Chrysler Dodge Jeep of Paramus

update on used car purchase from carlos. I am updating update on used car purchase from carlos. I am updating the previous rating on this dealership because I was asked to put 3,000 down on a used vehicle update on used car purchase from carlos. I am updating the previous rating on this dealership because I was asked to put 3,000 down on a used vehicle before any paper work was submitted, and the guy behind the main desk (mgr)asked for that and i said i couldnt but i would b able to put down 1,500 on a used vehicle, He claimed it was the loan company asking but it was his thought and demand so i waited 4 days for a response and had to call them back. I was approved by the lender but the dealership refused deal b cause they want 3,000 down. Thats poor b cause i am a loyalty customer and purchased many cars from them. They had the opportunity to make a sale but refused b cause of GREED. More

Chrysler Jeep Dodge of Paramus is just a terrible place to do business. I hope anyone reading this avoids them, hopefully no one else has to go through the problems and stress that this has caused. I unf to do business. I hope anyone reading this avoids them, hopefully no one else has to go through the problems and stress that this has caused. I unfortunately purchased what was supposed to be a “certified” Jeep from them, and it has been nothing but problems since the third day I drove it off the lot. It has been back to the dealer many times for various problems, some of them recurring. After the forth time I brought it in for service I realized that the staff cared little about the problem infected vehicle they suckered me into buying. Each time I brought it in I was given empty apologies and cop-out’s like “A car is a machine and is likely to have problems”. Funny, I have never heard that from any other dealer I have done business with. I then took my case to Chrysler Customer Assurance. After several conversations with a customer service representative I was advised to call the dealer and deal directly with the general manager. I called on four separate occasions and asked for the general manager, Mike Tandurella, and each time I was told that he was in a meeting. I left two messages for him, and never received a reply. After my failed attempts to deal directly with the general manager customer assurance gave me yet another empty apology and said there was nothing they can do. Now I am stuck with this piece of junk until I can afford to trade it in. More

I had a good experience dealing with Bruce at the dealership.. He was up front and honest with me from the start. I would go back dealership.. He was up front and honest with me from the start. I would go back More

This dealer owed me a substantial amount f money for a warranty refund for over four months. They NEVER returned calls and if I was lucky enough for the corporate office to answer the phone, they lied and warranty refund for over four months. They NEVER returned calls and if I was lucky enough for the corporate office to answer the phone, they lied and said the check was cut and mailed. Even the GM NEVER returned my calls. More

Overall, I enjoyed my new car purchase from this dealership. Vinnie my sales person was friendly, answered all my questions, and had alot of product knowledge he shared with me. I went to other de dealership. Vinnie my sales person was friendly, answered all my questions, and had alot of product knowledge he shared with me. I went to other dealerships to compare prices and customer service levels, and found the "Guys" at Paramus to be the best, and thats why I bought my new car from them. It really is a nice dealership, It's clean, friendly, and I would recommend it to anyone who needs a new or used car. Thank you, Mark Post, A very happy new Hyundai owner. More

Very accommodating to your needs and helpful making sure you get a loan for the car. Cars are in wonderful condition - made sure there were new tires and brakes are in top condition. Can't believe I walked you get a loan for the car. Cars are in wonderful condition - made sure there were new tires and brakes are in top condition. Can't believe I walked out of there with a car less than 3 days after looking at it. I purchased a 2010 Elantra with 9 years left on the warranty which I like very much. Met the Service Center - Vinny covered everything. Couldn't ask for better service by everyone. I would recommend Hyundai to anyone looking for a car. More

Was very happy with Jack-salesperson. Did not appreciate that the dealership quoted me a lease on a 2011 sonata and told me it would be available. The dealership ran out of 2011 sonatas so I had to lease a that the dealership quoted me a lease on a 2011 sonata and told me it would be available. The dealership ran out of 2011 sonatas so I had to lease a 2012 sonata at $25/mo more. They would not honor the price on the 2011. More

Cannot believe a dealership like this exists. From the start of the sale to the purchase, it has been great. Honest and Friendly, is a breath of fresh air in this industry. Feel like I bought a mercedes start of the sale to the purchase, it has been great. Honest and Friendly, is a breath of fresh air in this industry. Feel like I bought a mercedes with the way they treat their customers. More

My prior visits to the service department at the dealership were flawless. But, found Tom to be rude and condescending. He also does not return phone calls, i'd avoid him at all cost. dealership were flawless. But, found Tom to be rude and condescending. He also does not return phone calls, i'd avoid him at all cost. More