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Chuck Anderson Ford - Service Center

Excelsior Springs, MO

4.5
874 Reviews

874 Reviews of Chuck Anderson Ford - Service Center

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May 12, 2020

Ok service didnt get my multi point expection and also didnt to off fluids. Said brakes on f150 were fine. Going to have replace in short time. More

by Dfranklin2
Recommend Dealer
Yes
Employees Worked With
None of these work there anymore for service
May 13, 2020 -

Chuck Anderson Ford responded

I'm sorry to hear that. We appreciate our continued business, and will dive in to this to correct this issue for future visits.

May 08, 2020

Everyone was courteous and helpful. I needed a vehicle while mine was in for a recall, and they found the recall covered a rental so I was able to go visit family while my car was being serviced. More

by Anitadim
Recommend Dealer
Yes
Employees Worked With
Cody Schneiter, Rene Sisk
May 12, 2020 -

Chuck Anderson Ford responded

Thanks for the great feedback! Looking forward to your next service visit!

May 06, 2020

We needed to get the recall for the airbag taken care of and was able to get an appointment scheduled at a convenient time. We also needed a Missouri vehicle inspection at the same time. They were both take More

by Bobhayes9905
Recommend Dealer
Yes
Employees Worked With
Cody Schneiter
May 07, 2020 -

Chuck Anderson Ford responded

We're glad we were able to conveniently knock them out at the same time for you!

May 06, 2020

Service and employees are exceptional. The only thing i would recommend is a better check-in counter to walk up to and more spaces to park your vehicle when you arrive. More

by BCarty
Recommend Dealer
Yes
Employees Worked With
Heather Berger
May 07, 2020 -

Chuck Anderson Ford responded

What would you recommend we change with our check-in counter?

May 10, 2020 -

BCarty responded

Have a counter like at Gary Crosley Ford. Then have TV monitors behind them that show the services you offer.

May 02, 2020

Well done. Had several recall items repaired, one of which was a gas tank. Returned with same amount of gas. Social distancing was well done. Although I wasn't happy about having to hold my debit card u More

by ROTTNDACHS
Recommend Dealer
Yes
Employees Worked With
Cody Schneiter, Dave Moorhead
Apr 05, 2023 -

Chuck Anderson Ford responded

Thanks for the great feedback on your experience with us!

April 30, 2020

Other than one of the mechanics having a wreck in the shop and hitting another car it was a great experience as usual. Hopefully that person won't be driving Customer cars anymore. Makes me kinda nervou More

by cswstew
Recommend Dealer
Yes
Employees Worked With
Cody Schneiter, Dave Moorhead, Heather Berger
May 02, 2020 -

Chuck Anderson Ford responded

Thanks for the review!

April 29, 2020

I myself have done business with this company for 25 yrs and have never had any problems. Always kind and honest. I have bought many vehicles from them with no hassle or pressure. The main reason is a More

by Bilton5
Recommend Dealer
Yes
Employees Worked With
Nick Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brenda Riles
5.0
This rating includes all reviews, with more weight given to recent reviews.
Celinda Justis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kim Wales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cody Schneiter, Katy Davis, Rene Sisk, Heather Berger
Apr 29, 2020 -

Chuck Anderson Ford responded

Thanks for the great feedback! You are definitely family here!

April 28, 2020

Very helpful and courteous. Made it easy to send my kid up to have the oil changed during the day so that I could con to Ue to work. Thank you so much!!! More

by Bdavis2017
Recommend Dealer
Yes
Employees Worked With
Cody Schneiter
Apr 29, 2020 -

Chuck Anderson Ford responded

Thanks for the great feedback! We're glad to have been able to help!

April 27, 2020

Small town dealer, locally owned. Great selection on new and used cars, fair prices and quick reliable service. Do yourself a favor and give them a try. More

by mojoarno
Recommend Dealer
Yes
Employees Worked With
Mike Anderson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Ricky Baird
4.0
This rating includes all reviews, with more weight given to recent reviews.
Cody Anderson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cody Schneiter, Dave Moorhead, Rene Sisk, Heather Berger
Apr 27, 2020 -

Chuck Anderson Ford responded

Thanks for the great feedback! What can we do better next time to earn a 5-star review?

April 22, 2020

Exceptionally kind and curtlous, treated me with respect. Not long in waiting for service very clean and tidy evironment that caugjt my eye quickly. Great waiting area. great overall experience More

by Reneejohnston55
Recommend Dealer
Yes
Employees Worked With
Cody Schneiter
Apr 23, 2020 -

Chuck Anderson Ford responded

Thanks for the great feedback! Glad that you enjoyed your experience!

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