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Chuck Anderson Ford - Service Center

Excelsior Springs, MO

4.5
869 Reviews

869 Reviews of Chuck Anderson Ford - Service Center

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November 18, 2024

Dropped my car off the night before ans was ready the next morning. No appointment. Great service! More

by SFARWELL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Setter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Chrisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 06, 2024 -

Chuck Anderson Ford responded

Thanks for the great feedback on your recent service experience with us!

October 28, 2024

Fast and friendly service, was able to schedule quickly as well as schedule future appointments More

by bird8109
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Setter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Chrisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 05, 2024 -

Chuck Anderson Ford responded

Thanks for the great feedback!

October 16, 2024

These guys have always done a great job with service and sales. Would recommend using them always! Brad More

by forkedcreekranch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Stevens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Palmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ricky Baird
5.0
This rating includes all reviews, with more weight given to recent reviews.
Taylor Flynn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Setter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Chrisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 05, 2024 -

Chuck Anderson Ford responded

Thanks for your great feedback! We appreciate your business!

October 13, 2024

In and out in hour for oil change. Great job in the service department. Thanks!! More

by DDBEDFORD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Setter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Chrisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 05, 2024 -

Chuck Anderson Ford responded

Thanks for your great feedback! We appreciate your business!

October 04, 2024

Our appointment was at 9am told them we would pick up at noon. It was not ready til 1pm. Also had to take it back because they forgot to put the valve taps on. More

by DDBEDFORD
Recommend Dealer
Yes
Employees Worked With
Paul Palmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Setter
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Chrisman
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 11, 2024 -

Chuck Anderson Ford responded

Thanks for your great feedback on your recent experience with our service department!

September 14, 2024

Truck still leaks water and they had for months and returned and still leaks and they said no working on it anymore it's out of warranty. It's been a problem from day one and they drug feet so it would More

by CRR728
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cody Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 19, 2024 -

Chuck Anderson Ford responded

Can you email our general manager with your name or VIN? He would like to resolve this for you. His email is nick.anderson@chuckanderson.com. Thanks!

August 23, 2024

Paul is the best. .. kept me informed of what was going on. THEY CAME AND PICKED UP MY CAR from work. Extended warranty usage was seamless Took a little bit to fix but More

by kcp1022
Recommend Dealer
Yes
Employees Worked With
Paul Palmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 01, 2024 -

Chuck Anderson Ford responded

Thanks for the great feedback on your recent service with us! We look forward to serving you again in the future!

May 24, 2024

Always ready to help nice people I’m very pleased with the service love my truck More

by GREENACRES15687
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Setter
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 28, 2024 -

Chuck Anderson Ford responded

Thanks for the great feedback, we appreciate your business.

March 30, 2024

Service was great. Checkout /pick up was a mess. Pick up was not a great experience More

by BB
Recommend Dealer
Yes
Apr 01, 2024 -

Chuck Anderson Ford responded

We're so sorry to hear that! Can you email our general manager and let him know about your experience? We want to get this fixed as soon as possible.

March 11, 2024

The works package was completed within an hour and dealership called to notify us being completed. Very satisfied with the care they took in servicing the vehicle. More

by MPENROD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brenda Riles
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Gardner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Setter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jacob Stevens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 11, 2024 -

Chuck Anderson Ford responded

Thanks for the 5-star review!

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