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Chuck Anderson Ford - Service Center

Excelsior Springs, MO

4.5
875 Reviews

875 Reviews of Chuck Anderson Ford - Service Center

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June 27, 2020

Charged me 2000 for a fix that they said was done and it hadn’t fixed anything. Wanted to charge another 3000 for another part! More

by emilyfulkerson1
Recommend Dealer
No
Employees Worked With
Dustin Rose
Jul 01, 2020 -

Chuck Anderson Ford responded

Emily, we spoke with your husband and he seemed to have understood the multiple issues we were running in to. We would be more than happy to sit down and go over them with you and your husband if you'd like!

June 27, 2020

Body shop and service dept are awesome, I have not had the same experience in the sales dept, We just couldn’t close the deal, I ended with having to go elsewhere , but am very satisfied with the servic More

by CARLOS_64084
Recommend Dealer
Yes
Employees Worked With
Celinda Justis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Heather Berger
Jun 29, 2020 -

Chuck Anderson Ford responded

Thanks for the great feedback!

June 27, 2020

Saved me money, new tires didn’t show wear they said that they didn’t need a rotation. I was there less than an hour. Awesome job guys . More

by Darrell
Recommend Dealer
Yes
Employees Worked With
Heather Berger, Greg Hallgrimson, Dustin Rose
Jun 29, 2020 -

Chuck Anderson Ford responded

Thanks for the great feedback!

June 27, 2020

I don’t know that I’ve ever been to a car dealership in service Center that were so friendly and helpful. I was on a extreme time crunch to get my truck fixed and Dustin worked very hard to get my part in More

by Nicelywj
Recommend Dealer
Yes
Employees Worked With
Heather Berger, Dustin Rose
Jun 29, 2020 -

Chuck Anderson Ford responded

Thanks for the kind words! See you next time!

June 27, 2020

I needed an oil change and tire rotation in hurry. I came in close to end of day. I apologized for being in late and explained what I needed and Greg was very friendly and understanding. He got me right in a More

by phoenixkaman83
Recommend Dealer
Yes
Employees Worked With
Greg Hallgrimson
Jun 29, 2020 -

Chuck Anderson Ford responded

Thanks for the great feedback about your service visit!

June 26, 2020

Not nice I was charged Over $500. to find a broken wire. I was upset at the cost. and said so to the manager that's when the manger yelled at me and told me More

by larprint
Recommend Dealer
No
Employees Worked With
Greg Hallgrimson, Dustin Rose
Jul 01, 2020 -

Chuck Anderson Ford responded

We spoke with you after the diagnosis. The only light on, was for a sensor. There were no symptoms at the time to go off of. We replaced the sensor, the issue came back. The sensor was bad, so it needed replaced regardless, your issue was an electrical issue that we were able to diagnose once the sensor was corrected. I have never received a missed call, voicemail, email, etc to call you. Would be more than happy to speak to you at your convenience. -Nick Anderson

June 22, 2020

From the time I booked a service appointment to the time I picked my car up the staff was nothing but timely and professional. Heather was very flexible in getting me in and Dustin was very helpful. After t More

by stj51
Recommend Dealer
Yes
Employees Worked With
Heather Berger, Dustin Rose
Jun 23, 2020 -

Chuck Anderson Ford responded

Thank you for the great feedback! We can't wait for the next time you come in!

June 20, 2020

Greg and Kevin rock in Quick Lane!! They are always knowledgeable and very quick when getting our cars in and back out on the road. More

by Rebeccaroe0626
Recommend Dealer
Yes
Employees Worked With
Kevin , Greg Hallgrimson
Jun 22, 2020 -

Chuck Anderson Ford responded

Thanks for the great feedback!

June 16, 2020

In on time for appointment. Great service!! The service team was knowledgeable and informed me of upcoming items I need to have serviced with my next oil change. Friendly staff. More

by S-JONES2009
Recommend Dealer
Yes
Employees Worked With
Heather Berger, Greg Hallgrimson
Jun 22, 2020 -

Chuck Anderson Ford responded

Thanks for the great feedback about your recent service visit! We appreciate you trusting us with your vehicle!

June 11, 2020

I found the whole process from making the appointment, to the completion of the service effortlessly simple. The facilities where impeccably clean. And everyone of the service center staff were very profes More

by FSHARP598
Recommend Dealer
Yes
Employees Worked With
Heather Berger, Greg Hallgrimson
Jun 12, 2020 -

Chuck Anderson Ford responded

Thanks for the feedback and thank you for trusting us with your vehicle!

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