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Chuck Anderson Ford - Service Center

Excelsior Springs, MO

4.5
875 Reviews

875 Reviews of Chuck Anderson Ford - Service Center

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February 17, 2025

Made appointment for a Saturday service was completed within an hour. The only complaint I have is I was charged more than the amount in my service completed text ($118.90 text showed due but was charge More

by KEVDOGANDROBIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Setter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Chrisman
4.0
This rating includes all reviews, with more weight given to recent reviews.
January 20, 2025

I came in 2 days in a row. Once for the truck and once for the Edge (both for the works). It took 1 hr for the truck and 1/2 hr for the edge, both had appointments. I know time More

by meverett50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Setter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Chrisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 04, 2025 -

Chuck Anderson Ford responded

Thank you for being understanding! We'd love to be able to do 1/2 hour oil changes on everything...sometimes it's just not in the cards if the vehicle ahead of you requires more than anticipated repairs or maintenance. Also! Please keep in mind that we will pick up your vehicles at your house, perform service on them, then return them, at NO COST to you!

January 19, 2025

We are very pleased. They tried their best to fix my car. However, it didn't work!! That stupid message still comes up with that annoying ding, ding, ding. More

by dmischlich
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Setter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 04, 2025 -

Chuck Anderson Ford responded

That is so frustrating! Pleas send our general manager and email with what message is popping up and he'll look into how we can get that corrected for you. His email is: nick.anderson@chuckanderson.com

January 10, 2025

Got me in the same day I called! I appreciated that and service was done quickly. More

by steff52722
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Chrisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 04, 2025 -

Chuck Anderson Ford responded

Thanks for the 5-star review! We appreciate your business and look forward to seeing you again next time! Please keep in mind that we do offer complimentary pick up and delivery services! We can pick your vehicle up at your house or place of business, perform the serices you request, and return it at no additional cost to you!

January 10, 2025

Was very fast, went in for oil change, check everything, also listen to my notes about the work and did as requested More

by flick-stumps-0i
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Chrisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 04, 2025 -

Chuck Anderson Ford responded

Thanks for your kind words! We appreciate your business! Please keep in mind, we offer a complimentary pick up and delivery service. We can pick up your vehicle at your home or office, perform the requested service and then return it back to you at no additional cost! So while we enjoy seeing you in the store, if it's more convenient for you, we'd love to keep you doing what you enjoy doing and not sitting in our waiting room!

January 08, 2025

Communication is what I value the most. With my car being gone weeks at a time, frequent updates are very appreciated. Also appreciate the time put into working with an outside warranty More

by ddobson1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Setter
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Chrisman
4.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 04, 2025 -

Chuck Anderson Ford responded

Thank you for your kind words. We appreciate your business and will continue to meet or exceed your expectations!

November 18, 2024

Dropped my car off the night before ans was ready the next morning. No appointment. Great service! More

by SFARWELL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Setter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Chrisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 06, 2024 -

Chuck Anderson Ford responded

Thanks for the great feedback on your recent service experience with us!

October 28, 2024

Fast and friendly service, was able to schedule quickly as well as schedule future appointments More

by bird8109
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Setter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Chrisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 05, 2024 -

Chuck Anderson Ford responded

Thanks for the great feedback!

October 16, 2024

These guys have always done a great job with service and sales. Would recommend using them always! Brad More

by forkedcreekranch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Palmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ricky Baird
5.0
This rating includes all reviews, with more weight given to recent reviews.
Taylor Flynn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Setter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Chrisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim Stevens
Nov 05, 2024 -

Chuck Anderson Ford responded

Thanks for your great feedback! We appreciate your business!

October 13, 2024

In and out in hour for oil change. Great job in the service department. Thanks!! More

by DDBEDFORD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Setter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Chrisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 05, 2024 -

Chuck Anderson Ford responded

Thanks for your great feedback! We appreciate your business!

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