With
Cody Schneiter, Heather Berger
Jan 20, 2020 -

Chuck Anderson Ford responded

Thanks for such a great review! We appreciate your feedback.

January 11, 2020

You're the best. Had a battery go bad, took suv in to service dept. They took unit right inside and replaced battery with a new one, FREE. Couldn't get any better than More

by echowning
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dave Moorhead, Heather Berger
Jan 20, 2020 -

Chuck Anderson Ford responded

Thanks for the great feedback! We look forward to your next visit!

January 03, 2020

Excellent as usual. I have always had an excellent service job at Chuck Anderson Ford, no problems quick and thorough service every time I visit and look forward to many More

by echowning
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Heather Berger
Jan 06, 2020 -

Chuck Anderson Ford responded

Thanks for the great feedback! We're glad that we were able to meet/exceed your expectations!

January 01, 2020

Great and friendly service 👍 Scheduled oil changes for all of our vehicles, the 1st 2 were right at opening and they got both in immediately and started. While we waited, my teena More

by Kimberly P.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Unknown guy in service department, Jim Stevens, Trevor Shockley, Heather Berger
Jan 02, 2020 -

Chuck Anderson Ford responded

Thanks for the great feedback Kimberly! We're glad you choose to do your service work with us!

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