Chrysler of Culpeper

I had a 2005 PT Cruiser towed in to Chrylser of Culpeper for overheating. Carter Paradis,Service Advisor said they put it on the diagnostic machine and it needed a cam sensor, crank shaft sensor , oil chan for overheating. Carter Paradis,Service Advisor said they put it on the diagnostic machine and it needed a cam sensor, crank shaft sensor , oil change and new plugs. This should correct the problem. I authorized the work. The next day Paradis advised the car was still overheating. I told him I wanted an estimate before any more work was done. He said he would call me back.Paradis never mentioned any charge for an estimate. When he called back he quoted $2900 to fix the thermostat, thermostat housing, replace the radiator, head gasket and timing belt. I told him I could not afford the repair at this time.When I went to pay for the original work Paradis said I couldnt drive the car because the parts were not on it and would be put in a box and the car was not driveable. The car was driveable but overheating when I had it towed into the shop. They had taken off parts for the last estimate and refused to put them back unless I paid another $300. After much haggling with Wade Schick the owner I paid $150 to have the parts "hand turned" Mr Schick told me ".they TAKE PARTS OFF FOR FREE..BUT dont put them back. The PT Cruiser has been comprimised by Chrysler of Culpeper and I have no idea what damage they did when they took it all apart for an estimate and refused to put it back together. I dont understand why they did not check the thermostat and radiator first. I have filed a complaint with Chrylser Motor Corp. I have voluntary repo'd the vehicle back to Chrysler Financial. More

First off, I bought a used Dodge Durango Aug 2009 and received nothing but the best service from Mr. Ronnie Maley. The entire buying experience was none that I ever seen before. No pressure, worked wit received nothing but the best service from Mr. Ronnie Maley. The entire buying experience was none that I ever seen before. No pressure, worked with me on the price, even bought me a bow for the truck since it was a gift for my wife. Secondly, I have visited the service department twice since Aug, once for an oil change and then again to get a second key since there was only one when I bought it. The service provided by Martha Lewis and her team is just what I would expect from a dealership whose sales team was superb, outstanding. Martha is professional, knowledgeable, and does what she says she is going to do. I have worked in car sales before and can say that Chrysler of Culpeper is a top notch dealership and I would recommend them to anyone looking for a car, service, and great customer experience. More

Bought 2 new vehicles in the last 3 years from Chrysler of Culpeper, a Chrysler 300 and a Dodge Ram. Best price on both and nothing but the finest service. The staff goes to great lengths to provide the fi of Culpeper, a Chrysler 300 and a Dodge Ram. Best price on both and nothing but the finest service. The staff goes to great lengths to provide the finest and friendlest service possible. Both normal service and emergency road hazard repairs are done quickly and correctly. I will continue to purchase from and have my vehicles seviced by Chrysler of Culpeper. More

I bought a Dodge Ram from them in 04, and they have been a headache ever since. First they sold me a vehicle then wouldn't inspect it with the options I bought. They said I must have put them on after I go a headache ever since. First they sold me a vehicle then wouldn't inspect it with the options I bought. They said I must have put them on after I got it home. I called the state police on them , and they said regardless I was to remove the items. They charged me for an extended warranty that I found out today they didn't process and now my truck is sitting in the shop while I wait for an investigation from Chrysler, even though I have the paperwork that shows I was charged by this terrible excuse for a dealership. I feel the worst dealership I've ever seen. I wouldn't buy a wheelbarrow from them if it was only $1 and full of gold. The dealership I took it to today even said they've had numerous complaints from customers who have bought there. More

Took Jeep Grand Cherokee in for service on Monday evening-promised "asap but certainly before weeks end"-still not done Friday PM -not sure when it will be ready - will cost appox. $20000 for rear e evening-promised "asap but certainly before weeks end"-still not done Friday PM -not sure when it will be ready - will cost appox. $20000 for rear end bearing replacement-no loaner available-Chrysler does not offer this they say. Total lack of concern for customer's lack of transportation due to their inefficent service. I was told this was a common problem yet they had to order parts and they didn't know they needed shims or how to install them despite having their best mechanic on the job. I have little faith that this repair will be done correctly now and want more than an oral promise to repair it again and again . I NEED MY VEHICLE . More