Chrysler Jeep Dodge RAM of Warwick

really gave them the benefit of the doubt. We really really thought they would do the right thing. I think they tried. But either the service department is xxxx. Or they really just don't care We really really thought they would do the right thing. I think they tried. But either the service department is xxxx. Or they really just don't care what they are selling. I don't care anymore at this point. We purchased a 2014 jeep patriot at a 9.4 interest rate from Chrysler Jeep Dodge Ram of Warwick it was in the shop 5 times within the first 8 weeks of having it. This car has been sold twice and bought back by them in 4 months. We simply could not continue worrying if this car was gonna even start. They offered a pretty decent trade in for a 2017 jeep cherokee with a terrible interest rate of 12.5% We drove this car 7 miles and barely made it home bc the car wouldn't go over 20 mph. Check engine lights. I know..... its crazy. We ended up purchasing this cherokee, they promised swore up and down they fixed it. Signed contracts bought the car and it died on us again before we even made it home. They also called the cops on me (I was a little out of line) bc I refused to leave until I spoke to the owner. The cops let me explain everything to them, and even they said she just wants to speak to a higher up. I left, not bc the cops asked me to but because I had my 3 year old with me and I wasn't getting anywhere with the manager. His solution is to "make it all go away" and cancel the whole thing out. I'm not doing this until I speak to a higher up!!!! Do not go here!!!! The service department puts bandaids on unfixable cars and takes full advantage of extended warranties that their customers purchase More

We are new parents and it was time to trade in my 2 door Jeep Wrangler for a mom mobile. We found a post lease Jeep Grand Cherokee at CJD of Warwick and J.J. could not be more helpful. He was so polite and Jeep Wrangler for a mom mobile. We found a post lease Jeep Grand Cherokee at CJD of Warwick and J.J. could not be more helpful. He was so polite and honest, just a super honest dealership. I can see our family using this dealership again! More

I have a '20 wrangler with less than 30K miles. I contacted this location in the beginning of Jan. because I knew my 3yr lease was up at the end of the month and I wanted to buy it out. Salesman to I contacted this location in the beginning of Jan. because I knew my 3yr lease was up at the end of the month and I wanted to buy it out. Salesman told me to contact the lender for a payoff & bring it in so they can take care of the rest. I was told that my monthly payment would be $150 more per month to buy it out- way out of my price range. Salesman told us to come & see what they can do & see other options. He then called me & told me that he had a '18 Grand Cherokee with 70K miles closer to our price range. I agreed to come take a look and came in a few days later. As soon as we walked in, Salesman was pushing this Cherokee on us. I was not thrilled about the cars mileage & was overall not impressed. He asked for our lease paperwork & asked for our information to pull up our profile. My husband and I had to bring our 2 young kids with us so it was hard to focus. He got a lower price from his sales manager TWICE on this cherokee hoping Id budge. We asked about a lower price on our current vehicle to buy out- he couldn't do that. When we mentioned re-leasing he quickly changed the subject- great at his job. I did not feel comfortable. I told him we would leave and return without kids and with a clearer head after discussing it. He asked me if he threw in heated seat installation if it would be a deal. I said no, we will come back after considering it and looking at other dealers for other options. I went to another dealer, that wasnt shady but had 0 inventory. The salesman informed us extending our lease was an option- jeep never mentioned that. When I called the lender, they informed me that I had 1 YEAR LEFT on my lease- something the salesman and manager knew by pulling up my profile & reading my lease paperwork but were too concerned with taking in my highly desirable, newer wrangler with less miles and selling me an older car w/2x miles. I've only ever had 3 year leases so I had it in my head for years that it was a 3 year lease. Their intent was to take advantage of a younger, frazzled mom so they had something desirable to sell in this terrible market. Read your paperwork before coming in and trusting someone who wants to "help" you. Sneaky. Deceptive. Scammers. More

Brought my truck in for a noise in the motor with only 44,000 miles and still covered under the basic power train warranty and they wanted me to pay the labor charge for something that was covered under w 44,000 miles and still covered under the basic power train warranty and they wanted me to pay the labor charge for something that was covered under warranty. I called Chrysler and they confirmed that that I did not need to pay for anything other than the deductible. Stay away from this dealership if you care about your vehicle. More

Purchased august 2019 was nothing to like or dislike about dealership. Bought 2nd jeep from Franklin Sussex as nothing brought me back to Warwick. Today at Warwick jeep I brought my car in for repair about dealership. Bought 2nd jeep from Franklin Sussex as nothing brought me back to Warwick. Today at Warwick jeep I brought my car in for repair and was given a filthy rental filled with pet hair and dirt. Told dealership was basically told so what. Still waiting for a call. Horrible customer service. So glad I bought my second y elsewhere. Franklin Sussex all the way. Sorry have my warranty through Warwick keep for the first. More

Turned in a leased Jeep. Two months later I get a letter from Chrysler asking me where the Jeep is. I tell them I turned it in. A couple of weeks later I get a bill from Chrysler for worn tires (1/32 inch). from Chrysler asking me where the Jeep is. I tell them I turned it in. A couple of weeks later I get a bill from Chrysler for worn tires (1/32 inch). I told Chrysler that the dealership had the vehicle for ten weeks. They didn’t care. I don’t know if it’s some type of scam or just incompetence. Be very very careful when dealing with the finance department. More

Dealership had great inventory and open on Sundays. I showed up unexpectedly and George spent time preparing the truck after a large snowfall, not even knowing if it was the going to be the right truck f showed up unexpectedly and George spent time preparing the truck after a large snowfall, not even knowing if it was the going to be the right truck for me. Sales manager Ralph took time out to explain the payment options and what would work best. Wayne in finance made the paperwork portion a breeze by keeping it straight forward, not trying to up sell or increase my monthly payment. The entire process was one of the smoothest out of my past dealer experiences. No one was pushy, no sales tactics and they were all honest throughout. They all came together and put me in the vehicle I wanted at a comfortable price. Highly recommended, looking forward to future business with this dealership! More

Great Dealership - Great People From the minute we walked in to the minute we left it was a wonderful experience, We received a price that no other dealership could match! Small fam From the minute we walked in to the minute we left it was a wonderful experience, We received a price that no other dealership could match! Small family-like atmosphere which made the process enjoyable. We would highly recommend shopping for and buying your vehicle with JJ, the salesman. Great nice guy to do business with. More

The car broke down 1 Hour after we bought it We purchased a 2016 Jeep patriot High Altitude with 49,000 Miles from this dealership. when all was done and the papers were signed, we were informed We purchased a 2016 Jeep patriot High Altitude with 49,000 Miles from this dealership. when all was done and the papers were signed, we were informed the car could not be inspected and we would be sent home with Dealer plates so we could drive it around and clear whatever code was showing. we were supposed to bring it back that monday for the inspection and to get our registratioin. we thought this was weird but decided to take the car home, we had already been at the dealership for 3 hours and were ready to go home. When we were driving home, all of the dash board lights came on and the car completly turned off and did not come back on. the dealership was now closed so i called the cellphone of the salesman that helped us. the only thing good about that dealership is Christian Storm. he drove from his home to the dealership to get me a rental car to drive for the day. I believe the manager should have taken care of everything, not christian. he went above and beyond to try to help us. but the manager was unwilling to help or budge. he didnt seem apologetic at all that he sold us a horrible car. he did not do anything to resolve the situatin ecxept say we could come back and find a different car from them, without any discount or anything to compensate us for me getting stuck on the side of the road. I would never buy a car from them considering they knew something was wrong with the car but still sent us home with it anyway. they pride themselves on being a family dealership but we felt like a second class citizen when all was said and done. More

Lies, Lies, Lies...worst sales and management service ever! This is the most pathetic inept car dealership I have ever dealt with and I have owned and leased 12 cars in my lifetime. They're great at chasing you This is the most pathetic inept car dealership I have ever dealt with and I have owned and leased 12 cars in my lifetime. They're great at chasing you out to your car to do a deal and thats where the service ends. Multiple problems with this dealership. After trading in a leased vehicle early for a new one they never cut the check for me to payoff old vehicle lease, never notified CULA to go inspect the car so I could close out car loan with the bank. I had to do it all for them and pick up check that should have been mailed months ago. In the meantime, I get hit with a $400 disposition fee after the original deal said no other fees! Had to chase the dealer to do all these things 4-5 calls each time with no call back ever! Once they sell you the car you are on your own!!! Beware, if you're not on blood pressure meds you will be after dealing with these dirtbags. The most unprofessional, pathetic, inept dealership I've experienced More