Chrysler of Culpeper

Great car buying experience! Great overall experience from the moment I arrived. I was greeted upon arrival and welcomed by every staff member I came in contact with. Thurston w Great overall experience from the moment I arrived. I was greeted upon arrival and welcomed by every staff member I came in contact with. Thurston was extremely helpful when it came to finding out exactly what I was looking for, like and dislikes, and was able to guide me directly to multiple vehicles that checked all the boxes. He had extensive knowledge across multiple brands and was able to answer every question I had. He and his team also exhibited great communication amongst each other to make the process as smooth as possible. More

2019 Ram Very good customer service. Thurston Carpenter was excellent!! Had the vehicle ready with a good fair price!! No issues gave me a fair trade for my Very good customer service. Thurston Carpenter was excellent!! Had the vehicle ready with a good fair price!! No issues gave me a fair trade for my trade in. More

Excellent Experience We found the car we were looking for through Truecar, and were very pleased with the dealership, our salesman, and the length of time, 2 1/2 hours f We found the car we were looking for through Truecar, and were very pleased with the dealership, our salesman, and the length of time, 2 1/2 hours from start to driving the car home! More

Outstanding experience We used Dodge’s price and build web site to build the cars with the options we wanted to see, on a ’19 Challenger and a ’19 Charger. We wanted to loo We used Dodge’s price and build web site to build the cars with the options we wanted to see, on a ’19 Challenger and a ’19 Charger. We wanted to look at both models with similar options and styles (Scat Packs). Chrysler of Culpepper had both models in stock with good pricing shown online. Called and spoke to Todd, who was very friendly and helpful. Since we live in Northern VA, which is over an hour drive to their Dealership, we wanted to make sure they had both vehicles in stock before we left. Upon arriving both were pulled up, out front. We drove both and decided to run some numbers – which in every Dealership we have worked with have been very painful process. But to our surprise Todd and the management team were very quick running numbers and giving us the various options on down payment amounts, interest rates and time frames for various loans amounts. They even gave us a fair price for our trade in. Once we decided on which car (Challenger Scat Pack wide body plus). We then met with Josh in Finance - again based upon experience - not looking forward to this, but again were very pleasantly and surprised no pushy hard sell - very up front 15-minute process. Overall the BEST by far experience buying a car that I can remember. I can say this is, by fair, well worth the drive from Northern VA, to deal with Chrysler of Culpepper. They were outstanding to deal with and would highly recommend going to Culpepper, vey customer friendly. Thank you, Todd, Josh and the Management team, you Guys did a great job. More

Very easy to work with; Great Customer Service! Everyone was great, from Thurston, our sales consultant, to Kevin, the finance manager. Got the vehicle I wanted for an affordable price. Would highl Everyone was great, from Thurston, our sales consultant, to Kevin, the finance manager. Got the vehicle I wanted for an affordable price. Would highly recommend to anyone! More

Great customer service Picked up a new to me car yesterday from James. He got me into something I really liked well within my price range. Has me in and out of there quickly Picked up a new to me car yesterday from James. He got me into something I really liked well within my price range. Has me in and out of there quickly. I would recommend them to everybody I know. All around great experience!!! Great job guys!! More

Great to deal with - recommend to everyone They had a used 2019 Jeep on line- I called about it and talked to Thurston. He gave me all the information - I gave him the VIN for our trade and he They had a used 2019 Jeep on line- I called about it and talked to Thurston. He gave me all the information - I gave him the VIN for our trade and he said he would call me back. Got a call within 1 1/2 hours with a total price and the details. He said he had several inquiries but I was the first and I asked for some time to talk to my wife and let him know. Most dealers would jump ship first thing for a sure sale but he had the integrity to hold off and give my wife and I the time to discuss it that night. I called and left him a message that night we would take it, he called first thing the next day and we finalized everything. We made the deal, I sent the money that day. 2 days later drove 4 1/2 hours, the Jeep was clean, fueled and ready to go. Did the paperwork and left within the hour. I have bought several vehicles out of state - online but this was the easiest transaction I have completed yet. My hat is off to Thurston and the dealership for sticking with me giving me the opportunity to purchase this Jeep. Thank You to All! More

Absolutely No Integrity Do not deal with these guys when trying to buy a used car. They will sell a car out from under you. I worked out a deal for a car with Jeff Johnson Do not deal with these guys when trying to buy a used car. They will sell a car out from under you. I worked out a deal for a car with Jeff Johnson and Jim Delgado, but they didn’t follow up, pretended they weren’t available when I called, and didn’t return voicemail messages I left for them over two days. They must have decided not to honor my price and they sold the car out from under me to someone else. They give used car salesmen a bad name, and that’s really saying something. You’re better off going elsewhere because these guys cannot be trusted. I have bought many cars, used and new, over the past several years and this is the most dishonest dealership I’ve ever dealt with. If I could give zero stars for this review, I would. More

They'll sell it out from under you after you are financed. Decided on a used Jeep they had and decided to purchase it. Got financed, reserved a vehicle to get there as we are 12 hours away. Salesman called me Decided on a used Jeep they had and decided to purchase it. Got financed, reserved a vehicle to get there as we are 12 hours away. Salesman called me to ask me if wanted 48 or 60 months, told him I'd call him back in the morning. Called at 9 AM when they opened, he wasn't in yet, left a message, called a bunch more times with no response. Finally got a hold of him around noon and he told me he sold it this morning. BAD BUSINESS! Very shady dealings from this dealership. Stay away from them. They raised the price on the internet AFTER I got financed for it. I was told by the manger Jeff that they raised the price to see if they got more phone calls on it. More

Unbelievable hassle free experience! Chrysler of Culpeper had the exact 2018 Ram 2500 truck I was looking for. I contacted salesman James Martin by phone/text. He immediately informed me Chrysler of Culpeper had the exact 2018 Ram 2500 truck I was looking for. I contacted salesman James Martin by phone/text. He immediately informed me of the deal I could get without even stepping foot in the showroom. Since I live 50 miles away from the dealership, that was a huge help. Once I made my decision to go for it, he texted me the link to fill out the application online. This part literally took me 4 minutes. Within 20 minutes, he told me the truck was mine if I wanted it. Off I went! Drove the truck, loved it immediately! The paperwork was done when I got there, all I had to do was sign it. This was an outstanding experience! I highly recommend Chrysler of Culpeper to anyone in the market. James made my experience better than I could’ve imagined. Thank you all!!! More