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Chuck Anderson Ford - Service Center

Excelsior Springs, MO

4.5
874 Reviews

874 Reviews of Chuck Anderson Ford - Service Center

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May 28, 2020

Put a trailer hitch on my car and it went well took him two hours but everybody was friendly helpful it was a very first for their escape More

by pamwells
Recommend Dealer
Yes
Employees Worked With
Dave Moorhead, Heather Berger, Greg Hallgrimson, Dustin Rose
May 29, 2020 -

Chuck Anderson Ford responded

Thanks for the kind words Pam!

May 27, 2020

Was told the price for oil change would be 34.95$ By Heather over the phone but got charged more. Should be more honest about pricing. More

by jamieb1799.jb
Recommend Dealer
No
Employees Worked With
Heather Berger
May 27, 2020 -

Chuck Anderson Ford responded

$34,95 is the base oil change price. If you opted for The Works package (tire rotation, etc) it is more expensive. Also, if your vehicle takes more than 8qts of oil, the price is higher as well. I'm sorry that was not explained more thoroughly.

May 24, 2020

Safety recall They took care of my truck in a very timely manner and I am totally satisfied with the quality of the work done as always. More

by davenronj
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Heather Berger
May 26, 2020 -

Chuck Anderson Ford responded

Thanks for the great feedback! We appreciate your opportunity to have earned your service business!

May 23, 2020

BUT body work performed was of lesser quality than expected which was outsourced to PDR. Even Paul agreed with the work not being up to par. More

by Rzbdaystar
Recommend Dealer
Yes
Employees Worked With
Celinda Justis
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 26, 2020 -

Chuck Anderson Ford responded

I'm sorry to hear that. I'm sure at this point Paul has discussed options moving forwards.

May 22, 2020

Courteous from 1st phone call, to check in, to asking approval to proceed with work, completed when promised and IT WAS LESS than the reasonable estimate. 5 stars! More

by Ktut001
Recommend Dealer
Yes
Employees Worked With
Check out/pay...minium contact., Dustin Rose
May 26, 2020 -

Chuck Anderson Ford responded

Thanks for the great feedback! We look forward to your next visit!

May 19, 2020

I have 3 dealerships within 6 miles of my house. I drive 17 miles to Chuck Anderson Ford. That alone should tell you how much i like this dealership and its service dept. More

by kybodybuilder46
Recommend Dealer
Yes
Employees Worked With
Heather Berger, Dustin Rose
May 20, 2020 -

Chuck Anderson Ford responded

Thanks for the great feedback! We appreciate you making the drive!

May 19, 2020

Great work really improved the quality of coustomer service and enjoyed not having a long time to wait would definitely recommend friends and family and outside guests. More

by Mitchell Thomas Sedgwick
Recommend Dealer
Yes
Employees Worked With
Heather Berger, Greg Hallgrimson, Dustin Rose
May 20, 2020 -

Chuck Anderson Ford responded

Thanks Mitchell! We're so glad to hear you had a good experience with our service department!

May 17, 2020

I highly recommend them. It is the only place I go to buy my vehicles. Then I return for any maintenance. They have 1st rate customer service. More

by Dpearles311
Recommend Dealer
Yes
Employees Worked With
Nick Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Palmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Celinda Justis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rene Sisk, Heather Berger
May 20, 2020 -

Chuck Anderson Ford responded

Thanks for the great review! We appreciate you trusting us with your vehicles, looking forward to seeing you next time!

May 15, 2020

All staff super helpful! Very efficient and easy to accommodate no contact!my car was also beautiful when returned!thanks chuck Anderson you all are super epic! More

by MELODYDONOVAN38
Recommend Dealer
Yes
Employees Worked With
I don’t remember names I’m sorry! Parts and service department for sure
May 16, 2020 -

Chuck Anderson Ford responded

Melody you're always such a joy when you visit! We'll see you next time!

May 13, 2020

Wonderful dealership. I would recommend this dealership to anyone. The service is great and everyone is so nice. Also the service and quicklane department gets things done very quick. More

by chrisringer
Recommend Dealer
Yes
Employees Worked With
Nick Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Palmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dave Moorhead, Greg Hallgrimson
May 13, 2020 -

Chuck Anderson Ford responded

Thanks for the awesome feedback! We appreciate you trusting us with your vehicle's needs! Can't wait to see you next time!

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