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Chuck Anderson Ford - Service Center

Excelsior Springs, MO

4.5
874 Reviews

874 Reviews of Chuck Anderson Ford - Service Center

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March 21, 2020

Recall for transmission Was contacted to schedule an appt. to make a repair in regards to a transmission recall. Appt. was completed on time with very professional service. More

by Lpratt2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cody Schneiter, Dave Moorhead, Heather Berger
Apr 06, 2020 -

Chuck Anderson Ford responded

Thanks for the great feedback! We look forward to seeing you next time!

March 21, 2020

Technician left his ratchet and socket on cowl of vehicle. Luckily I checked the oil level, and found it, took it back to service department. More

by MPENROD
Recommend Dealer
Yes
Employees Worked With
Heather Berger
Apr 06, 2020 -

Chuck Anderson Ford responded

Thanks for returning our tool! We apologize for the inconvenience and will go over with our technicians to properly account for all tools and supplies before the vehicle leaves their stall.

March 20, 2020

Friendly customer service willingly to work with you to make your appointment fit into your schedule. Prompt at getting oil change done correctly and in a timely manner. More

by TAllen
Recommend Dealer
Yes
Employees Worked With
Paul Palmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cody Schneiter, Dave Moorhead, Heather Berger
Apr 06, 2020 -

Chuck Anderson Ford responded

Thanks so much for the kind words! We appreciate the opportunity to service your vehicle!

March 13, 2020

My service was extremely quick and very efficient And all of the staff was Very friendly Thank you Chuck Anderson Ford For making my experience a good one. More

by Andeeezzz1
Recommend Dealer
Yes
Employees Worked With
Dave Moorhead
Mar 19, 2020 -

Chuck Anderson Ford responded

Thanks for the great feedback on your recent service experience with us! We look forward to your next one!

March 07, 2020

Everyone was super helpful and nice. My car got done just as they said it would. It had a recall and needed reprogrammed. I noticed later that it sounded different. So I called. They immediately made me anot More

by Heil.chrystle
Recommend Dealer
Yes
Employees Worked With
Cody Schneiter, Heather Berger
Mar 07, 2020 -

Chuck Anderson Ford responded

Glad we got you taken care of! We look forward to your next visit!

March 07, 2020

Not as good as past service Wrong part first day. No one called me when it was done after being there a second day. I had to call back. Forgot tire rotation I requested. More

by hosertom
Recommend Dealer
Yes
Employees Worked With
Cody Schneiter, Heather Berger
Mar 09, 2020 -

Chuck Anderson Ford responded

I'm sorry to hear about your negative experience with us, that's not how we normally do business. I would appreciate it if you would send me an email with either your information or the vehicle's so I can get to the bottom of this. nick.anderson@chuckanderson.com Thanks, Nick Anderson

March 01, 2020

Great service! Timely and efficient. Great communication setting up appointment, return appointment and I appreciated the reminder appointment time/date calls. Answered all my questions. More

by rannlou
Recommend Dealer
Yes
Employees Worked With
Cody Schneiter, Heather Berger
Mar 02, 2020 -

Chuck Anderson Ford responded

Thanks for the great feedback! We appreciate you trusting your vehicle to us!

February 28, 2020

Excellent service, I called ahead since I was leaving town because of a battery issue. Was installed and I was back on the road in less than 30 min More

by Lpratt2
Recommend Dealer
Yes
Employees Worked With
Cody Schneiter, Heather Berger
Mar 02, 2020 -

Chuck Anderson Ford responded

Thanks for the great feedback! We're glad we were able to get you handled in a timely manner!

February 19, 2020

I had an airbag that was a recall and Cody got me in quickly and it was done in half the time I expected!! Tb More

by Theresabrosman
Recommend Dealer
Yes
Employees Worked With
Cody Schneiter
Apr 05, 2023 -

Chuck Anderson Ford responded

Thanks for the great feedback on your experience with us!

February 18, 2020

Kind and friendly people and great service. Wonderful to see Salinda, Heather and Paul again, and a pleasure to meet Greg. In keeping with your high standards he's doing a great job! More

by Don
Recommend Dealer
Yes
Employees Worked With
Paul Palmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Celinda Justis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ricky Baird
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Greg- service manager , Heather Berger
Feb 19, 2020 -

Chuck Anderson Ford responded

Thanks for the great feedback! We appreciate it! We look forward to your next trip!

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