Chrysler Dodge Jeep of Paramus

My mother had bought a Plymouth Neon 11 years ago from this dealership which a year or two later was recalled. It was supposed to be "car of the year" and should have been called "biggest hole in your wa this dealership which a year or two later was recalled. It was supposed to be "car of the year" and should have been called "biggest hole in your wallet." I cannot even begin to tell you how many times this car was in the service dept., prob. more times than it was actually driven. It always had computer problems, stalled out or broke down, sometimes days after just being fixed. It was a brand new demo. She put 60k on it over 11 years. That car should have made it to at least 90k before dying. Our local mechanic, who we frequently took it to when her warranty didnt cover certain parts (which it often didnt) was disgusted with the service depts. quality of work and found 1/2 assed repairs that any "real" mechanic should know how to do. Finally it died for the last time on the parkway and my mother was stranded. She got it towed to the nearest garage and she just signed the title over to the mechanics because she was fed up with it. So we found out there was a "repo roadshow" down at chrysler, We found a toyota carola LE 06. It was exactly what she wanted, if the price was right being it was used she would just buy it because she desperately needed a car. From the second we walked in the building I felt like we were being harassed and pressured into purchasing the car. Being my mother and I are two females going into a dealership "alone" I felt very uneasy the whole time. Each guy spoke faster than the next, all they would say is sign here and then sit there for 2 hours while we just xxxxxxxx and laugh at your expense. I thought my head was going to spin because the banker was speaking so quickly when explaining the specifics of the contract. My mom kept telling them "i cannot afford a car payment over $250 this is the deal. They came back and said "298" paying $14,500 for a car that had almost 20,000 miles on it already was the best offer they could give. The interest rate ended up being 9.47% over the period of a 6 year loan. Does anyone besides me feel like we were being royally screwed on both ends for a "used" car? My car was about that and it was brand new with 12 miles on it. They 4got to leave out that it would eventually become 329 a month because of all the "add-ons" like "an extra warranty" and "gap-insurance" that of course is never discussed til the end when you have already signed on the dotted line. She purchased the vehicle at 298--only going home we did not feel right about it. My mom and I took it back today because we were under the assumption in any given contract you have a 3 day back-out period where you could return it. To make this very long nightmare short, both managers' (they are bald and walk like they have a stick up their xxx--you cant miss them) were screaming at us, it was so embarrassing, I was uphauled by their unprofessional attitudes. My mother wanted to back out and go elsewhere, or reneg. a deal and they basically threw the keys at us and said its yours, you signed, too xxx bad. I felt so small and cheated after walking out of that dealership, NEVER AND I REPEAT NEVER DO BUSINESS WITH THIS DEALERSHIP--I DONT EVEN KNOW WHY WE GAVE THEM OUR BUSINESS A 2ND TIME. Fool me once, shame on you, fool me twice shame on me. That is the lesson we have learned today. We are stuck overpaying for a car now, that we dont even want. do your homework if you are going to carshop, and walk out if you dont agree with the deal, or better yet bring a lawyer with you. Do not make the same mistake we did. More

Do not go to this dealership!! They tried to scam me. I brought my car in for service that is still under warranty. After leaving it with them they called to tell me that it's not a covered repair and wo brought my car in for service that is still under warranty. After leaving it with them they called to tell me that it's not a covered repair and would cost $100 to fix. Then they tried to sell me on some other b.s. service that didn't ever need to be done. I told them do not do anything I will pick up my car now. Then John tried to tell me that there would be a $100 fee anyway even if I came and got my car that minute- even though they didn't do a thing!!!!! After telling him that I would not be paying them anything and refuting their business practices they agreed to drop the bogus charge. I got my car back and wasted a lot of time and aggravation with them. Do not go here they will try to scam you!!!!! More

Dealership is VERY BAD! Customer service sucks. No one ever calls to let you know whats going on. They had my car for repair for a week and a day and a half later its back up there getting fixed again for ever calls to let you know whats going on. They had my car for repair for a week and a day and a half later its back up there getting fixed again for the same problem. Oh, by the way when i picked up the car they kinda forgot to put antifreeze in it. I should have learned my lesson from the beginning because i had lots of problems with the salesman. More

dealer ship is terrible took my down payment and had to dealer ship is terrible <br>took my down payment and had to fight to get it back <br>no service try to get on phone and no one ever there <br>the guy dealer ship is terrible <br>took my down payment and had to fight to get it back <br>no service try to get on phone and no one ever there <br>the guy would never talk to me and not i have to go and get my money back and im not happy with them sugest going some where else <br>terrible terrible <br> More

Following are letters which I sent to Chrysler. Today Following are letters which I sent to Chrysler. <br><br>Today is 3/24/2004, I still did not receive any call about the arrival of the parts :( !!<br Following are letters which I sent to Chrysler. <br><br>Today is 3/24/2004, I still did not receive any call about the arrival of the parts :( !!<br><br><br>1st letter<br>---------- <br><br>On 2/28/2004, we picked up our new 2005 Town and Country Limited. When we tested out the "Security Alarm" feature on the first day, we could not arm it . <br><br>Then we brought the car back to the dealer's service center. However, it seemed that the mechanic did not have much knowledge about this new car's system. Basically, he told me that this car did not come with a security alarm system. <br><br>Luckily, I got the help from my sales manager and able to convince the mechanic that this car should come with a functional "Security Alarm" system as the spec. And the mechanic will try to order a new part to replace the old board in my car. They suspected that Chrysler's assembly line did not install the correct security electronic board into this model. <br><br>2nd letter<br>----------<br>By buying a brand new car, I thought I could avoid some headache or avoid wasting time on car maintenance or repair. Ironically, my wife already visited Chrysler Service Department three times for repair service since I purchased the car on Feb 28, 2004 – only 1 ½ week. <br><br>This time, I have to tell you my embarrassing moment about this Town & Country Limited. Over this past weekend, while we were showing off this car, my friends and family spotted the Chrysler logo/emblem on the front hood was upside down. They said it could be a good amusement on Jay Leno or David Letterman shows. We paid more than $37k to a car manufacture, who did not know how to put his logo correctly. If you are interested, here is the link http://photos.yahoo.com/lazybutactive. <br><br>Also, we noticed the wiring and electronic socket were totally exposed next to the door panels. On the same web site, you can see couple of pictures showing that problem. Later, we checked out the design of other Chrysler Models like ‘Pacifica’. All other models hide the wiring and socket by putting them in a sealed host. Exposing the wiring like that can cause short circuit problem if water get into the system after a raining day.<br><br>The story did not stop here. On March 8th, 2004, my wife took the car to the Service Center because the part, which could fix the alarm system problem, arrived. After spending the entire morning there, we thought the problem was fixed and we were happy. By nighttime came, we turned on the light of the car, we finally realized something was wrong. The reading light of driver side was gone. The light on the entire entertainment panel was not on. The reverse parking assistance function was not working anymore. Then we decided to check out other features on the overhead computer console. Most of the functions were missing (e.g. Sound Horn on Lock). <br><br>Today (March 9, 2004), my wife brought the car back to the Service Center. The mechanic was able to program most of features back to the overhead computer console, except the ‘Reverse Parking Assistance’. All the light problem was still not fixed yet. They told us the new computer board, which they installed to fix the alarm system problem, had problem on the Reverse Parking features. They have to order another computer board again.<br><br>Chrysler does not have good quality control on assembly line for a brand new car; Chrysler does not have good quality control on the parts either. <br><br><br> More

Have had service work done at Chrysler of Paramus over the years. They aggressively do unneccessary servicing and part replacements. You will go to them for a minor repair or problem and they will enhan the years. They aggressively do unneccessary servicing and part replacements. You will go to them for a minor repair or problem and they will enhance your minor adjustment or repair to a major "servicing". The primary servicing is that they service your wallet. Its obvious after a few service visits to them that their service consultants are evaluated on their job performance and pay buy how much they can extract from your wallet. Beware it will happen to you. They are preying on the unknowledgeable customer. One BS thing they constantly pull is to "Flush Your Brakes" for $130. Not add brake fluid, but completely flush your brake system. They try to instill fear that "your brake system may be contaminated" (their words). Of course most people fear losing braking ability and get the job done. Remember their primary objective is to service your wallet as much as your car. More

SHADY! That word best describes my multiple bad experiences at Chrysler of Paramus on Route 4. The dealership has a terrible reputation in Northern New Jersey, dating back years! As I shared my mul experiences at Chrysler of Paramus on Route 4. The dealership has a terrible reputation in Northern New Jersey, dating back years! As I shared my multiple horror stories with people, I was amazed to learn how much information people had about the questionable business practices of Chrysler of Paramus. The individuals that work there, from the sales and service staff to the management, stink of that typical car salesman attitude that consumers have come to dread. Although these are my opinions, you are much better off buying a car from people who have nothing to due with the collection of dealerships in question (Chrysler of Paramus, Dodge of Paramus, etc.). Do not be deceived by the 5-Star status they boast- they are not to be trusted! More