Chrysler Dodge Jeep of Paramus

Took me in on time, let me know about recall for my Chrysler 300, found a leak that was repaired under warranty. Gave me a ride back to my office since they had to keep the car longer than the oil and Chrysler 300, found a leak that was repaired under warranty. Gave me a ride back to my office since they had to keep the car longer than the oil and filter change that I came in for. Did the repairs in the estimated time. More

Parking brake repair. I took it in 5 times assured it was taken care of each time. Have scheduled with Midas. They do not seem to know the regular quirks w/ their own brand. They also performed an un-neede taken care of each time. Have scheduled with Midas. They do not seem to know the regular quirks w/ their own brand. They also performed an un-needed repair (that had been done by someone else 8,000 miles earlier.) What a waste of money and time. Pretty much turned on the brand (we have two). We will give another dealership a shot, our previous one, Wyckoff Crysler/Plymouth was swept under the rug with the bankruptcy clear-out. They were far superior to Paramus but not in a location preferred by Fiat. Too bad. They really were five star. We will not ever re-visit The Route 4 dealership for any reason. Just terrible/filthy and disappointing for a brand we have loved and been loyal to. More

this dealership welcomes you with a smile, they work with you as far as your time schedule and the price. they always have offers for a free oil change or percentage off. in fact they told me about a recall you as far as your time schedule and the price. they always have offers for a free oil change or percentage off. in fact they told me about a recall my wrangler needed that was suppose to be taken care of by another jeep dealer who said they did it but did not. More

The service and caring was great from start to finish. I received a price that could not be beat. I would highly say they are worth a visit. It is very rare to leave a dealership being satisfied and happy received a price that could not be beat. I would highly say they are worth a visit. It is very rare to leave a dealership being satisfied and happy, and may I add with no pressureof any kind. More

The employees at the dealership are very helpful and informative. I went to the dealership feeling very skeptical and as I sat there I became comfortable from the nice environment.I felt that my salesma informative. I went to the dealership feeling very skeptical and as I sat there I became comfortable from the nice environment.I felt that my salesman and finance manager was empathetic to my needs and was very fair with me, he asked me questions and also took the time to explain everything to me. The salesman made me feel like I was the most important client today. I left with a vehicle that I really like and was able to afford. More

The reason I gave such great reviews is because simply I thought very highly of all areas. The one thing that stood out the most was the friendliness of all the people I delt with, they made me feel very co thought very highly of all areas. The one thing that stood out the most was the friendliness of all the people I delt with, they made me feel very comfortable with asking questions about the service of my car. More

Went to the dealership after seeing a used minivan available on there website. Coming from New York, we called ahead to make an appointment and to verify that the vehicle was still in stock. We were available on there website. Coming from New York, we called ahead to make an appointment and to verify that the vehicle was still in stock. We were told yes they had that very vehicle on the lot adn several similar. When we arrive the over pleasantries began but they didn't remember the phone call about verifying if the minvan was still in stock. Max went in for a few minutes and came out and said he was having someone locate that particular vehicle but in the mean time he wanted to show us several others. After showing us the other vehicle, non of them swayed us to not wanting to look at the primary vehicle we came there for, Max went back into the buidling and comes back and stated that the vehicle was sent acroos the street to a partner dealership adn someone put down a deposit, therefore it was no longer available. The old bait and switch routine. We should have left, but coming from NY, my wife thought we could still find something that fit or need for a minivan. We work out a fairly good deal on a particular vehicle, getting them to go down $4000.00 of the listed price, which was to price of the original minivan. Before agreeing we noticed a few things that we didn't like, such missing arm and floorboard cover tot eh middle seats and an overhead light that was out. They said they would fix the issues. Then came time to negotiate with a trade in of your vehicle, and this is where I really should have left. They tried to offer Blue Book value based on porr condition. Absolutely amazing! We had gone into two other dealiership that offerd fair condition. Difference of about $2000.00. Seems like they were trying to recoup the marked down price. They said they their was a humming form the engine and started to justify their assessment. I told my wife absolutely not and let's go. Then the supervison Eric are manager Rocco can out and we both wen to the vehicle, that asked silly questions about the vehicle that they already knew thae answer to. Then they agreed to give an additional $1500.00 for the trade. I still wanted to leave, but my wife thought if was fair, so we went with it. Signed the contract, they said the minor fixes would be done the nest day. We left feeling good. Day 2, return to the dealership. Car was cleaned, but after waiting an hour we were told they need to order the parts and it would be available the following week. After making a wasted trip back to New Jersey we were told that they would give us a gas voucher since we needed to return. My wife returned they fixed the car seat and light, but told my wife that they could not give her a gas voucher. Okay not the biggest deal, but they made her feel as if they did her such a big favor by fixing the car seat and light. Three days after the visit the light went out again. I took the vehichle to my mechanic and he assured me that it was not an electrical problem. He said the light is missing a switch that needs to be ordered. But he said the car needs new brakes and would need replacement in the next month. To verify this I drove a little further up the the Brox to visit my cousin, who is a mechanic. He agreed with the need for new brakes. I called the dealership, nobody was available to take my call. I left a message. Three days later, no return phone call. Then when I call the secretary had instructions to ask that I take the vehicle in to the dealership so that they can take a look at the brakes. Politeness and courtesy out the window, once that got the sale. More

Horrible, rude customer service. Arrogant attitude and unprofessional demeanor. My phone calls, letter, concerns, and questions have been ignored. When I finally spoke to someone after leaving a message unprofessional demeanor. My phone calls, letter, concerns, and questions have been ignored. When I finally spoke to someone after leaving a message and calling a second time I could hear people in the background laughing while I was explaining the problem. This is after calling numerous times and being told that the person in charge is not available over and over again. The person I spoke with was condescending. He said there was no way he could help me eventhough it was a mistake on their part. They never reimbursed me for the extended warranty after I returned the vehicle in the conditions that were in accordance to their terms. Furthermore, I feel that they discriminate people that are not native english speakers and take advantage because they think these people won't complain or take them to court. I am very upset with this dealership. More

This is the worse dealer around. They tried to charge 800 dollars for front brakes. They are ripping people off never get your car serviced at this dealer they are crooks. I would go else where never n 800 dollars for front brakes. They are ripping people off never get your car serviced at this dealer they are crooks. I would go else where never never never get work done on your car at the Paramus Chrysler Jeep dealer there is no new management it is a front for all of their bbb complaints! More

I have a 2004 Sonata, which, I really like. It's a good car. I recently received an recall that the car can pull to the right and because I live in the "snow belt" salt etc can cause the frame or something car. I recently received an recall that the car can pull to the right and because I live in the "snow belt" salt etc can cause the frame or something to break off. So, I brought the car to the dealership (purchased at also) for the recall. Was told should take 1 1/2 to 2 hours. Had to call the service dept to find out that THEY HAVE TO ORDER A NEW FRAME--and it will take 2 days for the frame to come in and for it to be fixed. Cannot give me a loaner car because they do not offer it, and also, if I took the car back, if something happened (read: accident) it would be my fault since I did not follow through with the recall. I was told that Hyundai USA would have to approve the rental from a local auto rental shop. Was on hold for them for more than 45 minutes, and was told that if Hyundai reviews my rental, they may re-imbuse me; but, probably not. I asked the service manager to help me and he told me that "there was nothing he could do". Very smug and very condesending. To go back to when I purchased this car, I brought it in for this problem at least 5 times, and was told that it was repaired. After awhile, I gave up bringing the car to them for service since I continually had this problem and was being told that it was fixed. I recommend the Sonata, but stay far far away from this dealership for sales or service. More